Customer Reviews for Semper Fi Vehicle & Self Storage Inc

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Semper Fi Vehicle & Self Storage Inc

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Christopher S. on

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jordan B. on

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Trailer had left turn signal out

Horace M. on

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theresa T. on

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Great and friendly employees!!!

KATELYN F. on

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The first vehicle had problems starting so the lady gave us the other one. She was terrible at explaining the difference in prices to us. It was like she started from the end and worked her way back to the beginning but only because we kept asking questions. We had to correct her a few times while doing the forms because she overcharged us. Definitely needs some more training. I would not recommend this store to my worst enemy. The experience was prolonged and frustrating to say the least.

Lesa A. on

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Clerk was very pleasant and location was very easy to access and exit

MARTIN C. on

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for starters the young women working the front desk takes in circles. we had to correct her at least twice regarding the price and mileage. obviously we were trying to get the best deal (one way or return) because it was a local move and figuring that out with her was impossible. she did not ask if we wanted a dolly (up-sell) and i was mad because i thought they came with it (they use to come in the truck) so i had to make another trip to go get one. she said she gave us a deal (taking ten dollars off) but tripped up and said uhaul gives you ten for free if you do thirty miles. then she tried saying she charged us for a 15’ but didn’t. all in all this girl needs to be retrained or let go in my opinion. she was kind but uneducated in her job.

Stephen J. on

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Mark C. on

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My truck size was downgraded and changed to a location further away. I called the 800 number and was told I would get extra days and miles, but that wasn't reflected in my final statement, so now I have to call again.

Terri L. on

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Semper Fi storage and U-Haul was a great place to do business.. Brittany was the young lady in charge that Saturday and she was a great help as she was so knowledgeable about every aspect that we had a question about ...great experience with these folks.. would rate them highly ..!

Dave W. on

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Thank you, no problems.

AMANDA B. on

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Ricky H. on

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Attendant didn't seem to know what she was doing...had to call 1800 uhaul twice during pickup

Jessie M. on

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Alan H. on

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Great experience with semper fi self storage. Helpful staff on pick up and return.

Renee Q. on

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Rude down right rude !!! This whole damn uhaul experience was just unbelievable! !!! I will nevet never ever use uhaul again & i sure will not recommend to any of my friends that are military. & move around alot !!! Its was just 1 hugh ass headache after another with uhaul.!!! Made me wamna cut my own throat !!!

chris R. on

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Charles E W. on

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Could not have been any easier. Check in was simple and trailer towed very easy. Thanks.

adalberto G. on

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Victoria M. on

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Pick up was great. The guy working went out of his way to help get our truck since we were coming passed 630. The apparent cut off time. It was a little frustrating not knowing that the location had 24hr service because uhaul.com says otherwise and they didn't call until 545 and I was coming from 90min away. But he made it work so we were happy... I am not happy about the extra charge for the extra miles

Ted F. on

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Charles D. on

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Everything was great. Staff was helpful and very receptive to the situation with having the truck before the hurricane and worked with me till the last minute.

David B. on

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Great, easy experience.

DEBRA B. on

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The experience went very well.

Xavier J. on

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MICHAEL G. on

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Great customer service. Texted me day before told me exact location of drop off.

ALEX C. on

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This location was fantastic and accommodating. However, our initial reservation on N. marine was a horrible experience. When we arrived to pick up our truck, after 2 confirmations prior in the week and being moved from a store in richlands to him branch to that one.. they had given our truck to someone else!! It took another 20+ minutes for the man to locate another 26’ truck in the area for us to rent. Plus ,it was 40 min from our home that we were moving out of and we were told by the man on N. marine that we would be deducted miles for that. We were not. Again, Semper Fi was fantastic and it wasn’t their fault that everyone else dropped the ball. But we will not rent from U-Haul again.

jesse B. on

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They were great.

Jeffery W. on

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Danny C. on

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Rachel L. on

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DOUGLAS M. on

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Karissa and Alisha were amazing! They were both super polite and very helpful!!

Kristy B. on

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The attendant here was most helpful!

HUNTER P. on

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Nathan C. on

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Henry R. on

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Laurie L. on

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JAMES H. on

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Alisha provides outstanding customer service from beginning to end. Thanks for your support.

AMANDA G. on

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Beth H. on

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James S. on

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Kathy H. on

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Excellent service at this location

Bernard H. on

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Returning policy is very horrible I still haven't received my deposit and I'm tired of calling different places trying to get my money my first time using uhaul and the experience start it off great but ended terrible when it comes to me trying to collect my deposit

Susan M. on

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Gregory S. on

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Nice size location so you can pull in and take the car carrier off with ease. Carissa was very pleasant and made the return easy.

mitchell H. on

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Amanda G. on

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SUSAN M. on

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Wesley M. on

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Jeremy B. on

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I have to say renting a trailer through Semper Fi Vehicle & Self Storage was a great experience!

arthur L. on

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RICHARD P. on

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Robert K. on

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The gal knew her job and did it. I was in and out quickly

David B. on

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Dwight M. on

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Mathias S. on

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TODD G. on

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Jessica and Ashley were simply amazing! They were so considerant to my needs and made it possible to maximize my time and effort in the job. The facility is amazing!! Plenty of truck parking, scales, clean, organized, just perfect for anyone doing business here.

