Customer Reviews for Sentry Self Storage
(U-Haul Neighborhood Dealer)

1,190 reviews

12375 W Sample Rd   Coral Springs, FL 33065
(@ Sawgrass Expwy)

(954) 757-5125

Location Hours

  • Mon-Sat: 9 am - 6 pm
  • Sun: 9 am - 2 pm
Special Operating Hours
  • 7/4/2022: Closed

Services at this Location:

Contact Us

(954) 757-5125

12375 W Sample Rd
Coral Springs, FL 33065
(@ Sawgrass Expwy)

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 6 pm
  • Sun: 9 am - 2 pm
Special Operating Hours
  • 7/4/2022: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Bill H. 
Rating:
5.0

Customer did not leave a comment.

Raymond B. 
Rating:
5.0

The entire staff is wonderful especially the manager Nikki Feeley. I have rented there for many years and the facility is always clean and well maintained. The convenience of the unit being right off the sawgrass expressway made this an ideal location.

STEVE S.  |  Overall Experience 
Rating:
5.0

Everything was wonderful, nothing to complain about.

Barbara G. 
Rating:
5.0

Thanks 🙏 for the service

Irma D. 
Rating:
5.0

nothing! everything was perfect 😉

ALEXANDR C. 
Rating:
5.0

All was great your customers service was excellent thanks

Gary M. 
Rating:
5.0

Customer did not leave a comment.

john B. 
Rating:
5.0

Customer did not leave a comment.

RenatoB R. 
Rating:
5.0

Customer did not leave a comment.

Diana F. 
Rating:
5.0

Great service and rates!

Shante M. 
Rating:
5.0

Easy clear and fast

Jeffrey B. 
Rating:
4.0

Better parking to accommodate renters, so they don't have to select an Uber or have someone drop you off because of lack of parking.

Lyrance W. 
Rating:
5.0

Amazing team

CARLOS H. 
Rating:
5.0

Wonderful people working behind the counter! Extremely helpful.

John L. 
Rating:
5.0

Corporate uhaul should advise customers when using this location they cant leave their vehicle while using the truck for even a few hours. I came with a walker alone and they were very considerate but I was stunned by this as I had no way to be compliant and get the rental for a few hours. It was stressful but the staff was very nice and helped me ensure I could pickup as arranged. The corporate rep was nicevas well I just think they did not have access to that to tell customers but it is critical. Great experience overall

Theresa P. 
Rating:
5.0

Super helpful, friendly staff and easy to reserve online. Definitely would use again. Decent pricing as well. Made the move so much easier. Get the bigger truck to be safe. I didn't want to make several trips. Best decision ever. Also, I hired two helpers when I reserved the truck online. Great pricing there as well. They arrived on time to help unload. Again, best decision! Highly recommend.

CANDACE W. 
Rating:
5.0

The manager has been wonderful from beginning to end. Communication, customer service, patience, problem solving, fast, convenience and every other positive description words.

Jennifer P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steven E. 
Rating:
5.0

Customer did not leave a comment.

Jennifer B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gilbert E. 
Rating:
5.0

Very good job

Vincent P. 
Rating:
5.0

The experience was great, staff well mannered, informative. I would use them again in the future

Priscilla W. 
Rating:
5.0

Customer did not leave a comment.

Nicholas M. 
Rating:
5.0

Everything was perfect! Great customer service. The front desk girl was super nice.

Arely M. 
Rating:
5.0

Customer did not leave a comment.

Sari S. 
Rating:
5.0

Customer did not leave a comment.

Jorge V. 
Rating:
5.0

Easy Process, great experiance.

Istvan U. 
Rating:
5.0

Customer did not leave a comment.

DEAN R. 
Rating:
5.0

N/A

Ninotchka D. 
Rating:
5.0

Customer did not leave a comment.

