Customer Reviews for Security Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Security Self Storage

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TODD S. on

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Tracy B. on

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Scott P. on

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Robert D. on

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Christopher S. on

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Michael M. on

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Kristen S. on

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They wer great to work with an extremely helpful. I highly recommend them!

Gerry P. on

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Linda D. on

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I had all my stuff stored with you for months. My entire truck rentals and storage experience was awesome! I will recommend you to anyone! Thank you! And, to each of you, a very Merry Christmas and Happy New Year! Linda Dunn

Kathryn H. on

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Brian R. on

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This comment does not pertain to the location above, but the email/text that was to notify me of a change of pickup location failed. Also the change of location failed to have the proper equipment, which is a failure on your system to take into account my truck's limitations which are accounted for when I sign up the first time.

JIM C. on

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Randall H. on

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Have used this location before always great service

AMANDA E. on

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Brian W. on

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Benjamin H. on

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Everything was great!! Staff was quick and handled everything very professionally.

TANYA T. on

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wanda J. on

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Highly recommend this location. Friendly and very courteous.

Steven M. on

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Janet F. on

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rodney K. on

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Brian W. on

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SONYA W. on

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Michael D. on

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Although I had selected automatic pick-up, I had to do manual check-out as this place's computers never seem to be working properly. I had original selected to turn in the truck by 8 pm on 9/15 - they converted this to 8 am, which caused me an extra day in rental fees upon return.

Joshua A. on

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Glenda M. on

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I 've used this place for over 20 years for my business and will not deal with anyone but Pam and Jim. It's always a smooth fast process. Glenda

WALLACE L. on

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Odometer on truck very hard to read.

Brad H. on

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Turn in was easy and fast.

David B. on

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phillip E. on

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Alan M. on

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clifford W. on

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Angela J. on

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Brett A. on

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LISA W. on

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David R. on

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Thomas K. on

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There was the same truck at a closer location and we knew that because we had to drive there just to get blankets. Then we spent lengthy time when she had to do the whole transaction again. A lot of wasted time

Arlan B. on

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Franklin P. on

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Nothing

David B. on

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Great

Coleen P. on

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Scott D. on

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Jose M. on

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SUSAN V. on

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Bruce I. on

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Helpful service. She hooked up the trailer. Gave advice about operating it. Good people and well-maintained equipment.

kenneth C. on

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Robert M. on

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Roy T. on

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Very helpful!

Sharon H. on

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Jennifer D. on

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William C. on

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Stephen R. on

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This location has always been helpful.

Michael H. on

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LINDA E. on

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Great service. The two people working were so helpful. They gave lots of good advice to help make the move so much easier.

Karen C. on

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Great Service

tony L. on

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Flawless experience! Great people and great location!!!

Salvatore D. on

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Joshua L. on

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wes A. on

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Lee A. on

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On the drop off locations website it said open at 7:30. I called and 7:30, 7:45, and 8 and got no answer. So I drove the truck there to find out the posted hours were 8am. It was after 8am and no personnel were on site and the open sign was turned off.

Cory G. on

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Have the truck where it is supposed to be. Tried to check in via the app but truck was not in the correct location. Was hidden in the back of the storage unit behind a locked gate. Took an additional 15 minutes to go inside, file the paperwork, and wait for the staff to get the truck.

melissa M. on

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James C. on

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Bethany E B. on

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LARRY K. on

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Don't send customers to dealers that are out of business. That is the only reason I used the above dealer. I could have used the one that was within walking distance of my house.

keven J. on

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The older gentleman is not the most pleasant individual out there at all. I picked up the truck at 4 pm and was told it had to be back at 7 pm which is only 3 hours but still had to pay full rental price. It’s not my problem the truck was rented to someone else. These people are very shady and I recommend the U-Haul look into this location.

robert S. on

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robert S. on

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Excellent service, very friendly and willing to go the extra mile to assist with the issue I had during the rental pickup.

