There was no dropoff box. Couldn't get a hold of anyone who could actually help. Reviews on y'all's website and internet said location instructed them to leave keys in back of truck. I find it very hard to believe uhaul would be happy about the keys of their trucks being left in the back. I also love how there is no option to review uhaul over all!
JOSHUA J
Customer Reviews for Semien Rentals
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very friendly people
ROGER HMy daughter was at the location for over an hour trying to get the trailer off of her vehicle by herself. Lucky I tracked somebody down at the funeral home to help her out. Someone from Uhaul should be at every location for customer service. Then the following day I get an email that said drop off was late. We are early and at correct location. Once again SOMEONE FROM U-HAUL should take care of their customers from start to finish!! Very disappointed
SHERRY BThank you everyone for making my trip easier 😎🙌
IURIE CThe person wasn’t there to help me complete the inspection or check in and was trying to do it while driving her car. The phone number didn’t work so I had to look on Google maps and called the funeral home number to get a hold of her. It took a long time and was frustrating. My boyfriend ended up having to cancel a doctors appointment because of how long it took (45 minutes pickup time).
Christina OConsistency in communication...
TIMMY BOn line said they opened at 8:30, was there then had to call on phone lady told me to put key in back of truck she said they weren’t opened
MARY CRefund actual usage.
DANYELL P