The sign is not clear for pickup all I knew is very confusing. I arrived at the office 15 minutes before my pick up time they opened at 9:00 am I was there at 11:00 am the office door is locked and the lights are turned off, and there's a call box by the front door office but I have no idea if it is working cause no body is responding. I waited a few minutes and there's someone came out a pickup truck from the storage gate and asked a question if I am in the right place and no one can tell me . I drove a round looking for help then went back to the office, I feel relieved the lights were on and the office door is open and finally I got what I needed I asked one of clerk if they were open earlier and they were not so polite quote We were open and the door nener looked! and I replied okay I was just wondering cause when I was there the office was closed (door locked, lights off) I was treated very poorly I couldn't recommend this place at all. Hope I have a better luck next time I love to rent but not treated like this. Thank you very much for allowing me to express my opinions on your survey!!!Ben A.
Security Public Storage
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Sacramento, CA 95828
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- 4.0 Average Customer Rating
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Nothing wrong with the location and staff, both friendly, helpful and professional. However, this was not the location that the pick-up location instructed us to use - that location was non-existent! We ended-up getting a "police escort" to the actual drop-off site. Perhaps U-haul needs to (minimally) UPDATE the list of open/working U-Haul pick-up and drop-off locations!KATHERINE B.
This location is inconvenient, because you can't leave your car while using the U-haul trucks. Office hours indicate that was open until 5:00, but I was there at 4:15 & the office was already closed.Kennette G.
Nothing was wrong or needed improvement with this site and the staff was very helpful, accommodating and went above and beyond the expectations to ease our rental experience. Thank you very much for all of your help!julia rae S.
The drop off was complicatedâ€¦ no drop box, so felt uncomfortable how I left the keys through taped mail slotKatrina M.