Customer Reviews for Security Public Storage Gaithersburg
(U-Haul Neighborhood Dealer)

664 reviews

1 Metropolitan Grove Rd   Gaithersburg, MD 20878

(301) 926-6003

Hours

  • Monday
    10 am–4 pm
  • Tue–Sat
    9 am–6 pm
  • Sunday
    10 am–4 pm
Special Operating Hours
  • 12/25/2022: Closed
  • 1/1/2023: Closed

Services at this Location:

Contact Us

(301) 926-6003

1 Metropolitan Grove Rd
Gaithersburg, MD 20878

Services at this Location:

Hours

  • Monday
    10 am–4 pm
  • Tue–Sat
    9 am–6 pm
  • Sunday
    10 am–4 pm
Special Operating Hours
  • 12/25/2022: Closed
  • 1/1/2023: Closed
No photos available
  • Free towing inspection
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Haotian L. 
Rating:
5.0

Customer did not leave a comment.

IVANIA G. 
Rating:
5.0

Customer did not leave a comment.

Caren S. 
Rating:
5.0

Customer did not leave a comment.

Chris B. 
Rating:
5.0

Customer did not leave a comment.

George S. 
Rating:
4.0

Customer did not leave a comment.

Stephanie S. 
Rating:
4.0

Customer did not leave a comment.

Jeff W. 
Rating:
5.0

Sau, Sara and Edwin are by far some of my most favorite people on this planet. They have helped me in my time of need and gave me peace of mind when my world was crashing down around me. I highly recommend this location to anyone for any need they may have.

Dana J. 
Rating:
4.0

Good service

Narcizo G. 
Rating:
3.0

Earlier opening time and some direction on where to park

Charles S. 
Rating:
5.0

Sarah and Sau are great! They put a warm and personal touch on the renting experience.

Andrew R. 
Rating:
5.0

Edwin was spectacular. I found the office a bit too warm for comfort, but taking off my coat fixed that. The office was clean, the bathroom didn't smell funny… overall, an excellent experience! Keep up the great work!

Christine H. 
Rating:
5.0

Customer did not leave a comment.

John R. 
Rating:
5.0

The management staff at this location is wonderful. They are really really nice. They offer coffee every time I go there 😄 I like them

Kokou A. 
Rating:
5.0

Customer did not leave a comment.

Jerry L. 
Rating:
5.0

Very professional staff. Very satisfied.

Roy G. 
Rating:
5.0

Customer did not leave a comment.

Narcizo G. 
Rating:
5.0

Customer did not leave a comment.

Victor M. 
Rating:
5.0

Customer did not leave a comment.

Deborah B. 
Rating:
5.0

Everything worked out great. The people were helpful and friendly. I will use them again

Gerald L. 
Rating:
5.0

Friendly. Profesdional

Humberto D. 
Rating:
5.0

Can had cockroaches in it. I don't think it's the issue of the location but the van itself.

Chi-Yen Y. 
Rating:
5.0

Customer did not leave a comment.

Kathy H. 
Rating:
5.0

N/A. The service / equipment were excellent!

ShyuehChien C. 
Rating:
5.0

Customer did not leave a comment.

George S. 
Rating:
5.0

Customer did not leave a comment.

Peter M. 
Rating:
5.0

Customer did not leave a comment.

Mbuyi M. 
Rating:
5.0

Great service, great truck, great price!

Laura H. 
Rating:
5.0

Employees on location were very friendly and efficient in their work, I was in and out quickly. Would definitely recommend to others.

Eric B. 
Rating:
5.0

Customer did not leave a comment.

VICTOR G. 
Rating:
5.0

Customer did not leave a comment.

Frank M. 
Rating:
3.0

No staff to receive the truck. Tight space for parking.

Steven H. 
Rating:
5.0

Great service

John N. 
Rating:
5.0

Customer did not leave a comment.

