I can’t locate my final invoice showing km’s driven etc.
Paul M
Customer Reviews for Self Storage Services & Supplies Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Arrived to pick up and couldn't get the keys due to a frozen lock. The vehicle had an issue which was reported that would need repairs. Showed up to return the vehicle and there was no where to park and no one to contact
todd sThe check in process was a little tedious, but overall very good. Joe was very helpful in resolving any issues I had. Truck was clean and included all requested moving items.
peter mJennifer was great!
CURTIS RJennifer was amazing! Very helpful and professional
Jeremmy TIt would have been nice to have a person from U-Haul do a walk around before I set off. Everything was done on the phone and online. Apart from that it was a good experience.
Andy DThe location wasn’t the issue we had. The pickup and drop off was easy. The location was convenient and easy to access. The truck itself was not water tight and all of my belongings were rained while we transferred my furniture from one house to another. Also I was not emailed a receipt for the transaction.
SEAN BI don’t like that there is a dolly and blankets taking up space in the rental.
Craig DBest experience, vehicle was new, easy to check in and out and Jennifer was very helpful
Ibrar A$29 turns into $200 pretty fast, joke.
John CNo improvements required. The service was excellent!
Richard GThe location said a 24 hour drop box, but I got a call from Joe Butler, and text about the location being closed for holidays, he was driving to Kansas for a wedding. I understand that, no problem. Not blaming Joe at all but he wanted me to go to one of two locations in Burlington. After driving for 4 days from Florida to Hamilton, over 20,000 miles , I wanted to go directly to the farm in Millgrove ( 5th concession ) and then drop off 6th conc. and Center Rd.close by. I didn't want to go to Burlington, but I had to drop off my daughter anyway ,so I said we will go to the closest Burlington location, 29 Plains Rd, could not find, so went to 419 Plains Rd. east. We found that location but the guy there refused to take the truck!! I don't understand that and waisted more time and gas!! He said to go back to the Waterdown location. Well we did, but all that took way more time and gas and now my daughter will be late for work and I am mentally and physically exhausted. I deserve a day free for all that nonsense and hassle caused by the guy who refused the truck in Burlington!!! I am not very happy with him making the situation so much more worse than it needed to be.
susan gI find the website too busy or cluttered making it more difficult to navigate. Otherwise, the process was good and service was very good.
Jeff EExcellent customer service
SANJEEVA TJennifer was extremely helpful and friendly, she made the whole experience easy and stress free.
Sandra Plove going to that location, always perfect
DEIRDREA MVery easy rental - staff were friendly and efficient. Will definitely rent from here again if the need arises!
Nathan RThe app was unable to find my location during pickup in order to get the vehicle, but was able to find my location on the location map in the app This is the second time I have tried to use the app and its failed
todd sThey young lady was very friendly and knowledgeable helpful.
Leon GThe staff was very friendly and asked us if everything was okay and went over the truck with us. The talked with us about our journey and it was nice after a long trip. I did get a text the friday morning saying we had to drop the truck off in burlington which was not our agreed location. I had to drive 45 minutes to get the van and i was not taking it to burlington when my storage unit was at the drop off location. It all worked out and they were extremely helpful at the drop off location.
Tamara HNo complaints here. Good service.
Robert RIt took awhile to get through on the phone as calls are taken on personal cell phones therefore constantly busy so a bit frustrating to customers.
Paul AAn absolutely delightful experience. Thank you all. This made a difficult day for a single mom moving two children into university very easy. Blessings
Gail Gthe driveway and parking lot are recycled asphalt with large unstable chunks. The site looks rough and in need of a facelift
Adam SJennifer was exceptional in communicating, being flexible, informative and most importantly friendly. Thank you for your service!
Marlon MLovely customer service, all ready to go, easy to get, thank you!
Rebecca DInitial impression was good. However I still have not received by final receipt after dropping off the van at 2pm yesterday.
Steven PThe only thing i could think if is, where we can park our personal car, maybe in the spot i took the van but wasn't clear. But that wasn’t an issue as i parked at the school (summer time)
Lesley PLocation was fine. UHaul didn’t honor my reservation though. This was made on the website. Pickup changed to a far-off location, couldn’t do one-way trip, and the truck was bigger than the one I reserved. So UHaul company did this. Not okay.
Keith DExcellent and professional service from Jennifer
Diane MI had a wonderful experience with Jenifer. She told me where the drop off for the key was for after hours, the insides were very clean and it was easy to get in and out of my parking spot. I would definitely use them again.
Linda AJennifer was great
Georges TI have lived two minutes away from this location for 17 years and never knew it was here. I wish I had known! So much better than any other rentals I have done over those years!!! Amazing hidden gem!
Rajiv KYou know, this industry is renowned for renting dirty, smelly, sticky and possible not hygenic vehicles. One of the competitors will make a claim one day to make them fresh and a great experience and kick all the others asses.
Mark DCustomer service was excellent!
MICHAEL BThe pick up was great, the truck was good, but the after hours drop off didn't go very smoothly. It all worked out in the end, but it could have been handled better. They should have a visible and easy-to-access dropbox.
Christine AI cant think of anything. Everything was great.
Leslie CJenifer was very friendly and very helpful
ALAN HExcellent, professional and friendly service was given so no improvements are required.
Andrew ZJennifer, the representative at this location, was very kind and helpful. She was accommodating to my trip.
MATTHEWANDREW HThe can was dirty outside and in so that would be my only complaint.
Chad BExcellent service!
craig RSuperior customer service.
Pauline DSeemless self serve process.. Great help from the person i was dealing with.
Mike RJennifer is wonderful to deal with!! We would not hesitate to recommend her or this location!!
JANICEMARIE PLocal. Very personable, helpful.
Scott TNothing. I had an excellent experience. The lady that help me was very friendly.
Stephen CThere is nothing I could add to improve this Waterdown location. Perfect
Stephanie CJenifer was amazing and extremely helpful
asrar r