Customer Reviews for Security Public Storage Gaithersburg
(U-Haul Neighborhood Dealer)

487 reviews

1 Metropolitan Grove Rd   Gaithersburg, MD 20878

(301) 926-6003

Location Hours

  • Mon: 10 am - 4 pm
  • Tue-Sat: 9 am - 6 pm
  • Sun: 10 am - 4 pm

Services at this Location:

Contact Us

(301) 926-6003

1 Metropolitan Grove Rd
Gaithersburg, MD 20878

Services at this Location:

Location Hours

  • Mon: 10 am - 4 pm
  • Tue-Sat: 9 am - 6 pm
  • Sun: 10 am - 4 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The guy was very nice and came and hooked up the trailer and car for me.

Liadaisha R. 
Rating:
5.0

The person working at the facility was very helpful, clear about the process, and handled multiple customers at the same time with kindness and courtesy even though he appeared to be the only person working there. He literally did it all.

Mark M. 
Rating:
5.0

Customer did not leave a comment.

ELWOOD E. 
Rating:
5.0

I hate reservations online and little tricks to buy insurances and other items . To much hassle

GERMAN T. 
Rating:
5.0

Customer did not leave a comment.

AMANDA S. 
Rating:
5.0

Customer did not leave a comment.

BRANDON R. 
Rating:
5.0

Really good service,fast process..

Lorena P. 
Rating:
2.0

Obviously no one checked the actual trailer before I drove all the way from Wisconsin to pick it up because the right tail light on the trailer wasn't working and the gentleman that checked me out and attached it acted surprised it didn't work. So I had to drive a trailer with no working right turn signal or brake light or hazard light. He suggested no other solutions or had any other trailers up there and I'm pretty sure he didn't know much about trailers especially how to hook them up. So long story short because this uhaul dealer didn't check my trailer between the time I ordered it and picked it up I had to drive illegally 1100 miles with a trailer who's lights weren't 100% operational. But I guess your policy is to allow folks to drive away with a trailer knowing it's not fully operational. Bang up job 🙄

Jonathan C. 
Rating:
5.0

Excelente servicio

Alberto R. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
4.0

Customer did not leave a comment.

Lorena P. 
Rating:
4.0

none

Dat N. 
Rating:
3.0

Didn't have the paid for equipment

Taylour J. 
Rating:
2.0

We had reserved a dolly, a furniture dolly and a dozen furniture pads for a pickup at a different location but we got an email saying the reservation had been changed (the location and time were changed to two hours later and a different location, cutting time out of our loading day) and when we arrived at this location they didn;t have the dolly or the furniture pads, which we had reserved. The agent took a very long time looking for the dolly and pads, but this was time we already didn't have, because of the change in the time of pickup. Overall I was quite disappointed.

Benjamin C. 
Rating:
4.0

Customer did not leave a comment.

STEPHEN M. 
Rating:
3.0

Customer did not leave a comment.

Patrick V. 
Rating:
5.0

It's all good. Your team at Security Storage and U-Haul is the best!

HERBERT P. 
Rating:
5.0

Customer did not leave a comment.

JUAN R. 
Rating:
4.0

Customer did not leave a comment.

Daniel L. 
Rating:
5.0

Good customer service

John H. 
Rating:
5.0

Customer did not leave a comment.

Dean C. 
Rating:
5.0

The only disappointment was that I wanted a smaller trailer and had to take a larger, heavier and taller unit that I believe cost me in gas mileage.

Martin T. 
Rating:
3.0

Improve communication w/ renters.

Felix M. 
Rating:
5.0

Great professional service for the past 35 years. As a Vet and teacher, I have used Uhaul as my family lived and moved throughout America. The Gaithersburg staff was perfect.

CARL B. 
Rating:
5.0

Customer did not leave a comment.

NATHANAEL R. 
Rating:
5.0

Customer did not leave a comment.

ANATOLY Y. 
Rating:
5.0

Customer did not leave a comment.

Seth S. 
Rating:
4.0

The app and map location don't agree about the location. You need to drive a block beyond, and do the initial pickup. Parking is tight, but I don't know what you can do about that. The van was nice, and I appreciate that its well-maintained and clean. Overall a good experience

Thomas K. 
Rating:
4.0

Sal was helpful and effecient. Good to deal with. BUT Cell phone checkin etc is awkward.

FRANK M. 
Rating:
5.0

Customer did not leave a comment.

MARIANO G. 
Rating:
5.0

Customer did not leave a comment.

COURTNEY C. 
Rating:
5.0

Great service, easy and cheap.

Brian B. 
Rating:
3.0

Customer did not leave a comment.

sherma M. 
Rating:
3.0

The track was provided in a were bad condition. The steering column was completely shut which made it very dangerous to drive. The brakes were really as vell. I was driving from MD to FL over 900 miles a day AC was working only half of that way. Absolutely terrible experience.

Dmitri S. 
Rating:
4.0

Customer did not leave a comment.

NIRMAL M. 
Rating:
5.0

Customer did not leave a comment.

Douglas M. 
Rating:
5.0

Very Friendly and nice people!

Kpakpovi A. 
Rating:
5.0

Customer did not leave a comment.

Yvonne D. 
Rating:
5.0

Customer did not leave a comment.

