Person I turned vehicle into was very rude. Also charged $2.12 for fuel and we made sure fuel level was correct. Only found out when I received the email with the charge.SHARON M.
Customer Reviews for Security Stor All
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.TARIQ H.
Customer did not leave a comment.Joseph G.
Probably, but I do not recommend the 24/7 and the trucks gas meter was was less than a half tankSharron B.
Staff was always friendly and helpful. Would highly recommend!Rebecca B. | Overall Experience
kim was awesome!LESLIE A.
Customer did not leave a comment.JANKA V. | Overall Experience
Customer did not leave a comment.Alan H.
Customer did not leave a comment.Bradley J.
Customer did not leave a comment.Terry H.
Customer did not leave a comment.Brittany W.
I have used this location in the past, and will in the future. IMPROVEMENT: Stay open later in the day. Thank you.Laura F.
Clerk was very professional and nice, enjoyed the whole experience.Judge M.
Customer did not leave a comment.ROBERT B. | Overall Experience
Customer did not leave a comment.TErri S.
Customer did not leave a comment.Jasmine T. | Overall Experience
The van was not clean when I picked it up. Which did not interfere with my need. I did blow the van out with a blower before returning it. It was a very easy to handle vehicle. Easy pick up and return location.ANITA H.
It was early and she was just checking everything in and I needed the truck asap so I took it as is.But the overall experience was great.It was early Monday morning.Linda K.
I prefer the 4175 Government Blvd location as the equipment always seems to be cleaner and in better repair.Debra S.
Customer did not leave a comment.Kristin S.
The online pickup was terrible and took an excessive amount of time. I was automatically set up for insurance which after reading what it covered I did not want it. When I went to enter fuel and mileage I was kicked out completely and prompted to start all over again. I just took a photo of the readings on the dashboard. Renee was excellent and very helpful in the ordering of the truck. The online portal was not.Elizabeth A.
Customer did not leave a comment.Richard S.
Customer did not leave a comment.Terence K.
Customer did not leave a comment.rick E.
Customer did not leave a comment.Amelia M.
Customer did not leave a comment.Calvin U.
Customer did not leave a comment.Jalisa M.
Customer did not leave a comment.MARIUS S.
Customer did not leave a comment.john L.
Easy return. Did it all on the App and dropped off keys.David M.
Customer did not leave a comment.Ryan H.
Customer did not leave a comment.Debra S.
Yes I did and a friend rented it FridayJoey H.
Customer did not leave a comment.Shatay A.
Customer did not leave a comment.Stanley P.
Customer did not leave a comment.ALAN H.
Great service tks very much Jim HartleyJim H.
The receptionist was very rude an unprofessional. She was talking to me like I didn't have any common sense.cedcreon W.
There a huge gash in right rear tire that made the truck drive rough. Also, the air was not functioning well it would go from cool to blowing hot air. I had to keep turning it off and onRuth H.
Awesome help!KELLY T.
If you are given a reservation confirmation with location, the vehicle should be there. I should not have had to drive across town to pick up without compensation!Mary Y.
Truck smelled like smoke but other than that was fine. Employee should be wearing a mask.Cynthia S.
Customer did not leave a comment.John D.
Customer did not leave a comment.Jeffrey C.
Customer did not leave a comment.Matthew B.
Check in was quick and efficient.Matthew Z.
Customer did not leave a comment.David A.
Customer did not leave a comment.Eric D.
Customer did not leave a comment.Michael B.
I was charged 20dollars for an after hour fee. This is a fee that they collect for not doing nothing. Ridiculous charge. Also, the cable attaching the electrical wires to my vehicle had been patched with electrical tape. Shoddy.Ilene B.
My representative was very nice and professional. I would recommend uhaul to all my friends and family. Thank youNicholas T.
The van was great! Just had bird poop on it. The Uhaul app sucks. Kept sending me to recheck out the van. On site representatives are OUTSTANDING!!Timothy G.
Customer did not leave a comment.David T.
Customer did not leave a comment.SHENEKA B.
Customer did not leave a comment.Gary B.
Customer did not leave a comment.quinton B.
I was overcharged for mileage and safe move insurance which I declined and signed a waiver acknowledging I declined it. While Mike made things right but it is ridiculous to be blatantly over charged without explanation.John Y.
