Rental location was fine. As for the overall experience, you can do better than Uhaul. The company switched my pickup location multiple times, and ultimately gave me a different vehicle than I requested. I wasn’t charged extra, but the dimensional difference in the truck I rented vs. the one I received meant I couldn’t fit into the parking lot to unload and had to park down the block. The truck also came with 5/8 of a tank of gas, which makes guessing how many gallons you need to return at the same mark difficult. I do not recommend Uhaul.
Jonathan R
Customer Reviews for Sentry Mini Storage Johns Prairie
24/7 Rentals
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U-Haul Truck Share 24/7© Location
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It took around 45 minutes to retrieve the truck bc the gate code to the storage facility didn't work. There are too many steps via the app and the photos and the lockbox, etc etc. I would choose another company next time and hope they have people and a counter to work from.
Raquel T