Customer Reviews for Security Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Security Self Storage

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Luis S. | Overall Experience |
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Customer did not leave a comment.

ROBERT C.
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It takes to long to turn in a vehicle, take pics, etc. what happens to older people that can't do all that. It was easier just to return the vehicle and drop the key in the drop box.

ROBERT B.
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Customer did not leave a comment.

Rodney W.
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Customer did not leave a comment.

TODD S.
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Very nice people to deal with!

Lance B.
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Have the owner maintain the equipment and have an understanding of basic vehicle maintenance and how to change a simple 30 amp fuse.

CAROL M.
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Customer did not leave a comment.

James T.
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Professional, courteous

Jenice V.
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Customer did not leave a comment.

daniel F.
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Best U-Haul experience from start to finish in 30+ years having done business with your company. Many thanks to the older gentleman working both days in the morning. What a great guy.

jueff S.
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Nothing to improve on.equipment was in good shape. I will rent again soon.

mike G.
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Customer did not leave a comment.

John P.
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Customer did not leave a comment.

Carol L.
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Glenda M.
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Irent from here often & drove the truck 650 miles with No problems. They are always very friendly, with great customer service.

Margaret M.
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It's amazing that this survey doesn't include the problems incurred before I was eventually sent to Security Storage. I was originally sent to Patterson Automotive in Pace FL, where I was unable to access my key when I signed up for mobile access, then I spent 25 minutes on hold trying to get help from U-Haul, at which time I had to listen to a 25 minute U-Haul commercial which was like twisting the knife in an already painful wound. I won't sign up for mobile access ever again and I will be sure my pick up location is open!

fred R.
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Customer did not leave a comment.

Samantha P.
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Paul M.
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Richard P.
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$20 for gas that was the same as pick up? Will never use uhaul again. The address link for YOUR email is incorrect so took me out of the way and added miles afterwards. Done with uhauls shady business!

Sandra H.
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Customer did not leave a comment.

Steve L.
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Customer did not leave a comment.

GARY A.
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DUBOS M.
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Garry C.
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Just keep doing what your doing. Great customer service.

MARK D.
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Customer did not leave a comment.

Alejandra L.
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Customer did not leave a comment.

Leonard G.
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Scott W.
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The truck was filthy in the interior. It needed to be wiped down with disinfectant and smelled of sweat.

joe J.
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N/a

Winston C.
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Customer did not leave a comment.

RYAN C.
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Jody C.
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Staff was exceptional. I was in the middle of a move and stressed out. Pam calmed me down and made renting a uhaul easy. Thank you!

Ronald B.
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The Pace FL location has always been great to me. They have great service and are always helpful.

Paul S.
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Great customer service

sally M.
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Miles charge for local usage should be lower than 99 cents a mile

crystal B.
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Very polite and helpful! Clean truck and nice facility!

Tracy W.
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After filling up the gas tank I was still charged for it being 7/8s off from being filled. I just filled it no further than .1 mile up the road, no way the truck could not be full. Picture was sent showing the gas needle just below th he full letter F. It's sad that people in this time are still nickle and diming people. I also had a very experienced with enterprise rental. Never again will I use either company

Susan B.
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Customer did not leave a comment.

David L.
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Customer did not leave a comment.

Lorie P.
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Very friendly!! Thank you

Leslie B.
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In a time when people are anxious and stand-offish, the staff was both welcoming and extremely helpful. I would definitely use them again.

Bruce I.
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Great people to deal with! Very helpful.

Robert W.
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this is the only storage and u haul center I will use or recommend to anyone in the area nothing bad ever.

Steve M.
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Customer did not leave a comment.

Kimberly S.
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Customer did not leave a comment.

Robert B.
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Once again, the only problem I had was with your online drop off program. It would not allow me to complete my drop off because it would not alllw me to take a picture and upload it. It was not my camera because I was able to take a picture through my camera but not through your online drop off program. I called the customer service number and the representative was able to close out my drop off by having me send her the pictures direct. This was excellent customer service. Her name was Becca Cox. However, I'm very disappointed in your online pick up and drop off system. I would much rather deal with someone in person than online in the future.

GLENN BLAISE M.
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Very friendly lady took care of me.

William H.
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Nothing to improve on. Easy rental with U-Haul staff conducting great professional service!

ANTHONY B.
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Customer did not leave a comment.

Reginna M.
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Customer did not leave a comment.

BARBARA C.
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Customer did not leave a comment.

HENRY CAB T.
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Customer did not leave a comment.

Cary C.
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The people are very nice!

PAMELA K.
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Nothing to improve... the staff made my move very easy! Great Experience!

george S.
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Always excellent service. Always!

Benedict U.
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Customer did not leave a comment.

STEVE L.
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Customer did not leave a comment.

