well lite for our night drop off
Sarah L
Customer Reviews for Semper Fi Vehicle & Self Storage Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer service agent at the location was very helpful
CHRISTOPHER BGreat rental experience with Semper Fi! The young lady who works at the desk is extremely professional and courteous. She made the rental experience extremely fast and efficient. Hook was simple and she had a lighting harness adapter in stock to make sure we would be safe traveling down the road. The facility is clean, modern and easy to get in and out of. First class experience from start to finish!
ROBERT LShay Leigh did a great job with the rental and return
James NAlways a great experience here... use it all the time.
CHRISTOPHER SIt's been 2 weeks and I'm still trying to get them to get the billing corrected
LISA LThe woman who helped us check out was kind and did her best. However, she missed the fact that the lights didn’t work unless the hazard lights were turned on. As a result, we were pulled over for not having functioning lights. When I returned the trailer, the man working there wasn’t very friendly. Unlike other U-Haul locations, this one insisted that I position the trailer exactly where they wanted it. Normally, you drop it off, and they handle the rest. Instead, I had to do his job for him and back it up myself. Apparently, this location doesn’t have a way to move trailers on their own, which seems ridiculous. What’s usually a quick drop-off turned into a long and frustrating process. To make matters worse, the employee didn’t seem to care when I told him about the faulty lights or the fact that we were stopped by an officer because of them. He didn’t seem surprised, which makes me think they already knew the lights didn’t work but chose not to tell anyone. Additionally, when we were picking up the trailer, we witnessed what appeared to be a diverted drug deal in the parking lot. The whole experience was beyond sketchy. I will not be returning to this location, nor will I recommend it to anyone.
JAMES SWhile the site was excellent, it was not the location promised! They DID NOT have the promised vehicle, nor were we notified before arriving at the location. We were compelled to drive 48 miles to this location to secure the truck. The local rep adjusted the rental fee, and we appreciate it. To further complicate the matter, we received a call on December 12 asking why we had not picked up the truck from a location in Bridgton, NC. ??? No one had a record of this site. We have made the trip and dropped the trucks off in WV (excellent customer service). God has blseed us, but Uhaul 's reservation system leaves a lot to be desired.
MICHAEL MGreat experience with the young man who assisted us. Thank you.
CARL SQuick and easy checkout before open hours
JANET DGreat staff! Knowledgeable and very helpful with questions I had. Thanks, Semper Fi!
COLEEN PHope computer system is working better.
BIFF PAbsolute amazing customer service and worked with me during a very difficult situation and went above and beyond!
SANDRA HWaited 2 hours and 15 minutes on the side of interstate 40 for a tire to be replaced after a blowout . Was told it would be a 40 minute to an hour wait .
GEORGE MStarted pouring rain when I drive up . She walked me to truck with an umbrella. Very helpful and friendly. Clean and professional office
HENRY WEase of reservation, friendly and knowledgeable.
COURTNEY JPeople at both Semper Fi locations were wonderful and very helpful.
Catherine RFriendly and helpful staff. Quick and easy pickup and drop off.
KENNETH WEasy to reserve, pick up and return. Quality customer care.
Matthew CGreat customer service!
Ryan TEverything was perfect and went very quick and smooth. Thank you.
Barbara SThings to improve at this location is have more equipment to choose from , i originally reserved a utility type trailer but none was there and had not been in several months. Had to use an enclosed and they only had 1 . Postive things was "Mrs. Shayliegh exhibited exceptional courtesy and went above and beyond to provide assistance. She meticulously ensured that I had everything I needed, demonstrating remarkable dedication. Her contributions are invaluable to the company, and she unquestionably deserves a substantial raise."
Adam HI cannot say enough good things about Shay. He helped me so much and smoothed out all of the wrinkles in my contract. Excellent customer service and great help. Highly recommend Semper Fi Storage.
DAVIDGUNNAR TExcellent customer care, Extremely friendly. The service was top notch! Very happy with everything.
Brandon BOur pick up lady was fabulous and gave us all the details we needed for a safe trip! 10/10
Lakota HShay was kind, helpful and accommodating. Great experience!
Cheryl WI always go to this location, requesting it specifically on my reservations. Shannon is awesome. Will be back soon.
Chris SJeff and the associate that set up the reservation at SEMPER FI storage where exceptional and made it all work easily for me.
Charles GAgent was rude
David MSuper easy checkout.
Mike KThe experience was made amazing with the help of the lady at the counter. She was very helpful and knowledgeable, answered all my questions. She definitely is an asset to your company and hope she gets recognized for the great work she does.
Luis FGreat customer service
Wayne AThere was no check-in walk-around to look for any new damage. Attendant never got up from desk. No printed receipt to acknowledge the vehicle was turned in. I did get an email receipt 30 minutes later but was not comfortable with this process.
Stephen ODrop-off was simple, and the facility looked very clean and well taken care of.
Logan SLocation is very clean. Easy access in large parking lot to hookup trailer. Knowledgeable, professional, and helpful staff.
SCOTT SThe lady working at this place was great. She was very nice and extremely polite.
JAMES CFirst time I have rented a UHAUL trailer that had tires that were not almost flat.
Ashish VWay too expensive for one day use also the gas tank did not have very much gas in it and I overfilled the gas hard to judge how much gas I put in when the gas tank didn't have very much to start with so I over spent probably about 25-30 on gas
Connie CKeep doing what you’re doing! I had a great experience at this location.
Jonathan BThe woman at the counter was great! So helpful!
lucille mQuick and easy drop off.
Robert SI would say, have more equipment spread out over different locations so as the customer will have more places to rent from. Thanks CAA
Michael NJeff at the 172 location is the best!!! Very polite and very accommodating. Would absolutely 💯 recommend!!!!
Michelle L | Overall ExperienceI moved out because my unit was infested with ants. I had my things there for a week and by the time I got everything, it was all crawling with ants. I had no food or attractants in the unit but the ants came anyway. Now I’m stuck killing ants all over place. Not recommending the company to anyone.
Daniel E | Overall ExperienceI would recommend this facility to everyone I know. Very good experience.
Earl D | Overall ExperienceSemper Fi was not only professional, they were truly helpful and amazing to work with. I wouldn’t store things anywhere else.
Erik M | Overall ExperienceReally like it. Very clean
JoAnna M | Overall ExperienceWith the exception of understandable COVID disruptions, Semper Fi has always been easy to work with. Staff were always helpful and the property was safe, clean, and easily accessible.
ROY B | Overall Experience