Customer Reviews for Security Public Storage Portland

Just keep on keeping up the good work.

On site manager Angela very helpful.

Vehicle was not available for mobile pickup as requested, had to go in store.

Uhaul app was difficult, would not allow me to upload some pictures. Would not reccomend using the app, much easier to just go inside and talk to the representative. The help function on the app was useful, but had no notification for when the person responded to your inquiry.

Ryan was very helpful. Everything went smoothly!

The truck was returned with more fuel than when it went out. The customer service rep didn't check it in and now I'm scammed out of over $63 in gas? Almost doubling the cost of the rental! The number of stars the review gets is 100% dependent on what Uhaul does next.

I was never given a refund for being given a truck that was on empty ( little to no gas) and told $21 would be credited to my card as well as a reimbursement for the amount I had to put in the truck since they did not have enough employees there to do it instead. Are you serious? I still have not heard back about the refund.

Rented from here several times without incident. I'll be a returning customer. Nothing to improve really!

The van wasn't working for me to pick up with the app and Carlos at the store was rude regarding helping when we got there right on time. The online help was so helpful and supportive. I wish the store felt that way.

Good location, nice staff, vehicle in good mechanical shape, but not clean at all. Hair and large debres all over the driver seat and passenger seat. Had not been cleaned since the last person used it. Steering wheel had visible resedue. Not really a good thing during COVID-19.

We had a great experience and the onsite staff person was very helpful.

No improvements necessary, was an all around great experience especially with added steps due to Covid. Staff was more than friendly and helpful, provided clear instructions and helped troubleshoot app challenges, and was very friendly during a stressful time. Very glad I rented from this location!

I wish it didn't take twenty minutes for me to get approved while I waited in a hot car with a baby. I wish I could have done all ahead of time but I didn't see the option.

The online rental process is tedious and slow. The online server frequently quit working. The agent that helped me was not helpful in the process. He didn't provide any guidance during the registration process.

Ryan was very, very,helpful!! He was patient while I worked my way through the online process always ready to answer my questions. Great guy!!

Always easy, clean and nice people.

The app feature was barely functional, would have preferred just doing in person car rentals over having to wait 20 minutes for ID verification and confusing instructions that didnt work well with the layout of the no contact store policy. Manager that was on site to assist with my issues was incredibly hard working and wonderful and I commend her. I just wish that the app was clearer and less stressful.

Approval took thirty minutes, thankfully we still got the truck back on time despite this hiccup.

Their drop box was not easy to find AT ALL! It was grey, the same color as the walls, and was not in an obvious area.

Inside of the truck could have been a little cleaner when received (tray below the radio had some sticky stuff in it), but overall very good experience. The location was a breeze to work with and the whole process went much more smoothly than the last one I worked with.

Excruciating exercise in tech gone wrong. Please overhaul phone registration.

No one said in advance that you would need to check in with the app or need to have people on standby to verify your identity. My phone had little % charge and none of my family members were immediately available to vouch for me. In addition, the person behind the counter refused to help. It took an hour before I was able to check in. Then, the UHaul was dirty inside. I was extremely disappointed.

Very friendly, will use again.

All was great!

The lady who assisted me was terrific. A very pleasant experience.

Carlos was holding down the fort famously. Very knowledgeable, committed, helpful, friendly. I wish you would give him a day off though

happy ENDING

Every truck I rent from Uhaul works good, but they are always dirty inside. Since I'm paying to rent your truck, at least keep them clean. Sometimes I found debris from the person that rented before me. “Nasty”

No improvements necessary

John was great! Way to do customer service - it was a pleasure working with him.

Professional competent personnel, easy process and good equipment. And...reasonably priced. Made for a much easier move.

Everything was fast and efficient

the uhaul app is cumbersome and laborious to drive the rental. The check back in is fine, but the checkout was a lot faster with the agent

Lindsey was friendly, knowledgeable, and efficient. The van was brand new,

I was told if I didn't return gas to 1/4 tank, I would be charged 4.95 a gallon. I went a total of less then 20 miles with no gas station in the area. I chose to return and have them put in the one to two gallons. I was then hit with s 30 dollar refill charge in addition to the 4.95 a gallon. All for less than 20 miles. Honestly, the tank should be full when I pick it up and I would appreciate that $30 refund as clearly no one refilled that tank in the past and possibly you charged the last renter the same fee? If you feel this request is unreasonable I understand and will be forced to yelp review your location. I so don't want that.

have pickup truck available

Keep up the excellent service!

I'm actually not sure my experience could have been smoother or more enjoyable. Carlos was super friendly and made everything incredibly easy. He even checked me back in a little after closing time, even though it meant extending his work day. Thankful for the smooth, organized experience and kind people.

This was my first time renting a U-hual and Lindsay Grippo at Security Storage went above and beyond to make sure all of my questions were answered and we were well informed. I have already refered her to another friend. She was most helpful and made this a very pleasant experience.

Great staff and equipment!

Lindsey was great. Thank you.

Carlos was friendly and helpful, and he made the entire process stress-free, both checking out at the store and checking in online. He is an asset to your company!