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Austin H
Customer Reviews for Senders Market Ace Hardware LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The issue every time I get a long distance one way rental, they move the pickup location from where I originally selected. This one was over an hour out of my way each direction, which was very inconvenient.
SEAN GThe only reason for the low score is that there wasn't anyone around to receive yhe trailer and secure it! I called the day before to verify that someone would be there! It was Easter Sunday so I would have understood if I was told otherwise!
IGNACIO AWaiting at desk for untrained help to figure out what they are doing. Problems even returning the trailer.
Thomas RFast friendly service. Completely satisfied with the staff.
CARMEL II reserved a auto transport to move my 2009 GMC truck at uhauls reservation line. The took 2 hours to get the paperwork done between Senders and Uhaul I hot the wrong equipment and over $550 in towing charges because they can't rentout the right equipment. Don't trust either
LAWRENCE BNot a thing. Everything went quite smoothly. I would like to say that the young man who help me with the initial paperwork and hooking up the trailer to my truck was professional, knowledgeable and engaging when I had questions to ask him. Cudos to him and the entire rental process!
Steve WCuster Service is top shelf, quick and easy
Jason NSenders was excellent. The young gentleman that helped me deserves a raise. Very courteous and helpful with exceptional attitude.
JOHN HStore personal are very friendly and helpful
DAVID POnboard and floorboard had dried mud and smelled bad.
MITCHELL RTrailer was really dirty and I returned as rented. Have pictures. Slow checking in.
THOMAS RStaff was very helpful and made it a quick transaction. Just wish they had more inventory so I could use this location more often.
JAMES MEveryone was fabulous, love this location and truck was great!!
CAROLYN THave rented several times from this location. Always professional.
BRUCE GThis was by far the easiest return process ever!! All the employees As well as customers. The employees were very attentive and professional was in and out in a matter of minutes the entire experience was so incredibly pleasant!
FRED MDon’t wait until last minute to inform the customer you don’t have the correct trailer you said you had!!
MICHAEL POriginally supposed to pick up truck at another location after making reservation over week ahead but had to drive out of the way to get truck after being stressed from getting 2 calls about truck not being available or not the right truck. These locations need to keep better inventory and not make promises they cannot keep. Overall after getting truck it went smoothly. But still not happy about extra mileage I had to rack up due to ignorance
Nicholas CNot a whole lot, service was excellent and trouble free.
DONALD SRed Flag: if someone could contact me at the earliest convenience, there’s a couple of issues… When I picked up said truck from ace hardware the gas gauge read less than 1/4 tank and I have pics to show. Had to put in 60 dollars right up front at the station across the street. When I brought back there was over 3/4 tank. Someone owes me a refund
TIMOTHY CSenders Ace , best hardware store in the county.... uhaul and alot of great services
EMMET RHitch and tailgate need repair.
CHARLES BWe dropped the key at the drop box - no one was there
Layali TOnly issue was we were told we would be refunded if we did not use our truck for the full 4 days we had it for 34 hours and paid over 4200.00 extreme even if it was an out of state move...
shallamar MEasy peasy
Morgan TExcellent customer service.
Timothy JRyan was extremely courteous, knowledgeable and professional.
David LRyan was extremely helpful and courteous.
David LA lady called me the night before to drop off the truck in Lodi instead of my requested valley springs location.she offered to pay for the gas. I picked valley springs as I did not have transportation get to my home from anywhere else. I informed the U-Haul lady of this and then she changed my valley springs to San Andreas? Then hung up? So I went ahead and talked to a rep by phone and had her change it back to valley springs. This lady who tried to screw me needs get evaluated!
Gary HOriginally I was going to take the trailer to the San Andreas location but they have a locked gate so I couldn’t drop it off there. I called senders in valley springs and they told me to bring it down there. I called U-haul and got the ok then went and dropped it off. They were fast and friendly.
James HClose to my location and easy to return. Have used this location for a long time.
gene cREPLACE ALL TIRES! Had another truck been available ANYwhere in my home area, I would've declined this one. I felt fortunate for dry weather; otherwise, even moderate rainfall accumulation might've caused handling issues at freeway speeds. New rubber seems like inexpensive "insurance" compared to a crash.
Dave WThe staff at Senders was very helpful.
CLIFFORD ANo complaints! Great customer service!
Rosa ISerivice was great at pickup location far better then Bay Area service
Gary HCheck in/out process could be easier and mostly done on phone prior to arrival. At least you could save my info from prior rental and speed up things.
THOMAS Rneeds brake R&R
Danielle EWindshield wiper blade came off in the torrential downpour we had to remove the blade and flip the arm up to keep it from scratching the windshield. It was a very long drive home with only one wiper. The clerk only said that’s terrible. No compensation was given for having to drive in a unsafe vehicle
Steve RThe only consistent down-side to this, particular, location is that the U-Haul computer interface is always very time consuming. Other than that, the staff and equipment are Always of the same High Standards that we have come to expect from U-Haul . .
walter PAll was good
Steven GAt this location everyone is very very friendly helpful and my family and I have always had a awesome experience here . I do wish you guys would have a pick up truck in Angels Camp California. It's a really good location to have that kind of availability
Deanna HGetting a U-Haul from you guys was the best experience I’ve had. This has been a super stressful move and you guys made it a little bit easier. Your staff is super friendly and helpful. Thank you thank you thank you
Heidi zEquipment was great. A little slow checking in and out. Had to look for and call a person each time to man the desk.
charles nService was great, and I highly recommend this location.
ernest SVery unorganized Slow and not very knowledgeable
Harold SNothing needed .. experience was excellent
manuel aDylan, thank you for your help and assistance today. You went the extra mile.
Alonso GIf u don't have a driver's license
Dustin WOther than not being able to check in using the U-Haul app, my experience could not have been improved. Personnel were courteous, helpful and accommodating; the truck was pristine.
Sheila GCustomer service is very good.
Gary HRandall gave me awesome service!!!!!!!
ANDREW BSenders Market in Valley Springs is an exceptional store. I love going there and the folks are wonderful. I was a CS Manager for nearly 40 years and I can tell you they have the best dedicated group of individuals working for them!! My only issue is with the antiquated uhaul system. You really should invest in a more up to dates bd efficient program and a new pin pad that you can actually put a card in. Your website says “send message update directly to store” and you click on it thinking your sending a message to the store and in fact they don’t even get it!! So annoying and it’s always a long process to pick up and return because if your system. Do your customers and senders market a favor and update the computer system! Lord knows I’ve paid hundred and hundreds of dollars in renting trucks from you from there in the last 70 or so days!!! Thanks!!
Marianne AEverytime I rent from senders ace hardware in valley springs all the employees are fantastic!! I am absolutely impressed with this location 😄
Deanna HSender's was the location I initially wanted. The people were fabulous and after the numerous mixup by U-Haul and the various movers, on both ends, their excellent assistance helped immeasurably.
Susan HI was charged for multiple days when I only used it for the day. I contacted U-haul via their website days ago being told my case was moved to management with no response since. I emailed their customer support with no response. I have a pdf contract stating I was only renting for one day and where I was dropping it off, I took pictures with time stamped photos that I emailed with you guessed it, no response. If I don’t get an answer soon I’ll be forced to dispute the charge which is a huge pain.
Jacob G