Pierre L. 
Rating:
1.0

I was very disappointed in the communication I had with the staff at the rental place. They never mentioned that the mileage rate for Saturday was $1.19 a mile not .99 cents. I reserved the truck earlier in the week for Saturday and I was told at the time it was .99 cents a mile it was never mentioned to me that it is more money on Saturday. I would of expected to be told at that time of me reserving a truck for Saturday of the price difference. When I complained about the difference in price I was told the prices are set in the computer by U-Haul and they could not do a thing about it and that I signed the contract with them so I have no recourse. In closing, the communication I had with the staff at the rental place was very unsatisfactory.

Deborah S. 
Rating:
5.0

I was there for 3 years, and Nicki in the office went above and beyond to help me for all 3 years that I was there. She does a phenomenal job, and her kindness is MUCH APPRECIATED.

BETH B.  |  Overall Experience 
Rating:
5.0

Always a good experience when I use your ce ter. Everyone is so pleasant and know what they are doing . I will always use your center for all of my storage or rentals. Thank you for great service 😀

KAREN J. 
Rating:
5.0

Customer did not leave a comment.

ANGEL C. 
Rating:
5.0

Customer did not leave a comment.

Jaime L.  |  Overall Experience 
Rating:
5.0

It was great and I wouldn't have to say I have to get another one next time

ALEJANDRO P. 
Rating:
5.0

Nothing. Service was impeccable.

JOSHUA W. 
Rating:
5.0

Customer did not leave a comment.

PABLO D. 
Rating:
5.0

Customer did not leave a comment.

Jessica G. 
Rating:
5.0

Everything was quick and painless! Excellent overall service!

CHRISTINA S. 
Rating:
1.0

Returned truck with tank full but still was charged extra. At the gas station, filling gas until pump stopped, then topped off just to be sure, and yet, rental location charged me extra. Are revenues so bad that they need to resource to such tactic? Very disappointed. I hope the $9 extra charge makes a difference for them.

CARLOS S. 
Rating:
5.0

Amazing customer service and care!

DAVID R. 
Rating:
5.0

Customer did not leave a comment.

Claudette F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Craig L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JEFFERY F. 
Rating:
5.0

Everyone is helpful and very polite.

KENNETH D. 
Rating:
5.0

The parking situation is a little weird. You have to leave your car out on the swale. Overall great experience- Amber at the front desk was really good.

JASON B. 
Rating:
5.0

The truck was clean but the windows could have used a little attention.

CALVIN B. 
Rating:
4.0

Customer did not leave a comment.

Chevaughn H. 
Rating:
5.0

Customer did not leave a comment.

Frank C. 
Rating:
5.0

Have frech coffee in the truck if pick up is early morning. Lol. Thank you everthing was great and Nicky from your office was amazing

YORAM A. 
Rating:
5.0

Awesome costumer service!!

CARLOS H. 
Rating:
5.0

You are amazing!!

CARLOS H. 
Rating:
5.0

Customer did not leave a comment.

CARLTON K.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ludger C. 
Rating:
5.0

Super friendly stuff

CARLOS V. 
Rating:
5.0

Truck broke down. Starter went bad. Called for Roadside Assistance and they never showed up and then on top of it company REFUSES to credit back the charges for a truck I could not even drive BECAUSE IT BROKE DOWN !

Neal G. 
Rating:
5.0

After several years dealing with this facility I am very satisfied with the professional staff who did their very best to assist with every step of service from start to departure. Very Highly recommended.

PAUL K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JEFFREY B. 
Rating:
4.0

N/a

MARIE R. 
Rating:
5.0

Np

ALEJANDRO P. 
Rating:
5.0

Just creat real love customer service! Awesome and easy! Thank you

CATHERINE B. 
Rating:
5.0

Customer did not leave a comment.

ALEJANDRO P. 
Rating:
4.0

Customer did not leave a comment.

CLEON B. 
Rating:
5.0

Customer did not leave a comment.

STEINSBURG A. 
Rating:
5.0

Great customer service!

Charlene N. 
Rating:
5.0

Extremely friendly staff. Pleasure renting from this location

Timothy B. 
Rating:
5.0

Excellent customer service

Juan C. 
Rating:
5.0

Customer did not leave a comment.

ROBERT L.  |  Overall Experience 
Rating:
5.0

100% recommended. We had a great experience with Sentry Self Storage, the staff always nice and efficient and the unit, hallways, elevators and everything always clean. I would definitely pick you guys again for future needs of storage.

