Customer Reviews for Semco Towing Inc
(U-Haul Neighborhood Dealer)

Rating:

5.0

Amazing customer service

Rating:

5.0

Thanks to the receptionist. She was so kind and very helpful.

Rating:

1.0

Before taking the paymebt details i would encourage if the staff can ask how much there are going to put on it. After giving the breakup then proceed with the payment. Poor customer experience i must say

Rating:

2.0

The person working at the place didn’t show up at the time I reached there. I had to call him and he answered 10 minutes later and didn’t even bother to check if I had uploaded my ID. Poor management!

Rating:

1.0

They supposed to make sure that all the equipment that we ordered is ready by that time or already should be reserved it in the truck. That is what other locations do except this location. I had to pick up the truck in one place and the equipment in the other place, which is took so longer for us to make the move. Or else they could have suggested the location that we can pick up everything together.

Rating:

5.0

Nice Customer service.

Rating:

5.0

I had an outstanding experience renting. From the moment I arrived, the team provided exceptional customer service-friendly, knowledgeable, and highly efficient. They took the time to explain everything clearly and made sure I had the right vehicle for my needs. The truck itself was spotless, well-maintained, and drove smoothly, which gave me full confidence throughout my move. The pickup and drop-off process was seamless, and the staff went above and beyond to make sure everything was handled professionally. Thanks!

Rating:

1.0

Took over an hour to get a truck, workers were dismissive and didn’t care . Had to go to 2 locations and had to pay twice etc. never again

Rating:

1.0

Unfortunately, my experience was not as expected. I was charged extra for damages that I was not responsible for, without any supporting evidence. It’s disappointing when transparency and fairness are not prioritized. I hope future clients receive a more professional and ethical experience

Rating:

5.0

To make it ready so that when customers come to pick it up it’s ready.

Rating:

3.0

I have filled the whole tank of gas when returning and when I am returning the vehicle, the location maintainance is too poor and they haven’t cleaned the snow and I cannot able to park the car. I tried for 20 minutes to park for car and it had struck in the way and because of that, the level is reduced and they charged 11$ for that. The service is too bad and I wouldn’t recommend to anyone about this location.

Rating:

1.0

They charged me 50$ for gas, and the gas on the vehicle and gas labeled on the bill was totally different For 10 km do we need 50$ gas? Amaizing

Rating:

3.0

Service needs to have opening hours where you do not have to wait for people to arrive to open a locked gate. Don't want to rent uhaul from a towing company. If I had a choice I would not of. I booked elsewhere and the person did not return the truck for my scheduled time. The entire day was frustrating. U Haul should just rent truck out for 1/2 day ,full day at the end of.the month to avoid these situations. I had rented for 3:00 o'clock and could not get a truck until almost 5. I had to race to 2 storage placed before 6 to close out 1 contract and open a new one. I had to pay more mileage.as the rental place I was sent to was further. I got no compensation for my time and frustration. I.must say the lady at the towing company was calm and understood the frustrating situation but offered no compensation.