Customer Reviews for Senders Ace Hardware

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Senders Ace Hardware

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Daniel Q. on

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The truck had been dropped off and key thrown in drop box without staffs knowledge this was reason for equipment not clean. However staff gave me option to wait while cleaned or return in same condition. Staff was awesome as always !!!! Always a great experience with this location

BRUCE P. on

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Michael D. on

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Bill D. on

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Explain what M is on the drive column selector.

Patrick J K. on

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There was a problem with the computer system or the network connection that Subsequently lengthened my contract completion.

David H. on

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After reserving the trailer at another location, I received a call from uhaul stating that the trailer was not available at my requested location. This caused an extra two hours drive on my trip. Unfortunately this is the second time this annoyance has happen causing me to look elsewhere when in need of any trailers. I am unsure why this company would give me the opportunity to reserve a trailer at a location with plenty of time in advance and require me to drive elsewhere to pick it up. I will not recommend Uhaul to any friends or family for their moving needs.

Brett P. on

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I thought the staff was great. Though I didnt need it they did not have any large trucks for rent.

Floyd M. on

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Joseph R. on

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Kishana B. on

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This was a horrible experience and I will never go to that uhaul again. I had to drive 80 miles round trip to get a uhaul somewhere else because I was reassigned to another location without my knowledge and that is not right. I am very disappointed

Daniel Q. on

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Great experience as always !!!

Patricia M. on

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Michael B. on

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Service was excellent.

steve W. on

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The people and place I rented from were superb. The complaint that I have is your on line reservation process that really needs correcting. When I went to the field of rental times, the latest it said that I could return the trailer was 415pm yet the store is open until 7pm and will readily take the trailer back until 530pm. An extra hour is a big deal! You should correct the times that the store is open or have people simply go to Senders so not to be confused with this. Again, Senders is a great place with great people representing U Haul!!!

MARIO V. on

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Is it the sole responsibility for the customer to clean the vehicle after each use. If so there should be a person when checking back in to at least recheck and clean the windows regardless of the amount of grime

Howard P. on

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get the vehicle and trailer I requested a week prior to my local uhaul center so I won't have to drive 40 miles to pick it up and then drive another 40 miles back to start loading. thanks for a miserable experience.

Anthony S. on

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Rolland B. on

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nothing bad to say. all good here

Thomas B. on

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Always have great availability!

mary V. on

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Jody J. on

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David A. on

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Ask for neccessary information on web site, don't put it as optional. On line check in didn't save any time.

Stephen R. on

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Nothing needed improvement

Michael Z. on

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joann S. on

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William W. on

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loan N. on

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none. had an excellent customer service by Michael. thank you.

H. M. on

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David A. on

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Truck rented at 3/4 gas, returned slightly below 3/4, was charged for gas being at 5/8 instead of something closer to the 3/4; was charged 20+ dollars instead of the 5.25 gallon I anticipated.

lisa G. on

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MICHAEL M. on

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lisa G. on

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July 1st thru July 19 had u haul the whole time. This was the best rental for my family ever from the people in Valley Springs, California location. Thank you all.

HANK M. on

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lisa G. on

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Jack F. on

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Not your typical u haul service facilities. Drop off was not well indicated from the street.

carmel I. on

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Friendly, fast efficient and best of al human. We are used to be treated by machines - this location has humans that care !!!

Jonathan H. on

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awesome ??

Frank S. on

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Beth H. on

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Senders is awesome. They go above an beyond and so I have nothing negative to say.

Katie P. on

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RICKY M. on

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James T. on

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SCOTT F. on

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Melissa W. on

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They would not hook up our car to the tow dolly. All of the other locations we have ever used either did it for us or we had the option to pay to have it done. My husband has a bad back and he was in a lot of pain after trying to figure out how to do it. They also forgot our blankets and we had to ask for them. If it wasn’t for spending an hour hooking up our own car then we would have drove off without them. Did we mention we had to drive 2 hours round trip out of our way a day early to pick up the truck since there were no other locations with a truck available and we were not compensated for the extra gas we had to pay for a huge expensive truck. I hate U-Haul!!!!

ken G. on

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DONNA W. on

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LESTER W. on

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Steering had a lot of play and difficult to control. AC was very loud and annoying.

Derek H. on

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Stephanie S. on

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Jeffery A. on

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HANK M. on

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Excellent service.

emran K. on

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Tina K. on

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David L. on

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mike C. on

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TONY S. on

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Brian M. on

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They need better internet services. The employees have to use their own personal data phones to make U-Haul arrangements.

Robert S. on

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We dropped off the truck in the very early morning, so no staff was there. The location was just fine and the truck was returned.

darren H. on

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TROY V. on

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Frank C. on

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Very easy to rent

gordon B. on

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christie B. on

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Was a great experience and very helpful!

