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JONATHAN F
Customer Reviews for Security Public Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Steering wheel's rubber grip falling apart, need a cover.
Paul PThe lady in the office was extremely nice and respectful, and she had the best customer service too.
SONJA RBest customer service experience ever
RITESHNA PI was greeted very pleasantly by the attendant and she made sure I was well taken care of and had everything I needed
AISHA MReview posted to yelp
Regina DPlease check the fuel gauge before charging someone for a full tank when you give them truck that isn’t fully fueled.
TATYANA PIve been coming here for years and always have an excellent experience, the ladies in the office are always fast and efficient. Thank you once again.
AUDIE MCustomer service in the office was amazing, both antoinette and sonja took care of me during a stressful time of moving, the truck was very clean and I will continue to come back!
LOLEINI MAntoinette was not "Friendly or Hospitable" Van had Food Trash 🤔 in it.
JERRY GNot have customers stand outside office in the heat while inspection of returning truck
ELAINE CThe staff were absolutely amazing & are very knowledgeable. Thank you
Andrea AThe representative that set up the rental she was exalent i am so happy she texted me all the information to pickup the truck
MERCEDES BThe ladies that helped me in the office provided great customer service , would definitely rent again
ANTOINETTE AThe day of pickup, the truck wouldn’t start..the U-Haul employee jumped the battery. The following day we had to jump the battery. We should have been able to get another truck, but was told, not available.
Yvonne WThey didnt want ti assumed any responsability, eventho i show him all the issuea and he was discussed by the filth He called his boss and he told me to just deal with the 1800 number.
Martin MThe drop off was a bit of a drive away from where I needed to deliver my things. I would have liked a drop off closer in Elk Grove.
Yolanda LTeam was great would definitely would recommend this place.
AUVI MNo one from Uhaul was at the return location so I had to use the app to do my return and am hoping that someone checks that truck for the fuel leak I reported through the app. Anyway, disappointed no one from Uhaul was at the drop-off location during business hours.
Larry DI had put gas for them before returning it on time and they still charged me for gas. I’m not happy with the service. Not sure what I could do about it. I hate dealing with drama so I’m just going to take it’s as a lost.
Chantha CThe ladies in there are amazing! The company needs to make sure hey have the equipment they need. But they let me know that they will have equipment soon.
Heather MEasiest Uhaul transaction ever!
GAVIN MSonja is just simply amazing! I’ve been coming here and every time is a good experience.
TARRANCE CThis was not the drop off lication i scheduled. There was no lock box to leave the key despite being designated as an after hours drop off location.
Tracy VWhen I tried to return the equipment the system was down. the system has been down the entire day to the point they're still a hold on my credit card because their transaction cannot be completed. I'm in the middle of moving and uhaul of all moving companies....should definitely understand the money strained when moving.
Monique SDoes not have a dropbox to for keys to do after hours drop-offs.
LESTER BThe young lady was very helpful and provided excellent customer service. I arrived 5 minutes before closing and she graciously allowed me time to go a clean the back of the truck.
Raquel SCustomer service was awesome, friendly!
Nancy ASonja is just simply amazing, love doing business with this young lady. Very professional & sweet. Will be coming back to you every time.
DIMITRIOS CBest customer service from the 2 ladies in the office!!
AMBER CExcellent customer service, both ladies in the office provided an amazing experience and are very professional
ANTOINETTE AI dont feel happy at all. Bad customer service. I dont think i want to come here ever agaisnt.
ANDY LVery friendly and professional. A pleasant experience.
Michael RThis facility hires shady staff. I had a 24 hour uhaul rental from September 30 12:00 PM until October 1 12:00PM. I opted for the in person check in\check out. When I returned the truck at 10:47AM October 1 and was ready for the vehicle inspection, the attendant with the curly hair insisted i didn't need to do anything but leave the key and a receipt would be emailed me to me within a half hour. Even after asking if we could go do the inspection right then, she insisted I could leave and was all good. When I checked my email later in the day, it appeared that the staff took two whole hours to finally inspect the vehicle, but they marked that I returned the truck after 12:00PM and therefore unjustly charged me for two rental periods. I made numerous attempts to call the facility during their business hours to have them correct their mistake but they refuse to answer and do not answer the phone. DO NOT utilize this establishment. They needed to be investigated for fraudulent activities.
Christopher CThe short skinny girl with glasses told me if I don’t know how to back a trailer up I can’t rent there anymore. I did not see that verbiage anywhere so I felt discriminated against. Also there was a van parked in the middle parking spot. I could have backed it up (maybe not straight) but was scared to hit the uhaul that was sitting there. Then she says well maybe you can get someone to help you. If I had someone to help me I would be doing everything by myself. She had no care or compassion. Made me feel inadequate. All my other experiences have been positive there beside this one this past Sunday 10/1. Would recommend her get some retraining on how to approach situations.
