Customer Reviews for Security Public Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Security Public Storage

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Daniela S. on

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The location was hidden and the guy was not aware that I was to drop it off.

Ken B. on

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Customer did not leave a comment.

David D. on

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lauro V. on

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Mario M. on

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Carolina L. on

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David D. on

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Customer Rep. could of went into detail about the return process using the App. This would have benefitted me when I returned the truck after hours.

Laurie B. on

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Jarred P. on

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The battery for my rental died after getting to my new apartment. I had to get a ride to an auto parts store, buy jumper cables and jump the car. The staff was nice but everything else in from my experience was not up to par especially since I had to buy $20.00 jumper cables.

Anna M. on

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The car was dirty, I didn't receive a dolly that I payed for. The rest was fine.

gilberto B. on

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Great costomer service!

Kriskin F. on

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Marco D. on

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Good job !

Antoine M. on

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Staff was very helpful and willing to go the extra mile. Thank you to Adrian Perez! Will recommend to a friend.

Veronica R. on

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Great Customer sevice

Maria de Lourdes M. on

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Customer did not leave a comment.

Aaliyah S. on

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The gentleman that I turned the truck into named Frank. Was extremely rude. He refused to help me and would not even open the gate to allow me to exit. I attempted to get a receipt he again refused to help, he repeatedly “rolled” his eyes and “ huff” when I inquired about how much I would owe. It was as if I was bothering him. He was very hostile and aggressive and I ultimately I felt very uncomfortable.

sokimi S. on

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Joanna Z. on

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Karla L. on

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Thomas S. on

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Emmanuel A. on

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Brian C. on

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The service levels I have received from this location are absolutely egregious. From the start, I was marked for a 1/4 tank of gas and given 1/8th tank. The representative was so lazy he refused to look at the vehicle with me prior to leaving. Additionally, I was refunded $240. A week later, I still have not been refunded even though I have a receipt from their system showing a refund! when i called to ask them what was going on, I was continuously berated by a woman that should be nowhere near a phone. With a total lack of any customer service abilities, she told me the refund wasn't their issue and to call someone else, who she never gave me a number too. This place is deplorable - their staff, their service, their tactics. I will carry a sofa on my back 300 miles up the 5 freeway before I would ever give this location a penny of my money. In fact, they still have my money that they legally have to refund to me. When I asked for the Field Service Manager's number, the representative laughed at me. I guess they don't take anything seriously here.

Johnny R. on

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The website for Uhaul went down and it took an hour after i was suppose to pick up the uhaul to work and get me my rental. I ended up returning the uhaul late due to that fact and the workers hooked it up the right way due to that hour i was waiting. Plus they were mice and generous. Will be sure to let friends and family know to pick this location

jose R. on

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Keep current staff employed. They’re very good at their job

Robert O. on

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Very small parking lot. The attendant had to move another vehicle so that I could drop off the moving van. Quick return.

Mariano B. on

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I returned the truck with same amount of fuel, why did I get charged $26 for easy fuel sales? I can’t get a hold of anyone there