Maria O.  |  Overall Experience 
Rating:
5.0

None.

JOHN A. 
Rating:
5.0

Thanks

Javier S.  |  Overall Experience 
Rating:
5.0

Having to enter code to go DOWN elevator seems unnecessary. You need code to get into facility and up elevator. That should be enough. Doors also don't stay open enough.

Kristina O.  |  Overall Experience 
Rating:
5.0

Smooth and easy easy. Highly recommended

FERNANDO M. 
Rating:
5.0

The agent who helped me was very professional and courteous, an asset to your branch

PAUL L. 
Rating:
5.0

Jackie was very helpful and accommodating.

Ralph I. 
Rating:
5.0

Customer did not leave a comment.

MARTIN C. 
Rating:
5.0

All was great!

ERIC T. 
Rating:
3.0

I am not happy with the billing service. They bill me for equipment I didn't use or touch. The only equipment I used was the furniture dolly. It was supposed to return the truck at 6pm and I returned it at 1:30pm. I now have around $22 more charges on my bill that I'm asking for a refund.

KATIA B. 
Rating:
5.0

Only issue was Uhaul changed my pickup location luckily the reps at the original location that i made my reservation at took care of me

ALLAN H. 
Rating:
5.0

Customer did not leave a comment.

YOLANDE M. 
Rating:
5.0

Customer did not leave a comment.

Steven C. 
Rating:
5.0

Customer did not leave a comment.

GEORGE H. 
Rating:
5.0

It was a great experience- Young lady Tessa was excellent and highly professional Best Regards Jas

Jasvinderbir S. 
Rating:
4.0

Chloe was very professional and pleasant to work with! She is an asset to the U-HAUL organization.

ARTHUR C. 
Rating:
5.0

Thank you so much for the care and kindness shown by the manager, Nikki! She went above and beyond for us to make our experience there a smooth one! She’s a doll and we will miss her so much! Thank you again…. The Vick family ☺️

Jackie V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER B. 
Rating:
5.0

Customer did not leave a comment.

BRIAN L. 
Rating:
5.0

Very professional ladies and very helpful, keep the good work.

Joel L.  |  Overall Experience 
Rating:
5.0

I did mobile pickup and drop off and all went very smoothly!! Quick and painless, they were also able to switch out my original appliance dolly request for a utility one 2 hours before pickup!

David A. 
Rating:
5.0

Great service always. Friendly accessible and clean.

MARK G.  |  Overall Experience 
Rating:
5.0

Very good team, no wait time, vehicle ready, clean and with full tank 2 minutes away from our office Thank you for the customer service, we will be back shortly

CLAUDE M. 
Rating:
5.0

Great people

Michael S. 
Rating:
5.0

Chloe was amazing, knowledgeable, professional and very friendly!!!

Faith M. 
Rating:
5.0

Best customer service ever!

Danica F. 
Rating:
5.0

Customer did not leave a comment.

Ana N. 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
5.0

Customer did not leave a comment.

Mark B. 
Rating:
5.0

everything was excellent! thank you!

Tereza O. 
Rating:
5.0

Only location I use; great service every time!

Jason U. 
Rating:
5.0

Great customer service, Cloeh was extremely helpful, she didn't mind stepping outside in the rain to show me the truck during the rental, she I was just dedicated to her job and to help me. Outstanding service.

ANDRES M. 
Rating:
5.0

Customer did not leave a comment.

NANCY G. 
Rating:
5.0

Staff was friendly and extremely helpful!

Jennifer W. 
Rating:
5.0

Customer did not leave a comment.

ANNECA T. 
Rating:
5.0

You're service is impeccable

JUAN S. 
Rating:
5.0

Customer did not leave a comment.

MIGUEL T. 
Rating:
5.0

Sentry Self Strorage U-Haul is Awesome! Great Staff.. very helpfull

Ivan B. 
Rating:
4.0

Customer did not leave a comment.

Stephen I. 
Rating:
5.0

Customer did not leave a comment.