Customer did not leave a comment.Ronald G.
Had an easy transition. All questions were answered in a professional manner. Will refer other to your establishment.Rosie N. | Reservation
Employee was rude, closed the store and left us in parking lot we had to drive to another u haul place to get the right plug!Brandie B.
The sale representative, very kind and helpfulIshola P.
Make sure you know the customer understands the chargesMadelyn D.
Great customer service!Kattye M.
Keep do what you do thank you, I will come again.Suzanne H.
I'm never coming there againQuentin A.
update sytem capicity so doesnt slow down during busy end of month periodsLarry H.
Customer did not leave a comment.Larry M.
I was overcharged not once but TWICE. I don't know if the workers here need extra training or if they are not competent to do the job. I had a very simple 10 hour rental that turned out to cost me over $350 plus overdraft fees. I will never use this location again and WILL NOT recommend anyone else use them.shauna H.
Customer did not leave a comment.Lloyd J.
Stay the courseEddie W.
Customer did not leave a comment.Patrice H.
Clean facility. Very accommodatingLandon C. | Reservation
Customer did not leave a comment.therresitta H.
Customer did not leave a comment.Gary T.
Customer did not leave a comment.john D.
Newer & Cleaner equipment! A Truck That Dosent sound like it's going To break down any minute! However The Customer Service Was Great!rose G.
Customer did not leave a comment.Bonnie N.
Customer did not leave a comment.Mary L.
Tracy was very helpful when renting the climate controlled space. The area was clean and cool. I specifically like the fact that security cameras are used and that access is limited to 7 AM to 7 PM.JOHN C. | Reservation
Customer did not leave a comment.Greg M.
The service was excellent, but the cargo van was dirty in the inside especially the back it needed to be swept or vaccummed out.Dereck K.
Great customer service ?? very friendlyLATONYA V.
I placed my reservation online for a storage unit with same day move in, they had exactly what I needed at a reasonable price. Great customer service, would reccomend them for all your storage needs.Michelle R. | Reservation
Customer did not leave a comment.Tiffany B.
Excellent customer service by Jordan!Lisa B. | Reservation
Customer did not leave a comment.KIMLEE P.
All goodKeith B.
Agent had no idea how to install trailer and left the emergency brake chain unconnected. Dangerous and rediculous.SCOTT B.
Customer did not leave a comment.Steven C.
Excellent customer serviceDarnisha A. | Reservation
I'm satisfiedCHARLES N. | Overall Experience
Customer did not leave a comment.MICKEY T.
I have used this facility on and off for years! Love the climate controlled environment.MICHELLE v. | Overall Experience
The facility is clean and orderly. Entry is easy and accessible.Robert S. | Reservation
Customer did not leave a comment.Bradford W.
Customer did not leave a comment.Serenta C.
The atmosphere and the people are so friendly & nice especially Mr.Chuck and the lady ( sorry I forgot her name) but she handle everything for us, when Mr.Chuck was out of the office. Thank you !!!LECONYA J. | Overall Experience
Never had a problem in the 9 years I used them and all staff were helpful and pleasant.REBECCA B. | Overall Experience
Customer did not leave a comment.NANCY M.
Solid experience, easy to work with.all staff easy to work withCHARLES M. | Overall Experience
Customer did not leave a comment.paul C.
Customer did not leave a comment.Tim F.
Customer did not leave a comment.Nicole P.
Jordan was a very kind and knowledgeable person!RAMIE F.
Customer did not leave a comment.JASMINE M.
Customer did not leave a comment.William F.
The equipment was serviceable but there was a hole in the fiberglass fender. It did not cause any issues.john K.
The agent at the check in was very helpful. However, the discounted special that I applied for was misleading and I was disappointed by that.Kim N. | Reservation
Customer did not leave a comment.Vida R.
Customer did not leave a comment.Shaleel B.
Customer did not leave a comment.Kati W.
Customer did not leave a comment.Belinda C.
Customer did not leave a comment.AUDREY J.
Customer did not leave a comment.Sandra M.
I had a great experience using U-Haul at this location!!!CLIFFORD C.
Every person that icame in contact with over thephone was phenomenal!!!!Regina G.
Not closing early on Saturday and Sundayelijah S.