Mark U. on

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Mary A. on

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The employee that helped us was awesome. Would recommend to family and friends

Patrick L. on

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When the customer tells you there renting a truck to pull there tralior tell them it may or may not have the proper common plug they need to hook up there tralior lights and if they drive it 10 miles home without knowing that there paying for a full day and mileage regardless if they the truck met there needs and expectations. Will not rent from uhaul again

Wendell S. on

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mike C. on

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Great service

zackaiues R. on

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keep up the good work

PAUL H. on

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Dirty vehicle and the trailer had no working lights. I needed a hammer to unhook the ramp unlocking pins.

pamela H. on

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The worker was great very helpful truck was a bit rough needs work.

JIM H. on

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We have rented from this location before, they are great and nice people as well. Great experience.

Yeimy R. on

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STEVE D. on

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Curtis W. on

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Great experience. Cannot think of anything to improve.

Tim S. on

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Make sure everyone knows that Jimmy is Jerry’s #1, Jerry’s Kid.????????

eric P. on

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RONALD Q. on

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Great service!

Lindsay L. on

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Jennifer W. on

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Jimmy and Pam are always professional and courteous. I have recommended this location to other people because of the good experience(s) that I have (always) had there.

Steven M. on

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The lady that helped me was extremely nice and helpful. I would highly recommend and most definitely will return.

STephanie K. on

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I do not have anything negative to say about the service i recieved at this uhaul location. The woman who helped me was very informative and extremely helpful.

Morris B. on

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OK as Is!

WILLIAM F. on

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TRUCK LOADED WITH ROACHES WARNINNG LIGHTS ON DASH THEY SAID IT WAS FIXED ITS OK DO NOT WORRY

FRANK L. on

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Wendell S. on

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Great Customer Service!!!

Donna M. on

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I originally wanted a pickup up truck but the only one that location had was already reserved. The only other place in my city that has a pickup was gone for two weeks. It would be nice to have more than 2 pickups in my city. I was offered a 10' van/truck which runs the same price. I took it and it actually worked better for what I needed than the pickup. The employee who waited on me was very pleasant and down to earth. Keep her! I was a walk-in without a reservation. I was very satisfied with my experience.

daniele M. on

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douglas H. on

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Very satisfied with the service and equipment. Will use U Haul again in the future.

Ryan C. on

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I did not want a dolly or moving blankets yet they were both in the truck. These were in the way but if I moved them I would have been charged. IF I WANT A DOLLY I WILL RENT ONE! Kind of shady to put something in the moving truck you can't move unless you pay for it. I will not rent or recommend Uhaul if the rental contains things I didn't ask for.

Glenda M. on

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I always rent from Pam and Jimmy. Will not go any other place to rent. They go beyond and always give me great Service!

MARY W. on

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Thank you, great place!

Michael M. on

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Very nice and great customer experience.

Robert M. on

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Very friendly and helpful

Bruce N. on

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Charles B. on

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Owner is bad along with his employees.. they stole money from my account that was supposed to be used for rental and it was never applied to unit

MICHEAL L. on

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Will recommend to family and friends

Marc K. on

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Jennifer C. on

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Pam, Jimmy and the other gal that works there are always courteous and professional. I have never had a bad experience or encounter there and/or with them. They are GREAT! I have rented for years.

LOLA MOLINE H. on

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Thank y’all so much

Rachael S. on

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Very nice facilty with courteous staff.

Stephen K. on

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First time using a storage facility. Everything went smooth. Friendly and accommodating staff

Rebecca W. on

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I did not end up utilizing the storage unit, but the people I spoke with there were very nice and helpful and worked with me when I ended up needing to cancel the reservation.

Annette R. on

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Great staff. They worked with me while I was out of town for a week. They are very kind.

Judy H. on

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I would definitely use this Storage company again. Great experience, treated really good. Everything clean, employees very helpful and friendly.

SUSAN L. on

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I've used Security Self Storage twice. The staff is very friendly and helpful. I would highly recommend them!

Jerry C. on

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Wonderful folks we will miss.

Sharon Diane T. on

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The staff were friendly and helpful. I was very impressed with the security of the facility. I would recommend Security Self Storage of NW FL without hesitation.

Randall H. on

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Great storage unit. Pam always helpful in fact whole staff was. Place is very clean and maintained. Used uhaul trucks twice no issue st all. Would use them again if need came up.