Sunshine TThe sign is not clear for pickup all I knew is very confusing. I arrived at the office 15 minutes before my pick up time they opened at 9:00 am I was there at 11:00 am the office door is locked and the lights are turned off, and there’s a call box by the front door office but I have no idea if it is working cause no body is responding. I waited a few minutes and there’s someone came out a pickup truck from the storage gate and asked a question if I am in the right place and no one can tell me . I drove a round looking for help then went back to the office, I feel relieved the lights were on and the office door is open and finally I got what I needed I asked one of clerk if they were open earlier and they were not so polite quote We were open and the door nener looked! and I replied okay I was just wondering cause when I was there the office was closed (door locked, lights off) I was treated very poorly I couldn’t recommend this place at all. Hope I have a better luck next time I love to rent but not treated like this. Thank you very much for allowing me to express my opinions on your survey!!!
Ben ANothing wrong with the location and staff, both friendly, helpful and professional. However, this was not the location that the pick-up location instructed us to use - that location was non-existent! We ended-up getting a "police escort" to the actual drop-off site. Perhaps U-haul needs to (minimally) UPDATE the list of open/working U-Haul pick-up and drop-off locations!
KATHERINE BThis location is inconvenient, because you can't leave your car while using the U-haul trucks. Office hours indicate that was open until 5:00, but I was there at 4:15 & the office was already closed.
Kennette GNothing was wrong or needed improvement with this site and the staff was very helpful, accommodating and went above and beyond the expectations to ease our rental experience. Thank you very much for all of your help!
julia rThe drop off was complicated… no drop box, so felt uncomfortable how I left the keys through taped mail slot
Katrina MThe lady in the office was very professional and helpful. Truck was clean and maintained. Definitely one of the better uhaul centers, highly recommended!
HARJIT SEasy to book and a quick pickup and drop off process, they correctly charged with no issues. Good customer service.
Bruce GThe lady that helped us was great.
Michael EI reserved the truck from 2pm to 7pm and it was approved then when I pick up uhaul they say I need to return it by 5:30pm and I don’t know why my reservation was approved until 7pm. Very unhappy and was not able to get all my items I needed to get. Then was charged an extra nine dollars for gas. Not a happy customer at all
Monique GTruck had check engine light on. The person that did our co tract was rude and didn't answer questions or concerns. She didn't even do a walk around the truck to check it for damages or anything. Very poor customer service and the facility is often inhabited bY homeless people that are a nuisance and threat to the security of the storage units.
Cheryl SOffice appears to be minimally staffed and often unstaffed as they attend to issues elsewhere on their property.
Robert RThe attendant was excellent. The truck has all fuel removed from it by vagrants.
Alex GGreat service and prices! Friendly staff.
Lizeth DProvide a little small bottle of hand sanitizer inside the u haul trucks
TRACEY GThe lady was rude and the truck smelled like cigarettes
VANESSA BGREAT CUSTOMER SERVICE, CLEAN TRUCK.
Breezy ATHE MANAGER THAT WAS THERE GOT OUR RENTAL DONE SUPER FAST AND MADE THE EXPERIENCE EASY, THE TRAILER WAS GREAT AND GOT ME TO GET SOME MUCH NEEDED HOME DE CLUTTERING DONE.
Ashley OThis is a great location, the on site managers were very helpful and the truck was clean. Will be returning when i need a moving truck again!
LETICIA RGals in the office were great. 2nd time I have rented from them. Great Both Times.
Arthur FMost definitely would recommend them
mark bGreat customer service, warm & Friendly Counter person!
Roneka TDrop off with mobile turn in was great.
Kapeel SThe key was a problem but overall everything else was good. Manager was great and pleasant this is my first time renting there and I will do it again
mitzi mI received a Uhaul within 3/4 tank gas but the agreement said full. After I returned the Uhaul, I did refill more than what I received but they still charged more than what I used. I have a video of the beginning when I received the Uhaul to show how tank gas is.
Phuong PNo good customer when returning the uhaul.
DOUST KThe only concern I had was that there was no drop off box for the keys as it stated during the check out process. I had to call a few places to finally know where to drop the keys. It’s ridiculous that it was in the mailbox slot at the front door of the office.
Thoai TIt’s better to discuss the terms of the offer and explain every details of what will be charged to the customer and what will not. Without obtaining the signature of customer you are charging them for fuel fees and mileage fees, when the customer has refilled the fuel to same level before starting the trip. Even when customer returns the vehicle with exactly with the amount of fuel provided, they are compelled to pay excess fees. Really pathetic experience with UHaul.
Harsh SOut of he around 50 rentals I have had with Uhaul, this was by far my WORST experience with a rental. I ordered this truck with the mobile app so I can return it on my schedule, the dealer would not allow me to return the truck after hours. then I returned the truck cleaner than I got the truck and the dealer charged me $25 for cleaning. We went bac to the dealer within an hour of getting the invoice and they refused to show me the pictures or let me see the dirty truck after admitting the truck was still there.
Gary Lcar is old and noise. the safe belt smells bad.
zhitao lExcellent customer service by Sonja Johnson.I got my move done.
jatinder m