Everything was fine about the truck it drove very smooth very comfortable I've used U-Haul several times over the last 30 years and I'll do it againPATTY D.
Customer Reviews for Semper Fi Vehicle & Self Storage Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Lauri H.
Customer did not leave a comment.Gabriella V. | Overall Experience
A fine establishment. Well kept and lots of parking. Easy check out.RICHARD H.
Customer did not leave a comment.RICHARD A.
Customer did not leave a comment.RAYMOND H.
Customer did not leave a comment.allen H.
Customer did not leave a comment.PABLO H.
Girl did not know how to hook up properly with her new manicure..she was super pleasant but very young and inexperiencedPAULAJEAN C.
Great staffAMANDA B.
Customer did not leave a comment.JAMES D. | Overall Experience
Customer did not leave a comment.LARS D.
Customer did not leave a comment.JOHN D.
Customer did not leave a comment.John D.
Professioal, friendly staffJAMES B.
Great ServiceRONALD B.
With the exception of understandable COVID disruptions, Semper Fi has always been easy to work with. Staff were always helpful and the property was safe, clean, and easily accessible.ROY B. | Overall Experience
Customer did not leave a comment.sherry W.
Customer did not leave a comment.Wendy T.
Outstanding vehicle, customer service and flexibility. I will not go anywhere else to rent a uhaul!Michael W.
Customer did not leave a comment.Alberta M.
Customer did not leave a comment.William G.
Customer did not leave a comment.Wally J.
Customer did not leave a comment.James R.
Customer did not leave a comment.Noel C.
Customer did not leave a comment.Kathleen J.
Awesome experienceNORVILLE H.
Customer did not leave a comment.Patrick M.
I was charged a clean up fee and the Uhaul had to be cleaned out before I could use it. It had sand and rocks. Then the place I picked up from didn't do a complete job on checking me out. I had to come back after heading to my destination. Overall it could have gone a lot better. I would like my cleaning fee returned.REGINA G.
B more customer friendly. This location made it hard for no reason. Poor customer service.Leonel R.
Good quality service.Glenn S.
Customer did not leave a comment.NACHELLE M.
Lady was super helpful and nice. Experience was quick and easy!Mercedes P.
Make sure they rent it jessica weber at that location. She makes sure everything is taken care of and that the customer is happy.Sara R.
Customer did not leave a comment.Clarence C.
Customer did not leave a comment.RONALD H.
Customer did not leave a comment.Connie B.
Customer did not leave a comment.Richard P.
Customer did not leave a comment.Ray G.
I checked the truck and trailer in online as the office was closed. The checkout was easy but I didn't know where to leave the equipment and it took us a while to find the drop box. I am storing at this location so the truck and trailer were located inside the fence. The drop box was located outside the fence. Maybe some communication on the office door would have helped direct me to the lock box.Gail K.
Great 15' ft moving van had every feature needed for a safe efficient move . .......When' you have questions or problems the people we called were very helpful and walked us thru the online experience . Amazing to have picked up and returned a 15' U-Haul van without even meeting anyone at either site.Monica Jane G.
I don't normally respond to these types of questionnaires. However something needs to be said about my experience in securing the truck requested. Originally scheduled to pick up truck at your location in Swansboro, NC; Sandersons Trailer & Hitch. I tried five consecutive days to contact by phone to ensure Saturday pick up date. "No one at home!" A U-Haul associate also tried to contact even using an alternate phone number; "no one at home!" Ultimately U-Haul moved the pick up location to Hubert, NC, not real convenient but I did get the truck I had originally requested. Whereas Sanderson Trailers & Hitch could care less about customer service, SEMPER FI Vehicle couldn't have been more accommodating. Very nice and professional young lady who waited on me was very easy to deal with and transparent. It's not my place to tell anyone how to run their business, but U-Haul should look at taking the franchise away from Sanderson. When I drove by the location after securing the struck, significant inventory of trucks and trailers sitting on their lot. U-Haul couldn't use that inventory at some other location? I would think so.John J.
Customer did not leave a comment.bonny A.
Problem with the server for payment system caused me to have to unhook trailer and return at a later time when it came back online. I guess it happens quite often.thomas C.
Customer did not leave a comment.justine B.
Customer did not leave a comment.Audrey H.
The lady I worked with was super sweet and very helpful.Alyssa W.
Customer did not leave a comment.Christopher B.
Customer did not leave a comment.Deborah G.
Customer did not leave a comment.Christopher S.
Trailer had left turn signal outjordan B.
Customer did not leave a comment.Horace M.
Great and friendly employees!!!theresa T.
The first vehicle had problems starting so the lady gave us the other one. She was terrible at explaining the difference in prices to us. It was like she started from the end and worked her way back to the beginning but only because we kept asking questions. We had to correct her a few times while doing the forms because she overcharged us. Definitely needs some more training. I would not recommend this store to my worst enemy. The experience was prolonged and frustrating to say the least.KATELYN F.