JOSE C. 
Rating:
5.0

Great service

STACEY B. 
Rating:
1.0

This place is wayyy too cramped for these trucks. Also my receipt showed the time I turned my truck in was about 17 hours after the time I actually turned it in (the posted time on the receipt was not late though)

Marcus M. 
Rating:
5.0

Great customer service

ELSHADAY Z. 
Rating:
4.0

Customer did not leave a comment.

Kevin R. 
Rating:
3.0

Customer did not leave a comment.

Cameron L. 
Rating:
4.0

Customer did not leave a comment.

YUJIE W. 
Rating:
5.0

Customer did not leave a comment.

JOHN S. 
Rating:
1.0

Maintain your equipment, showed up to pick up the trailer flat tire no air on site.

Mahmood D. 
Rating:
5.0

Very nice people working at that location

Kpakpovi A. 
Rating:
5.0

First time user with this group. Did a fantastic job. Well done. Cheers.

JOHN F. 
Rating:
5.0

Customer did not leave a comment.

LOKESWARA M. 
Rating:
4.0

Customer did not leave a comment.

MILLER P. 
Rating:
4.0

Customer did not leave a comment.

YOUNG P. 
Rating:
5.0

Customer did not leave a comment.

Justin C. 
Rating:
5.0

the service was perfect

Carolyn S. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Customer did not leave a comment.

Donald S. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Customer did not leave a comment.

Steven S. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Nothing. The service and equipment were first rate. Thanks for making it so easy.

WADE M. 
Rating:
5.0

Customer did not leave a comment.

Christopher W. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINA S. 
Rating:
5.0

Windshield wipers need to be replace on the truck that I was driving.

Luis L. 
Rating:
5.0

Customer did not leave a comment.

Rozena G. 
Rating:
5.0

There are very nice & accomodating people managing this facility.

Amy D. 
Rating:
5.0

Customer did not leave a comment.

Rozena G. 
Rating:
5.0

Customer did not leave a comment.

Jean C. 
Rating:
5.0

Customer did not leave a comment.

Kpakpovi A. 
Rating:
5.0

Customer did not leave a comment.

Oleksii B. 
Rating:
4.0

Customer did not leave a comment.

Murli K. 
Rating:
5.0

Customer did not leave a comment.

Galen D. 
Rating:
5.0

Very nice people

Kpakpovi A. 
Rating:
1.0

Said they gave me 12 blankets but it was actually 11. I didn't use them all so I didn't notice. Got charged at drop off location for a missing location.

SALVATORE Z. 
Rating:
5.0

Very friendly and helpful. You don't do this every day and they knew exactly how to help me. I appreciated the kindness.

Jean S. 
Rating:
5.0

It was a bit confusing about setting up an account to pick up the truck. Maybe include that in the instructions when reserving online? That is more of a general comment. Everything about this location and my rental was excellent. Keep doing what you're doing!

Hannah M. 
Rating:
5.0

Customer did not leave a comment.

ADJETE A. 
Rating:
5.0

Customer did not leave a comment.

Kpakpovi A. 
Rating:
5.0

Customer did not leave a comment.

troy K. 
Rating:
5.0

The location was great, but I was supposed to pick up at a much closer location that I ultimately did. U-Haul changed my location to one about 55 minutes away at the last minute, which was a big inconvenience.

Christopher M. 
Rating:
4.0

Be sure that rental cargo vans comes with gasoline.

FRANCISCA A. 
Rating:
5.0

Checking in Via mobile Made things so much more quicker!

Patricia S. 
Rating:
5.0

Customer did not leave a comment.

Donnie M. 
Rating:
5.0

Customer did not leave a comment.

ARIANNA W. 
Rating:
5.0

Overall great customer service! By far the best U-Haul rental experience we've ever had. Honestly, we can think of no improvements to be made. Keep up the superior work. Know we will be recommending Security Public Storage in Gaithersburg, Maryland!

Stacy C. 
Rating:
5.0

Customer did not leave a comment.

JAGAN MOHAN K. 
Rating:
5.0

Customer did not leave a comment.

Jahangheer S. 
Rating:
5.0

The person behind the desk was absolutely the best. Very pleasant and informative.

DONALD H. 
Rating:
5.0

Customer did not leave a comment.

Ruslan T. 
Rating:
4.0

Customer did not leave a comment.

ADJETE A. 
Rating:
5.0

The associate was great, friendly and helpful!

Late L. 
Rating:
5.0

Customer did not leave a comment.

Ebony D. 
Rating:
5.0

You do the best already

YEN L. 
Rating:
5.0

Customer did not leave a comment.

Lance H. 
Rating:
5.0

Customer did not leave a comment.

KERWIN M. 
Rating:
5.0

Had the vehicle ready to go when I needed it and that's what matters most. I also think the price was fair and your employees were very kind.

DILVER F. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY B. 
Rating:
3.0

Address given takes you past the proper drop off location to a dead end.

Seth R. 
Rating:
5.0

Excellent attention to me when picking and dropping off the truck. Very comfortable truck. I will recommend this excellent company to everyone for any moving need??

OSCAR G. 
Rating:
4.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Joshua B. 
No reviews have been submitted for this location.

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