MICHELE B.
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The drop off location was great and very friendly. They got us Taken care of in a quick manner. I did let the person know of all the issues with the truck.

george S.
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Like tony the tiger says, " Their Great!!!!!!"

Robert E.
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Everything went smoothly. Recommended!

Robert E.
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Everything went seamlessly. Good experience.

NIGEL A.
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Customer did not leave a comment.

BARBARA C.
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Customer did not leave a comment.

SCOTT C.
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Kirby T.
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Nothing that comes to mind.

Talal A.
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Thank y'all for the service

Jonathan R.
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Joe and everyone was excellent and very professional.

Jeff S.
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My ORIGINAL pickup was Hammersmith. I showed up there and they sent me to Security. I would have preferred to have been notified in advance. This whole ordeal cost me 45 precious minutes.

Bryan R.
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Customer did not leave a comment.

Gloria R.
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Customer did not leave a comment.

STEVE L.
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Customer did not leave a comment.

Kevin B.
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Kimberly D.
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Customer did not leave a comment.

Richard E.
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From the beginning of the process it has been very trying. The location that I had picked for pick-up went out of business, then when scheduling called and told me I had to pick up in Mobile, which was 100 miles away. Finally they had me picking up 2 miles from home. When trying to drop truck at the location I picked, they said they don't accept one way rentals. Scheduling gave me another location that didn't even exist anymore. They gave me another location which I could drop at. I then booked a storage and was told I would receive first month free, however that did not happen. The truck was fantastic, but everything else was very poor.

Oscar L.
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Customer did not leave a comment.

TODD S.
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Customer did not leave a comment.

Tracy B.
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Customer did not leave a comment.

Scott P.
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Robert D.
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Christopher S.
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Michael M.
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Kristen S.
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They wer great to work with an extremely helpful. I highly recommend them!

Gerry P.
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Customer did not leave a comment.

Linda D.
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I had all my stuff stored with you for months. My entire truck rentals and storage experience was awesome! I will recommend you to anyone! Thank you! And, to each of you, a very Merry Christmas and Happy New Year! Linda Dunn

Kathryn H.
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Customer did not leave a comment.

Brian R.
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This comment does not pertain to the location above, but the email/text that was to notify me of a change of pickup location failed. Also the change of location failed to have the proper equipment, which is a failure on your system to take into account my truck's limitations which are accounted for when I sign up the first time.

JIM C.
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Customer did not leave a comment.

Randall H.
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Have used this location before always great service

AMANDA E.
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Customer did not leave a comment.

Brian W.
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Customer did not leave a comment.

Benjamin H.
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Everything was great!! Staff was quick and handled everything very professionally.

TANYA T.
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None

wanda J.
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Highly recommend this location. Friendly and very courteous.

Steven M.
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Customer did not leave a comment.

Janet F.
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Customer did not leave a comment.

rodney K.
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Customer did not leave a comment.

Brian W.
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Customer did not leave a comment.

SONYA W.
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Customer did not leave a comment.

Michael D.
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Although I had selected automatic pick-up, I had to do manual check-out as this place's computers never seem to be working properly. I had original selected to turn in the truck by 8 pm on 9/15 - they converted this to 8 am, which caused me an extra day in rental fees upon return.

Joshua A.
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Customer did not leave a comment.

MARY W. | Overall Experience |
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Thank you, great place!

Robert M. | Reservation |
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Very friendly and helpful

MICHEAL L. | Overall Experience |
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Will recommend to family and friends

Jennifer C. | Overall Experience |
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Pam, Jimmy and the other gal that works there are always courteous and professional. I have never had a bad experience or encounter there and/or with them. They are GREAT! I have rented for years.

LOLA MOLINE H. | Overall Experience |
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Thank y’all so much

Rachael S. | Overall Experience |
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Very nice facilty with courteous staff.

Stephen K. | Overall Experience |
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First time using a storage facility. Everything went smooth. Friendly and accommodating staff

Rebecca W. | Reservation |
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I did not end up utilizing the storage unit, but the people I spoke with there were very nice and helpful and worked with me when I ended up needing to cancel the reservation.

Annette R. | Overall Experience |
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Great staff. They worked with me while I was out of town for a week. They are very kind.

Judy H. | Overall Experience |
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I would definitely use this Storage company again. Great experience, treated really good. Everything clean, employees very helpful and friendly.

SUSAN L. | Overall Experience |
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I've used Security Self Storage twice. The staff is very friendly and helpful. I would highly recommend them!

Jerry C. | Overall Experience |
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Wonderful folks we will miss.

Sharon Diane T. | Overall Experience |
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The staff were friendly and helpful. I was very impressed with the security of the facility. I would recommend Security Self Storage of NW FL without hesitation.

Randall H. | Overall Experience |
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Great storage unit. Pam always helpful in fact whole staff was. Place is very clean and maintained. Used uhaul trucks twice no issue st all. Would use them again if need came up.

No reviews have been submitted for this location.

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