Clerk was very pleasant and location was very easy to access and exitLesa A.
for starters the young women working the front desk takes in circles. we had to correct her at least twice regarding the price and mileage. obviously we were trying to get the best deal (one way or return) because it was a local move and figuring that out with her was impossible. she did not ask if we wanted a dolly (up-sell) and i was mad because i thought they came with it (they use to come in the truck) so i had to make another trip to go get one. she said she gave us a deal (taking ten dollars off) but tripped up and said uhaul gives you ten for free if you do thirty miles. then she tried saying she charged us for a 15' but didn't. all in all this girl needs to be retrained or let go in my opinion. she was kind but uneducated in her job.MARTIN C.
Customer did not leave a comment.Stephen J.
My truck size was downgraded and changed to a location further away. I called the 800 number and was told I would get extra days and miles, but that wasn't reflected in my final statement, so now I have to call again.Mark C.
Semper Fi storage and U-Haul was a great place to do business.. Brittany was the young lady in charge that Saturday and she was a great help as she was so knowledgeable about every aspect that we had a question about ...great experience with these folks.. would rate them highly ..!Terri L.
Thank you, no problems.Dave W.
Customer did not leave a comment.AMANDA B.
Attendant didn't seem to know what she was doing...had to call 1800 uhaul twice during pickupRicky H.
Customer did not leave a comment.Jessie M.
Great experience with semper fi self storage. Helpful staff on pick up and return.Alan H.
Rude down right rude !!! This whole damn uhaul experience was just unbelievable! !!! I will nevet never ever use uhaul again & i sure will not recommend to any of my friends that are military. & move around alot !!! Its was just 1 hugh ass headache after another with uhaul.!!! Made me wamna cut my own throat !!!Renee Q.
Customer did not leave a comment.chris R.
Could not have been any easier. Check in was simple and trailer towed very easy. Thanks.Charles E W.
Customer did not leave a comment.adalberto G.
Pick up was great. The guy working went out of his way to help get our truck since we were coming passed 630. The apparent cut off time. It was a little frustrating not knowing that the location had 24hr service because uhaul.com says otherwise and they didn't call until 545 and I was coming from 90min away. But he made it work so we were happy... I am not happy about the extra charge for the extra milesVictoria M.
Customer did not leave a comment.Ted F.
Everything was great. Staff was helpful and very receptive to the situation with having the truck before the hurricane and worked with me till the last minute.Charles D.
Great, easy experience.David B.
The experience went very well.DEBRA B.
Customer did not leave a comment.Xavier J.
Great customer service. Texted me day before told me exact location of drop off.MICHAEL G.
This location was fantastic and accommodating. However, our initial reservation on N. marine was a horrible experience. When we arrived to pick up our truck, after 2 confirmations prior in the week and being moved from a store in richlands to him branch to that one.. they had given our truck to someone else!! It took another 20+ minutes for the man to locate another 26' truck in the area for us to rent. Plus ,it was 40 min from our home that we were moving out of and we were told by the man on N. marine that we would be deducted miles for that. We were not. Again, Semper Fi was fantastic and it wasn't their fault that everyone else dropped the ball. But we will not rent from U-Haul again.ALEX C.
They were great.jesse B.
Customer did not leave a comment.Jeffery W.
Customer did not leave a comment.Danny C.
Customer did not leave a comment.Rachel L.
Karissa and Alisha were amazing! They were both super polite and very helpful!!DOUGLAS M.
The attendant here was most helpful!Kristy B.
Customer did not leave a comment.HUNTER P.
Customer did not leave a comment.Nathan C.
Customer did not leave a comment.Henry R.
Customer did not leave a comment.Laurie L.
Alisha provides outstanding customer service from beginning to end. Thanks for your support.JAMES H.
Customer did not leave a comment.AMANDA G.
Customer did not leave a comment.Beth H.
Customer did not leave a comment.James S.
Excellent service at this locationKathy H.
Returning policy is very horrible I still haven't received my deposit and I'm tired of calling different places trying to get my money my first time using uhaul and the experience start it off great but ended terrible when it comes to me trying to collect my depositBernard H.
Customer did not leave a comment.Susan M.
Nice size location so you can pull in and take the car carrier off with ease. Carissa was very pleasant and made the return easy.Gregory S.
Customer did not leave a comment.mitchell H.
Customer did not leave a comment.Amanda G.
Customer did not leave a comment.SUSAN M.
Customer did not leave a comment.Wesley M.
I have to say renting a trailer through Semper Fi Vehicle & Self Storage was a great experience!Jeremy B.
Customer did not leave a comment.arthur L.
Customer did not leave a comment.RICHARD P.
The gal knew her job and did it. I was in and out quicklyRobert K.
Customer did not leave a comment.David B.