Samuel L. on

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Uleaf M. on

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Lisa Marie A. on

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I waited at counter for 20 minutes and the store called 4 times. Nobody came to sssist me and I had an Uber waiting on me snd had to be at work. So, I finally did self checkout. A woman followed me amd took the keys. Later, I looked at my phone and saw that Uhaul took $169 out of my account. The day before Manteca charged me $175 but told me $151. I figured the charge was deposit. After Ace Uhaul charged me I immediately called because that was all the money to my name to feed my kids. We have been living in a hotel for 2 months before that day and I spent all had on our new apartment. Ace customer service rep was horrid. He told me he didn't know why I was charged again but that I went 90 something miles over. I told him I did not there was impossible because Manteca is only 40 something miles away from Valley Springs. We went back and forth I kept telling him I've been charged twice gave him the dates and the receipt number. After a good time on the phone, he said I went over and I said what how much is the overcharge he said $34. I said why Libras charge 175 yesterday and you guys just charged me 169 so it seems y'all owe me some money. He would not listen I showed my friends the charges on my phone. None of it made sense. I heard him talk to a manager who gave him no advice at all. Finally he gave me the traffic phone number too which I cannot get ahold of anyone. My kids and I had Top Ramen get again for dinner. I need my money back I'm very unsatisfied with the way I was treated at Ace Hardware and I will never ever go there again or will I recommend. I'm a school teacher that fell in hard times. I did not deserve the treatment I got a taste I did not deserve Uhaul taking my money not once but twice. I want my money back because both places told me they charge $20 less than what they really did charge and I have two witnesses in the car listening well I was speaking with the customer service rep who insisted I was only charged but yet my account was charged $20 over what each Uhaul location verbally told me. Please get back to me and give me my money back I argued that you guys can take money and immediately and he said he had no way of returning my money.

eunyce O. on

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christopher C. on

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THOMAS G. on

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A sign saying u haul rentals

RON H. on

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kirk S. on

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Always willing to got out for their way to help

David T. on

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ACE did there best trying to utilize the UHaul registration system. Unfortunately due to issues at UHaul, I was delayed 2 hours why they tried to resolve Uhaul issues. I rent trailers at this location quite often. Please fix your computer issues.

Jennifer K. on

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Lori M. on

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I made a reservation to pick up in Jackson, was called and told the closes truck available would be in valley springs. After making arrangements for helpers and coordinating times with my brother who flew in from Texas to clear out my mother's apartment, that passed away last week. When we arrived at 9:00am as instructed we were told the truck was not there and the person who was returning it was kind enough to hurry up and bring it back because he had reserved it for 2 days and Uhaul screwed up the reservation. Very disorganized.

Philip C. on

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The person who rented the truck to me was a complete mess as was the truck, or was littered with food wrappers and hay in the back when we c picked it up. He also couldn't find the keys for, sent me to the wrong area to pick the truck up, then left me there for fifteen minutes while he helped other customers instead of finishing my transaction. He did not do a pre rental damage inspection before I left and seemed as though he was more concerned about helping other people then he was helping me, even though we had begun our transaction before the other people he was helping. I won't be renting from this business again.

HANK M. on

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CARMEL I. on

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Clean, quick, courteous

Pat M. on

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Senders needed to have more staff available to assist customers in a timely manner. Their internet needs improvement too for faster service

Stephanie P. on

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jack W. on

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JACK M. on

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improve computer wait time, it took a long time to do the paper work even though my info was already in the system

Linda C. on

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The places that I picked up and returned were great, but the company itself sucks

Lennie D. on

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Kenneth H. on

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Grego M. on

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cathy O. on

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The renting of the trucks was easy. The returning the trucks was a pain. I rented 3 trucks. One truck I returned 2 days early and they wanted to charge me an extra day. The second truck I returned 1 day early and they wanted to charge me an extra day. The third truck I paid for an extra day returned on time and they still wanted to charge me an extra day. This was not the fault of the return place it was the fault of uhaul. Not sure I will use them again. A simple drop off turned into an hour or more of my time them trying to figure out why they were wanting charge me extra days??

DONNA J. on

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I called this location to reserve a pickup truck for 2 days. When I picked it up, I was only able to use for 24 hours, it had been double reserved, so I only got 1/2 of my work done. Disappointed the staff told me 1 thing & then when I get there, a different story.

Gregorio M. on

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Was supposed to pick up uhual at 9 a.m. And ended standing in line until 10:45 due to internet connection, couldn't print paper work.Truck was not clean and smelled like kaka (wet manure) from all the plants that were stored in it previously. There was wet soil all over the walls and soil and broken glass down the ramp. I was late for deliveries at my new home because of the time and it made me go with out fridge and washer/dryer for four days. Usually uhaul is great for me,but this time was terrible! My wife wants a refund because our sofas stink like manure! Soes that sound like a good experience to you?

JOHN K. on

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The brakes need to be inspected. Very spongy brakes. Would not be able to stop in an emergency situation. I can’t empathize enough how bad the brakes are. Service person checking me out was awesome and very helpful.

dan T. on

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Cindy A. on

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Rick was gracious & helpful so easy to communicate with. The location could use s few directional signs for drop offs. Newbies to the area can use the help.

Evelyn L. on

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We had 20hrs notice that our pickup location would be 30+ miles from the requested location. after driving 500 miles that day the additional distance was a surprise! Add 60 miles total to our trip. But the personnel at the local were wonderful even though it was the young mans first time signing our a trailer on his own.

Jason K. on

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After my terrible experience with your company, the ACE Hardware employees were as helpful as possible in this situation... they gave me a useless 1 800 number to call and complain. Thanks...?

Kenneth V. on

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DENNIS P. on

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christopher C. on

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Daniel C. on

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Hayes W. on

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I initially ordered the truck at a site over a thirty minute drive away which was confirmed via email. It was not until two days prior to pickup the location was changed adding over an hour of driving. My trip was several hundred miles and the truck only had a 1/2 tank of gas and clearly hadn’t been washed after it was last turned in. I will not be using U-Haul for future needs

RONNIE R. on

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Jeff Z. on

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