Customer did not leave a comment.
SIDNEY A
Customer Reviews for Security Public Storage Portland LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Max was a great help to us! He was very knowledgeable and caring.
KATHY AGavin was the best, he helped me above and beyond. A+++
LEWIS NThis is the best uhaul place I’ve been to yet, I was checked out quickly and given all the information I needed to get my move done quick and easy. Many thanks to the great staff for helping me they were the best 🙌
REBECCA JNice guys to do business with. symapthized with me on not a full tank and said to take picture of it the net time. oh well, lesson learned
Kenneth eThis location was amazing! Gavin was super helpful, and the truck was in great condition. Easiest process possible.
Lauren SMax and Gavin are awesome, thank you for all the help!
JOSEPH PGavin made this transaction very easy and effortless. I felt well taken care of.
MARY SGavin had a smile on his face and was very pleasant when I returned the U-haul. I asked if there was a bathroom I could use while he was checking the equipment in and there was, which was very clean. Thank you graciously, Gavin, for the superb customer service!!!
KELLI MGavin, the on-site manager was very friendly and helpful!
Nicole DDirt pile on deck floor. It appears last customer used van to haul garden soil and sacks spilled or leaked. Floor was not cleaned when last customer returned this vehicle. A photo was taken and uploaded when vehicle was picked up. I had to sweep the vehicle before loading my property.
THOMAS LFacility and truck was clean. The on-site manager Gavin was friendly and helpful, he answered all my questions.
CHRISTINA LGavin Kamin (onsite manager) is great and very helpful.
CHRISTOPHER DLocation is great, Gavin rocks
MICHAEL BEasy fast
DAWN BGreat service. Fast and easy from start to finish.
DAWN BCheck in process was great and the attendant was very helpful and informative. Great service. Everything worked very well!
John KThe van we rented would not start. They gave us a 10' box truck as a sub, but then tried to overcharge us by $80. (still to be determined if the charge went through) This last minute reservation would not have needed to happen if the previous rental location hadn't decided to cancel a secure reservation without advance notice. That unilateral decision actually cost us money because of the time delay. U-Haul needs to vet/train their employees better for customer service and vehicle maintenance. U-haul is not the only game in town and I will strongly consider another company for our next rental.
LEVI HEverything was great I got my receipt…... I got charged for gas even though I only drove 25 miles and filled it with over 3 gallons of gas…. THIS IS A RIP OFF AND I WILL BE COMPLAINING MORE
RICHARD BOnly issue with the truck rental was that the left rear tire pressure was low and causing a warning when starting the truck. I manually pumped up the tire to 80 psi and the warning went away. This seems like an easy thing to check before handing off a rental vehicle. The clerk indicated there wasn't a tire pump on site.
Greg VGreat customer service, friendly staff
DOUGLAS BExcellent friendly staff. This is our go-to Uhaul location in Portland.
Stephen FAgent who managed our rental (didn't get his name) was excellent. Great service, very friendly.
Stephen FThe pick-up was a fantastic experience! The equipment was ready and clean, the service was friendly and professional, and we were in and out and on the road in less than 10 minutes. It could not have been better!
William MEverything was clean, the employees were nice and helpful and it was a super easy process. I’d use this location again.
Emily OReprresentatives were very professional and well trained. Both the check in and check out were painless and efficient. Job well done.
William SYou guys literally charged me over $100 for no reason.
Dachai PVery nice friendly , people to work with
Susan LVery polite and helpful staff at location. Great overall experience.
Jeremy HPut a U Haul sign on the building.
John` MThe gentleman who assisted with the rental at 10 am on Sunday, Feb. 4 was kind, prompt, helpful and made it an overall smooth experience.
Drew VCustomer service was phenomenal, give those boys a raise!
Ashley WI didn’t notice until I drove away that the last renters left their rental agreement and a redbull in the van.
Cedaejia LRinse and repeat
Marlin BBeautiful people behind the counter: cool, calm and down-right pleasant. He and she deserve an award for diffusing a frustrating situation. I
Heather HMajor error on our invoice - I returned the vehicle at same fuel level and they charged from Empty to fill it.
Mark PFriendly, efficient, all went well
Ronald PFront desk person was great. Friendly, efficient. Big thanks to him.
Zachary HSuper nice people and very clean van. Would recommend this location!!
John lCheck gas level while parked in front of office. Being parked where there's any kind of down grade makes fluid levels not accurate. Fluid should always be checked in level ground.
Maryann OOur whole experience with U-Haul on NW Vaughn was amazing but what really made the difference was the agent who helped us. He was so kind a patient and explained everything so clearly. He was just the best. Made a stressful moving day so much less difficult. Thank you!!
Stacy CGreat service!
Esteban DThis locations is primarily a storage facility that accepts drop-offs. I was billed for an extra day so I'm going to have to deal with that.
David KEasy process for pick up and return, friendly staff, convenient location.
Monique GSuper friendly on it guy working!
Becca BNo improvement necessary. Check-in was easy and the agent made it easier and pleasant. The truck was clean and served my needs well. What I really needed, however, was a pickup truck rather than a van, but I understand pickup trucks are scarce and not based at this location.
Philip SI wouldn’t change a thing. My 5-Star experience started with the first phone conversation with Tina Tillery. She was extremely helpful from start to finish. She exceeded expectations in every category.
Leonard GThe representative did not mention the gas cost. Had I known it would be $30+ for just 38 miles instead of market rate of about $10, I would have put the 2 gallons back before drop off. Who can afford that at a time like this? At the airport, rental car companies have signs EVERYWHERE, AND they tell you, AND they point to it on the contract, AND you sign which option you will be choosing. Incredibly misleading UHaul!
Jennifer NVery helpful staff, thank you!
Raymond DGreat customer service. Thank you!
Neal OThese guys are the best. They go out of their way to be helpful. I highly recommend them.
William DStaff is very nice and helpful. Easy to pick up and return equipment.
Adam MGot an old truck with multiple issues. No usb port like the newer ones, seems minor but charging and music are a pretty big deal when you’re driving for 40 hours. Tire monitor system malfunctioned the entire trip. Tire kept losing pressure and needed inflating every hour. Had to call roadside assistance to replace tire. Wipers were nearly useless in extreme weather conditions. Overall hugely stressful experience during a cross-country drive.
Hamilton KThey told me if I bring it back before 6 PM. I could check it in with them. I brought it back at 5:50 PM and he told me he could not check it in then I asked him to verify he had received it. He said he did not work for U-Haul and couldn’t help me, but he was the same guy who signed me up for the rental. He also told me if I don’t use 50% of the gas it would be no gas charge. Then he charged me for gas but I sent a photo showing that it was +50% in the tank and received a refund from U-Haul. Lots of miscommunication at this location .
Aaron kI didn't catch her name, but the associate at Security Public Storage was an ABSOLUTE delight both when I picked up and dropped off my rental.
Ashton S