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SHANNON J
Customer Reviews for Security Public Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Unfortunately this location had no keys for my rental after 2 hours and no communication on what the issues was and eventually May showed up and rekeys the truck. Unfortunately Emma was not at fault for the lack of customer service she hasn’t been trained on U-Haul and it was supposed to be closed or so she told me when U-Haul changed my appointment to her location 10 minutes before my appointment pick up as another location where I had already been in the Lyft ti be picked up with my 7 year old. So we paid another Lyft to this location and it was all down hill. Again Emma no fault of hers she was Amazing and kind listening to me be upset. Please Train all your Employees on this Product.
AMBER JThis was the 3rd and final store I was sent over to that had my 15 footer the people who helped were super polite and very friendly the service was fast and efficient thanks I will be a returning customer;)
SHERRY RI am leaving this comment concerning an employee named Kelly. When I arrived to pick up the UHaul I reserved is when I meet Kelly. I was having a stressful day and in a hurry to pick up the UHaul truck that was ready and waiting for me when I arrived. Then I was greeted by Kelly . Her voice was soothing.Her smile filled the room . We chatted while she typed my information into the computer. I started to stand up and walk to the door i realized i was not feeling anxious and stressed. Hiring the right employee is the key to a successful business. A positive attitude can make the difference in a successful company. Thank you
KERRI MGreat can do attitudes!!
PAUL SI didn't see Anything that needed to be improved. Customer Service was amazing.
ABIGAIL RIt can be a bit more clean
MANPREET TGoogle Map led the driver to more than one gate in several places. I did not reach the correct gate easily. An explanation can be added to show the driver how to reach the correct gate
Ali ASmooth check out key drop office not needed
Naomi Rvery good customer service, the girls were friendly and very help ful
HELEN MAnna is FANTASTIC
kerri MI had problems in they took care of it for me right awa Thanks
Dorothy MVery dissatisfied with the scheduled pick up and vehicle. I scheduled at one location and the hitch was attached which I didn’t request so I had to go to another. The uhaul I was given kept overheating and made moving difficult. I advised customer service of the issue.
Ruby CSatisfied Great customer service
cortney rMy son dropped truck at 1230 and I got a phone call at 130 of where is the truck
Shayleen WI put the gas I used back in tank and they still charged me 99 cent a gallon for the gas. What can I do to get that money back
Pamela TOther than having a blow out. And I did not no what to do.great
Roy FNothing
lana tGreat customer service she helped me out a lot
Carlos LVery clean and the people there was very helpful and nice.
Harvey JThe inside of the vehicle was dusty. (Cabin and back) I didn't get a refund on the excess gas I put in.
Rupert GTech put the wrong drop off address on my paperwork. I drove and couldn’t drop off rental. Then when I called dealt with a rude customer service agent; waited 20 mins for an answer on where to rental and had to put more money in gas to drop off across town so I wouldn’t get penalized. Terrible experience and I shouldn’t have had to add more gas.
Ivette GEither put a dolly in the truck as requested OR don’t charge me for it when I didn’t get it.
Masen LLocating moving truck services where most needed is an awesome marketing strategy. U-Haul trucks rental at Security Public Storage site made my moving experience easy and affordable. Thank you!
Alice PNo comments.
Ruben MService was exceptional!
John Tthe customer service was great. her name was kelly
REBECCA RI showed up 10 min before they closed and they were not willing to check me back in. They told me to put the key in the outside slot and they would do it in the morning. I made an effort to get there before closing and 1 hr and 15 min before the truck had to returned and I was turned away.
Britton UThe associate that help me was very professional and very friendly and helpful, I will definetly will be coming back!
GUADALUPE Bwe got charged almost $40 for a refueling fee because the gas was just under the Quarter of a tank line! it was at a quarter when we dropped it off!! I thought that was absurd!
stephanie vNothing! Everything is good!
Trena DThe place was clean and staff was great.
Geraldine SSome locations don't accept certain forms of payment, the truck was dusty n had sum minor body/mechanical damage to driver door not noticeable until u opened the door. It had to be slammed to make sure it was closed properly. During drop off, the office was locked with no note on door or anyone in sight during business hours. The parking area was full n there was no info as to where to park the truck in that situation.
Cynthia CI was charged for fuel when I returned it at the half mark. I took a picture when I dropped it off showing where the marker was.
Ruby CImprove? They are perfect. Probably the best customer service I’ve experienced in Fresno since I’ve lived here 2 different times. I worked customer service most of my life so I know. Thank you girls so much. They should get rewarded I’m serious. Again thank you Alma and Ruben Calderon ❤️
Alma Cvery easy pick up and return.......very nice people also
David MStar provided great customer service and was very clear on every detail for the charges and i could not be happier. She was very friendly and welcoming and pleasant.
John LEverything was very nice and easy. Pricing was excellent. The staff were knowledgeable and friendly. I give it 5 stars. If I ever need a U-Haul again I will definitely be returning. Absolutely recommend.
Shawnda GGreat customer service from front desk ladies. Would highly recommend this to friends and family .
Miguel LNothing. The customer service was excellent. Star was so helpful. It made a stressful situation much better.
Anne WThe truck made a wired noise when you pressed on the gas pedal and and gas handle was handle was an issue. The location was nice but I would use another location after the issues with the Uhaul itself.
Ashleye EI ordered Dollies and blankets and they were not in the truck.
Joseph MYour receptionist was awesome, she's very professional and goes above and beyond expectations.
Juan MJust an expensive rental.....what started off as 19.00 ended up being about 60+ and I hadnt even left the store yet.
Jennifer GThe workers were very nice, and explained everything clearly. I would use this place again and highly recommend to anyone who ask about a u haul. thumbs up.
Bobby RPrevious renters did not sweep out the truck unfortunately. It wasn’t checked before renting to someone else.
Donna BI filled the gas tank & I have before & after pics of where the tank was at & they still charged me extra as if I didnt. They didnt even leave the desk so we could do a check of the truck once I dropped it off.
Annissa HGood Jobs
BERGANDY WFront desk was friendly and helpful! They processed my rental fairly quickly! Thank you
rocio mNice people
Aindra EThank you you guys are all a blessing
Jesse AJust keep doing what you're doing
JAMES EThis facility provides excellent customer service. The staff is friendly and very professional and knowledgeable. I give a 5 star rating.
Denise HStaff seem nice and accommodating. Absolutely no problems.
Robert PCould barely see out the windshield, had to stop and wash it inside and out just so i could drive it, received it with the gas light on, had to put $130 into the gas tank just to get it back to where it said it was in my paperwork then an additional $50 to put it at the 1/4 mark indicated. Overall I'm highly disappointed with this location, i spent 3x the rental price just on gas.
Dustin AEverything went smoothly. Great customer service.
Thomas BThe staff up front were extremely courteous and a pleasure to work with. I’ve rented trucks in a number of areas in the Fresno area and this was hands down the best team I’ve worked with.
Doug Y