Steven B. 
Rating:
5.0

Everyone at Sentry was so kind and professional--a joy to work with!

Julienne W. 
Rating:
3.0

The truck we rented leaked water all over our belongings when it started raining outside. The leak was not discovered for at least an hour during until no longer in transit and the rear doors was opened. The forward most part of the 17 ft truck leaked in both tops corners and in another area on driver's side about 4 ft from the front of the inside of the storage area. All of our clothing stored in boxes was wet from roof leaking and had to be washed and several items sent to our dry cleaner, we lost a few boxes with personal paper files that were located directly below the leak and had to have a goose down comforter dry cleaned as it was completely soaked and we awaiting to see if ruined. We cut our move short, and had to return the truck sooner than was planned by 16 hours since the weather continued on and off raining, the truck was more of a liability than use. We called the location and the employee on site told us they could not help directly and provided a phone number to make a claim through REP WEST. After multiple attempts over the course of the day, we finally got through to a representative. The representative at REP WEST told us to make the claim online or if we tried to do over phone directly there would be a 2 week or more delay in response. We fo7nd this to be highly unprofessional and a tactic to further aggravate the situation. What ever happened to customer service? As a licensed Florida Real Estate Broker, I can assure you my clients will hear about our experience and steered towards other means of moving logistics.

GUY D. 
Rating:
5.0

You folks have been like family to us for the past 18 years. Sentry 05 will always be like a "second home" to me. Will miss you all...but will always be in touch. Pete & Anita Swanson

PETE S.  |  Overall Experience 
Rating:
5.0

Nikki was and always has been very kind, and helpful. She always went out of her way to assist me with any questions, etc., that I had. Thank you, Nikki, for all that you do. Sheryll Lubitz

SHERYLL L.  |  Overall Experience 
Rating:
5.0

Quick and professional service.

Basilio F. 
Rating:
5.0

Service was OUTSTANDING! NIKKI IS EXCEPTUONAL!!

CARLOS R. 
Rating:
4.0

Ensure that vehicles do not need maintenance before next use. Vehicle used needed a wheel alignment. Extra caution was needed when driving.

Eric O. 
Rating:
5.0

A tenant left items in the hallway near our units.. making it difficult to work around

SALVATORE C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Customer did not leave a comment.

Bryan U.  |  Overall Experience 
Rating:
5.0

Great place. The staff in the office is very knowledgeable and friendly. Got me in the storage the same day and never had any problems. There were no hidden fees and they did not sell me anything I did not need. I've rented from other storage places when I moved a year ago and there were always hidden fees. Great local storage unit in the area. There was always platform carts available to move your furniture, even though several people were moving in and out on the day I got my storage unit.

Katherine E.  |  Overall Experience 
Rating:
5.0

Nicky is the best, thank you

Alexander L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elfy Z.  |  Overall Experience 
Rating:
5.0

Great Staff, super clean facility, always willing and able to help us during our moving/ access. Greatly appreciate the year of helping our business grow.

Fausto A.  |  Overall Experience 
Rating:
5.0

very clean and office staff AMAZING

Debbie B.  |  Overall Experience 
Rating:
5.0

Every one of the staff was amazing during the years we have been here, and customer service makes all the difference to me. I will look forward to using this location when we have needs in the Coral Springs area again in the future.

Robert B.  |  Overall Experience 
Rating:
5.0

The last rent increase was very significant.

Green Sun P.  |  Overall Experience 
Rating:
5.0

Professional, and facility clean and met my needs

Wanda F.  |  Overall Experience 
Rating:
5.0

Nikki was great to work with. I had a great experience with the facility and team

Scott W.  |  Overall Experience 
Rating:
5.0

The only thing I didn’t like was how we had curfew on when we could have access to our storage unit. I wish it were 24 hours access. But other than that, the BEST, cleanest, professional, and secure storage facility I’ve ever used. Thank you sentry of Coral Springs FL!!! ❤️

Vanessa P.  |  Overall Experience 
Rating:
5.0

Amazing experience.

Miguel C.  |  Overall Experience 
Rating:
5.0

The facility and staff were great. I will definitely recommend this facility.