Julie Y. 
Rating:
5.0

Customer did not leave a comment.

Tim K. 
Rating:
5.0

Customer did not leave a comment.

Katherine H. 
Rating:
5.0

Customer did not leave a comment.

BILLY M. 
Rating:
4.0

Customer did not leave a comment.

Clint L. 
Rating:
5.0

Excellent service

Weike B. 
Rating:
4.0

earlier pickup time would be appreciated currently 9 am location did not answer phone 3 times during business hours quick checkin freindly staff member

Robert I. 
Rating:
5.0

This isn't my first time renting from this location and the Owner/ Managers are always personable and professional. I would highly recommend this location!

Wendy O. 
Rating:
5.0

Offer your customers water on hot days or coffee In the morning or cold days

CARLOS B. 
Rating:
4.0

Customer did not leave a comment.

Glynn T. 
Rating:
5.0

Nothing! Great service and soooo easy!

Belinda O. 
Rating:
5.0

Customer did not leave a comment.

Jonathan S. 
Rating:
2.0

Most of the truck info are manually entered into the sys by the staff. I rented your trucks a few times but, every time, I suspected that I did not drive as many miles as my receipt showed. Moving often is very busy and complex. Customers might often forget to record out/in miles, so the suspicions of overcharging the mileages were, in my opinion, not positive for Uhaul. You guys should figure out a way to increase customer confidence.

H H. 
Rating:
1.0

This was a self-service rental and this place was closed at 6pm. They parked the van behind the gate and I had to wait there for over an hour to have someone open the gate. It was frustrating. Also, I did chat using the Uhaul App, call Uhaul, call the location manager..No one had answer for me!!!!

Majid E. 
Rating:
3.0

I never received a final bill just saw additional charge on my account. That was very unprofessional. When I returned the truck the person there said he would check me out later and took the key…not sure if that is how it should have ended. The previous times I have used Uhaul they inspected the vehicle and gave me a final bill.

LaVonne P. 
Rating:
5.0

Customer did not leave a comment.

Dylan M. 
Rating:
4.0

The location was a bit rough but the employees were very nice.

Stephen H. 
Rating:
4.0

Customer did not leave a comment.

THEOKLITOS K. 
Rating:
5.0

Stop changing the locations of the rentals at the last minute. What's the point of a reservation!?!? Central office sucks!!! The location was great but the people that manage Uhaul.com and reservations should be flogged.

Alex E. 
Rating:
5.0

Great service!

yaayaa B. 
Rating:
5.0

Customer did not leave a comment.

Belvon C. 
Rating:
5.0

Customer did not leave a comment.

JEDDY B. 
Rating:
5.0

My experience overall was excellent, however I think the pre-pick-up information didn't emphasize enough the fact that I needed to provide additional documentation. I happened to have a copy of my passport available on my phone but I almost was unable to pick up the truck with my mobile phone. I am retired so no employer, I own my house so no lease. I didn't read in advance what was needed thinking I could do it all at the pick-up. I did watch the pick up video twice and it never mentioned the documents I would need. You may want to include this in the video on how to pick up the truck.

Annik A. 
Rating:
5.0

Customer did not leave a comment.

Socrate P. 
Rating:
4.0

Customer did not leave a comment.

Jared R. 
Rating:
5.0

Great customer service at this location!

Roy G. 
Rating:
1.0

The staff which was only one person was disinterested in helping us out keep to rush us because they closed at 4 and he said he was off the clock didn't help us once so ever. when trying to hook the parts together he remained on his phone laughing and kept reminding us that he was passed his time and had to go. was extremely rude and unprofessional. called in to this same location to get some information called about 5-7 times finally got a answer to be placed on hold for 15 mins. When finally I get to talk to this person they told me they were busy and would give me a call back to my surprise I never received that phone call. UNBELIEVABLE

Jesus M. 
Rating:
5.0

Staff was friendly, fast, and very helpful. Worked out a Uhaul scheduling error in short order and got me going quick. Great place!

