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SUSAN B
Customer Reviews for Semcore II Rental Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Check in process was tedious
Kenneth HThe guys at the location were awesome
LORI RThey have very good service
GERMAN MGreat Customer Service and great prices in terms of renting equipment/vehicles!
Kendra MHelpful staff and convenient location.
Thomas FNothing to change very friendly staff
MANUEL Cnull
Tyler CNothing to change very friendly staff
MANUEL CThey have very good service
GERMAN MHelpful staff and convenient location.
THOMAS FGreat Customer Service and great prices in terms of renting equipment/vehicles!
Kendra MMade it very easy. Great people.
Mike CDifficult to park upon pulling in. Picked up the truck in FRONT of the fence where it was left and left it there when returning, only for the return vehicle guidelines to say do not park it in front of the fence or there’s a $1,000 fee. Had to spend more of my own time reparking it. “Pick up my truck” is absolutely horrible. Took thirty minutes of my paid time to do it even arriving on time/early. Section forces you to upload photos but does not let you continue once you do. Constant loading. I couldn’t complete the photo uploading (with a smartphone/iphone). Took my own photos in case they try to say I didn’t comply etc. nothing loads and the app is horrible. Super displeased. Had to use this location, didn’t originally choose it.
Jasmine MThe truck reeked of smoke. Are customers still allowed to smoke in U-hauls? The back of the truck was great and the location was convenient, but I would have to check in advance next time.
David SCharging $25 for a "clean fee" for leaving the folded blankets in a different location inside the truck doesn't seem to be a good idea to make your customer happy.
ELIEL FThere was an issue with the ball hitch not working out with the trailer. My truck is very low. The manager came up with an idea, ran in the back, and came back out with the solution that worked. You can't ask for more.
WALTER Knothing everything was perfect
KRZYSZTOF GEverything was good. I thought it was a little expensive.
RICHARD SWell done
ANDREW KEverything was great.
Rosemary D