Customer Reviews for Self Storage Services & Supplies Inc
(U-Haul Neighborhood Dealer)

54 reviews

917 Centre Rd RR 2   Waterdown, ON L0R2H0

(289) 335-0198

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(289) 335-0198

917 Centre Rd RR 2
Waterdown, ON L0R2H0

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Jennifer, the location supervisor, was so helpful. She really knew everything about the truck. I was very happy with my experience. Best UHaul experience I have had. I would come back to this location for sure!

MICHAEL A. 
Rating:
5.0

Transaction was handled very well by Jenifer! Will be back again in the future.

Colleen L. 
Rating:
5.0

Customer did not leave a comment.

CLAUDIU R. 
Rating:
5.0

Customer did not leave a comment.

Trent J H. 
Rating:
5.0

Customer did not leave a comment.

rudy J. 
Rating:
5.0

The attention from Jennifer was great, always patient, I commented about the suspension of the vehicle was rough and she insisted that was about the air suspension that we need special license to drive it. Other than that I'm very happy. Thanks

Pablo S. 
Rating:
5.0

Mark and Jennifer were more then excellent. So helpful and kind. I cant thank them enough for the kindness and the time they put in. A perfect example of the kind of people you want on the uhaul team

Kristen C. 
Rating:
5.0

Customer did not leave a comment.

Shane J. 
Rating:
4.0

Going U-Haul is an extremely well run organization. The equipment never fails, and staff and process are so friendly. Moving is stressful, but U Haul makes it economical and professional. They never fail to impress me.

wendell W. 
Rating:
5.0

Customer did not leave a comment.

Erin T. 
Rating:
1.0

Worst customer experience of my life

CHRISTOPHERW H. 
Rating:
5.0

Customer did not leave a comment.

Matt R. 
Rating:
5.0

Jenifer was extremely helpful and friendly and the experience felt easy and safe. Would highly recommend this location.

JULIAKATHARINEVI R. 
Rating:
5.0

Jenifer is fantastic!

Ivan C. 
Rating:
4.0

Your online return system did not work. I could not get past the screen for the “share your location” which then required a staff member to come back to location to check in vehicle at 10:20 at kight. This needs to be fixed. As a customer, I was very frustrated and was concerned for my security sitting alone in the parking lot trying to make the system work. I felt terrible that a staff member had to get up and come to location to help

Angelique F. 
Rating:
5.0

Customer did not leave a comment.

Diane M. 
Rating:
5.0

Jennifer was great to deal with.

Brian G. 
Rating:
5.0

Customer did not leave a comment.

TRACYLYNN B. 
Rating:
4.0

Overall, a very good experience. Jenifer took great care of us.

Jeffrey E. 
Rating:
5.0

Jenifer was extremely friendly and accomindating. Her customer service was top notch which made the entire experience very pleasurable. Thank you Jenifer, we will definitely be using your services again in the future.

Shawn S. 
Rating:
4.0

She listened to problems, was very helpful.

Roger C. 
Rating:
5.0

Absolutely seamless transaction. Jennifer was fantastic.

Francine G. 
Rating:
5.0

They were great helping me out.

GUY B. 
Rating:
5.0

Can was like new ... franchise owners wonderful to deal with. Will come back again. Thank you.

Glenn B. 
Rating:
5.0

Customer did not leave a comment.

ALBENA Y. 
Rating:
5.0

Customer did not leave a comment.

JESSICALINDA VIV E. 
Rating:
5.0

Customer did not leave a comment.

STEVEN S. 
Rating:
5.0

thank you so much for your help

Barb M. 
Rating:
5.0

Customer did not leave a comment.

Sarah M. 
Rating:
5.0

Jennifer was SOOOOO ACCOMMODATING! She went ABOVE AND BEYOND! I always want to give my business to this branch!!

Wayne L. 
Rating:
5.0

Jennifer was exceptional. Appreciated all her help

Juanita A. 
Rating:
5.0

Customer did not leave a comment.

PATRICKWILLIAM N. 
Rating:
5.0

Nothing it was all good thanks

Richard T. 
Rating:
5.0

Customer did not leave a comment.

Jim L. 
Rating:
5.0

Customer did not leave a comment.

CLARA-LYNN B. 
Rating:
5.0

This was the second time in a month that I rented a truck from this location. The experience exceeded expectations both times. Jen is so nice to deal with. Very helpful. The location is so convenient too. Highly recommended.

Peter M. 
Rating:
5.0

The manager of the location was fabulous. She made pick up and drop off so easy and efficient. So friendly and helpful. Would definitely recommend to friend's

stephen F. 
Rating:
5.0

Customer did not leave a comment.

Michelle H. 
Rating:
5.0

The change oil warning was on - made me very anxious for my entire rental.

Jamie S. 
Rating:
5.0

Customer did not leave a comment.

Christopher S. 
Rating:
1.0

Changing the location to effectively a different city is an egregious abuse of customer trust and reliance and an accessibility issue. I will for that reason not be using Uhaul again.

Kit S. 
Rating:
5.0

Great overall experience. The facility was easy to use and the transaction was seemless

Jenifer M. 
Rating:
1.0

Customer did not leave a comment.

Ivana S. 
Rating:
5.0

Convenient and easy to use. Always a great experience.

Nina B. 
Rating:
5.0

Very helpful in helping us troubleshoot when we were having issues with the self check in process. Very accommodating and extended our reservation to prevent late fees.

Gary C. 
Rating:
5.0

Customer did not leave a comment.

MARIO A. 
Rating:
5.0

The application for check in and check out is a little daunting and I forgot my password. Thankfully someone called me to get me sorted out. The remote process is a great idea and it is excellent having access to U-haul at the self storage site which I am now have a locker.

John H. 
Rating:
5.0

Customer did not leave a comment.

Laura B. 
Rating:
3.0

Jennifer and Mark at Waterdown self storage were extremely helpful. They were easy to deal with and made the process very enjoyable.

GEORGE W. 
Rating:
5.0

Customer did not leave a comment.

Erin M. 
Rating:
5.0

Customer did not leave a comment.

Nina B. 
Rating:
5.0

The staff are very friendly. I would recommend this location

Jack W. 
Rating:
5.0

Customer did not leave a comment.

Reginald C. 
Rating:
5.0

It was quick and easy getting everything going, and the app made things convenient

Nathan L. 
No reviews have been submitted for this location.

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