Rebecca P. 
Rating:
5.0

Young lady at the desk was extremely accommodating and made the experience a good experience. Will use again! Thank you!

Thomas M. 
Rating:
5.0

Check in, pick up was fast and efficient. Same with drop off. Well run operation.

Roy G. 
Rating:
4.0

the check-out time seemed to take longer than i thought it should, but there was a lot going on. Better signage needed for the office.

William T. 
Rating:
5.0

Customer did not leave a comment.

Daniel C. 
Rating:
5.0

Customer did not leave a comment.

Jonathan W. 
Rating:
5.0

Customer did not leave a comment.

Betty G. 
Rating:
5.0

Customer did not leave a comment.

socrate P. 
Rating:
4.0

The Customer service I received from the front desk, was excellent. The truck it self was not clean and the check engine light on.

Eboney B. 
Rating:
5.0

Customer did not leave a comment.

Kathleen O. 
Rating:
1.0

The truck broken down after we load the truck. Waiting for roadside assistance to come to tow away the truck with fully load d truck. Sofa got damaged.

Zhenhe L. 
Rating:
5.0

Very helpful and friendly staff.

James E. 
Rating:
2.0

Very small place to drop off

Phaneendra C. 
Rating:
5.0

Customer did not leave a comment.

Ian S. 
Rating:
5.0

Customer did not leave a comment.

Assion E. 
Rating:
4.0

Excelent customer service.

GERARDO B. 
Rating:
4.0

Customer did not leave a comment.

Cindy C. 
Rating:
5.0

The U-Haul mobile app did not work properly for me. There was a breakdown somewhere because the app did not tell me the box # & code so i could get my key before the office opened. I had to wait until the manager arrived so I could get the box # & code to retrieve my key.

Lewis A. 
Rating:
5.0

Super nice people. Great service. Highly recommended!

Thomas H. 
Rating:
4.0

Customer did not leave a comment.

Wendell W. 
Rating:
5.0

Customer did not leave a comment.

Desiree C. 
Rating:
5.0

Very very nice people. Perfect experience. Jared

jared S. 
Rating:
5.0

Customer did not leave a comment.

Douglas A. 
Rating:
2.0

Truck had a major alignment issue and was very difficult to drive.

Robert B. 
Rating:
5.0

Make the key drop larger so the key fob fits

Sheila B. 
Rating:
3.0

Some of the chain links on my trailer were incredibly thin, it looked as if they had been cut.

Brenna A. 
Rating:
5.0

Suggest a handtruck

DEBBIE G. 
Rating:
1.0

Customer did not leave a comment.

TROY M. 
Rating:
4.0

Please check the equipment better I had to return it before I could use it for its intended purpose because the oil light was on and the warning light was on the dash saying both doors were open I felt it was not safe to drive

Gordon F. 
Rating:
5.0

Customer did not leave a comment.

SAMUEL J. 
Rating:
5.0

Edwin is such a pleasure to deal with ,I will deal with him more and he give this unit more business.

julius M. 
Rating:
5.0

Wonderful staff. Very accommodating. Will use again and recommend. Reasonable rates.

Steven V. 
Rating:
5.0

Customer did not leave a comment.

Kirk W. 
Rating:
5.0

Customer did not leave a comment.

Mannil K. 
Rating:
5.0

Gentleman who helped me with my drop off went above & beyond in demonstrating excellent customer service!

Yvonne D. 
Rating:
5.0

Customer did not leave a comment.

Lamont D. 
Rating:
4.0

Customer did not leave a comment.

avdhesh C. 
Rating:
5.0

Friendly, couteous, helpful service

Yvonne D. 
Rating:
2.0

check in with app is so confusing

Yue L. 
Rating:
5.0

Customer did not leave a comment.

Yvonne D. 
No reviews have been submitted for this location.

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