Corey N. on

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Jordan B. on

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SAYLE B. on

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Excellent and professional.

Matthew B. on

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The customer service rep Alisha was extremely helpful. I came completely unprepared. She sold me the correct items I needed to safely and properly hook up your trailer to my vehicle. Thank you so much for your help

Daniel L. on

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Larry T. on

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Very helpful and professional.

Arlene C. on

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COMMUNICATION! You had me going to one place to pick up the U-haul, then it switched with little notice.

jackie T. on

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JESSE T. on

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Great people, great prices & experience d staff. Fuel saving Truck to boot!

Katherine G. on

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I was initially supposed to be picking up the truck at Coastal Mini Storage in Newport, NC, on Highway 24. I then received a call on Friday 11/30 letting me know I need to drive 40 minutes to pick up the truck in Hubert. The location and service was fine at this location, but it wasn't an ideal location for me to pick up a truck as I had to go far out of my way to pick it up.

Brandon W. on

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All of the Semper Fi locations are very good. I’ve been renting from them for a while now and have no complaints.

Ronald C. on

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Great place will return to use again. Courteous staff and always willing to help to accommodate

Glenn Y. on

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Michael N. on

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Joyce H. on

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The staff was prompt and friendly and very helpful.

Don C. on

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Burke M. on

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Was confused as I dropped off after hours and there was another Uhaul .5 mile up the road. spoke to on the phone earlier in the day and was very helpfull

scott B. on

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John A. on

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Excellent service! Had a minor mix-up with pick-up time, the rep found a substitute (larger) truck and charged me a smaller truck rate. Very accommodating! Would absolutely recommend this location.

BRUCE S. on

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Jason M. on

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Edward H. on

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On busy pick-up days have an additional employee working to assist. This would allow for a much quicker transaction.

WILLIAM S. on

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Provide an auto transport option online for vehicles that are not listed in the system (such as a 1989-1994 Nissan Skyline GTR). This should allow customers to input vehicle dimensions (length, width, height, wheelbase, wheel track) in order to match rental trucks and trailers without requiring an inspection within 48 hours.

John R. on

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U-Haul change my drop off location three times. And it up having me drop it off at a location that was closed. Asked me to drive more than 30 miles to drop off my rental. I had to call them four times and spent over an hour and a half trying to sort off my drop off! This is unacceptable!

ashleigh M. on

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LINDSEY W. on

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When I went to rent the lady messed everything up and couldn’t figure it out then she had to FaceTime her manager for help she told her to start over again! It took forever for her to finally get the info into the system correctly then it was over 70 dollars for me to drive one trip in town less then 35 miles! I took a picture when I got into the truck of the gas gage because the paper and gage where marked out differently. Also because the lady told me that the manager had been driving them around the parking lot trying to figure the best place to put the truck! Huge parking area! The lady never told me drop off instructions for if they where closed I had to look it up myself! Then I was charged an additional 20 dollars because the gas gage wasn’t in the right spot however I took a picture when picking up and dropping off and they are the same! The same lady was in the office when I called about why I was being charged she then makes me hold 15 minuets while she calls her manager and then puts both phones on speaker so that the manager could tell me there isn’t anything they can do it’s all uhaul and I needed to call the 1800 number! Worst experience ever! I didn’t want to spend the money on a uhaul and I sure will not ever do it again! Biggest hardship and waste of money!

MARK R. on

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Had to hook it up and unhook it myself. Everything from the winch to the straps hasn’t been maintained in a long time. The main strap that held my car on the trailer was so wore out only half the strap was left. I almost feel as I should of got a partial refund I paid $70 for 3 hours of use of a piece of junk trailer. I told the girl after I unhooked the trailer that she needs to let someone know this trailer needs to be maintainced but my guess is if someone else cane in a few mins after me she’d of rented it to them as is. To be honest I never write these reviews cause I figure nothing will happen anyway but figured I would anyway.

agripino F. on

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SALVATORE G. on

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Linda S. on

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Nothing!! SHERRY WAS VERY PROFESSIONAL AND KNOWLEDGABLE!!! SHE WAS FRIENDLY AND KNOWS HER JOB AND DOES IT VERY WELL!!! I WISH ALL THE UHAUL COMPANIES HAD EMPLOYEES LIKE SHERRY!! GREAT JOB!! THANK YOU VERY MUCH!!

CHARLES K. on

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change trucks to diesel, better fuel mileage. .

bryan M. on

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DONNA P. on

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Jason M. on

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