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Michael A
Customer Reviews for Sells Do It Best
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Amazing customer service picking it up and returning it! Great employees no doubt. Very kind, knowledgeable. Outstanding!!!!! Thank you so much!
carol eVery helpful
MICHELE TThe owner and son were so friendly and helped me prepare for my journey. I highly recommend this location. I will say I paid for the insurance and had an issue on the way down.... turned out to be my issue, I get it.... but roadside assistance were no help and they literally left a female stranded on the side of a very busy highway in New York. Very dissappointed in that service.... but I conquered it.
KIMBERLY SVery easy drop off process.
WILLIAM SHave used them many times. Very easy and convenient. They are so helpful.
Susan WThe folks at Sells Do It Best were great. The problem came with creating the contract. He had to call for support 2 different times. The first time was some sort of help desk which took 20 minutes and didn't provide a solution. Then a second call to a district manager or someone like that. It took more than an hour to get my contract and get my equipment and get out the door.
THOMAS MThe check engine lights were on. And it had a hard time starting. And the back of the uhaul was dirty we had to clean it before we could load our things
Julie HSuper friendly and helpful staff at Sells. Have rented multiple times. They always treat you great!!
SUSAN WFast friendly service.
JEROME SThe heat did not work in the truck. Every person I interacted with rather on the phone or in person was top notch.
JASON SExcellent customer service. No issues.
Brian FThe staff were extremely personable and helpful. They assisted as my phone would not load to upload my license photos through the app. The location even offers complimentary coffee, water, and popcorn while you wait.
TIFFANY YStaff went out of their way to make this a smooth experience!
RICHARD MStaff friendly helpful accommodating. Equipment better than I expected. Worked perfectly.
DENNIS CI have only rented a Uhaul a few times. Both times that I rented from Sells Do It Best, it has been an amazing experience. The staff is awesome. I have never had a smoother transaction. At pick up and drop off they offer exhalent customer service. I recommend everyone make the short trip to Avilla to rent from Sells Do It Best.
THOMAS FThey were great!!
CINDY SYou have very nice people working at this location.
WILLIAM GTrailers to heavy to lift old lady's can't help
Ted KThey where closed by the time we returned the truck.
Debbie LGreat people and very helpful with hooking up the trailer and making sure the proper equipment was in place and all lights in working order.
BARTON EWe did after hours drop off.
Jenn SEveryone was very nice and friendly. Great location and team for UHAUL
JAMES MPickup process was frustrating. Couldn't self check out in the app. Had to call 800 number. After 1 hour, finally had my truck.
Jodi DNothing customer service was great very friendly and nice
Shannon CGreat customer service, and quick service overall
Ron RWaited to 2 hours in the rain for the keys. When I called Uhaul they hung up on me twice after explaining how there was no keys to be found anywhere. Had to wait on the store owner to get the keys from inside
Brody BCustomer service was excellent. Very helpful. Will rent from this location again.
SCOTT CThe salesperson was very helpful and courteous.
Thomas CNOTING .. !! Another great U-Haul experience !!
James YTrailer and ramp were not swept out very well.
MARY CThe car dolly had a broken chain for securing the vehicle that was not noticed until loading.
RONALD BThe truck we rented leaked in the box...water got all over...soaked boxes..windshield MOVED...top of it was bouncing up and down...it leaked as well...the fan in the vehicle squealled when turned on and due to the weather it needed to be running to keep the windshield defogged! When I called to report it to the store...All I got was an I'm sorry and let the store you return it to know... Ridiculous!
PAMELA WMy comments from my other survey also apply here...
ROBERT RThe area that seemed to be designated for Uhaul parking was cluttered however there was enough parking to accommodate my needs. The person was very helpful. The inside of their shop/office was a little cluttered.
ROBERT RThe employees of this store went out of their way to be friendly and helpful in renting a trailer and getting it all hooked up properly and tested. Would definitely rent from them again. Thanks!!
Michelle NGreat Customer Service!
Brandi CVery professional
Brian RThe people at the renting location were simply fabulous! Will use again and recommend to friends. Thank you 😊
Henry MTruck didn't lock fron outside as key didn't work to lock truck so that kind if a issue and truck rode rougher then u hauls I've rented in past
Robyn HNothing...they let me in early to get my rental..very nice and polite..highly recommended!!
Christopher Zgreat truck, clean and ran great
Patrick BNothing....they were great
Jennifer HEasy in and out
Thomas BHave a truck that is not a piece of junk, hood flew up since it wasnt latched, tires needed air, needs alignment, lock on back door didnt unlock. Barely would get up to high speeds. Wont rent another uhaul truck after this experience
Fredrick G