David K.  |  Overall Experience 
Rating:
5.0

I rented a space for approximately two years. This facility is very clean, well lit, and the security is excellent. I always felt safe. All of the employees I ever had any interactions with were always polite, helpful and well informed. I certainly, without any hesitation, highly recommend.

DEBBIE E.  |  Overall Experience 
Rating:
5.0

Very professional operation and staff was very accommodating I Was very pleased with this rental

Ronald K.  |  Overall Experience 
Rating:
5.0

The staff was very helpful and accommodating throughout my stay. Thanks you!!

Brenda G.  |  Overall Experience 
Rating:
5.0

Very easygoing environment, staff was friendly and helpful. Would definitely recommend.

VINCE M.  |  Overall Experience 
Rating:
5.0

The storage facility is excellent! The staff are friendly and helpful, and the grounds are carefully monitored with security cameras and pin-coded gates (entering and exiting). I am very satisfied!

Loyana W.  |  Reservation 
Rating:
3.0

Employees seemed a little confused and it took way too long to complete paperwork. Also much more expensive than Public Storage.

AIMEE D.  |  Reservation 
Rating:
5.0

The staff was very pleasant!

Nakisha M.  |  Reservation 
Rating:
3.0

Unable to rate as I did not utilize storage facility

Susan S.  |  Reservation 
Rating:
5.0

Customer service was very attentive ,friendly and helpful

Evelyn W.  |  Reservation 
Rating:
5.0

Great service, great location, and great security.

Mohammed I.  |  Reservation 
Rating:
5.0

The office handled everything with ease. No problems at all.

Penny L.  |  Reservation 
Rating:
5.0

Boat was too big for their lot but they gave me the contact info for one nearby. Very friendly over the phone.

William G.  |  Reservation 
Rating:
5.0

The staff was friendly and helpful as always!

Duane W.  |  Reservation 
Rating:
5.0

This location made moving way easier than any other move I've had before. I highly recommend.

Michael S.  |  Reservation 
Rating:
5.0

Friendly and professional staff made the whole process really easy.

Michael S.  |  Reservation 
Rating:
5.0

It was fast and easy. They made sure I had the right truck size and the right storage space.

Monique V.  |  Reservation 
Rating:
4.0

Thank you

Christopher W.  |  Reservation 
Rating:
5.0

Very nice gentleman at the facility.

PABLO L.  |  First Impressions 
Rating:
5.0

The ladies were helpful, polite and nice. Property is clean and well kept. I was in and out without complaint. Uhaul should advise customers of the $25 admin fee on the website.

Privacy R.  |  First Impressions 
Rating:
3.0

Cancelled do to change in plans.

Privacy R.  |  First Impressions 
Rating:
3.0

unit was wrong size but friendly staff

Privacy R.  |  First Impressions 
Rating:
3.0

The storage facility is 97% occupied and there wasn`t any storage unit available for the amount of items I had, so I had to go to public storage which was fine.

Privacy R.  |  First Impressions 
Rating:
3.0

Evan was helpful in assisting with sign-up. Only wish that they would honor the U Haul promise of 1 free month when returning vehicle.

Privacy R.  |  First Impressions 
Rating:
5.0

Christian was great! Id deal with him again anytime.

Privacy R.  |  First Impressions 
Rating:
5.0

Caitlin was very helpful and allowed me to have multiple options in case all of our belongings didn`t fit. She checked on us multiple times when moving stuff.

Privacy R.  |  First Impressions 
Rating:
5.0

Awesome and friendly staff. Caitlin is amazing. Facility is well maintained, clean and very professional.

Privacy R.  |  First Impressions 
Rating:
3.0

very quick setup

Privacy R.  |  First Impressions 
Rating:
4.0

Easy and Fast

Privacy R.  |  First Impressions 
Rating:
4.0

costumer services was very professional, and it did not take long to get my storage

Privacy R.  |  First Impressions 
Rating:
5.0

Very thorough, quick, easy

Privacy R.  |  First Impressions 
No reviews have been submitted for this location.

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