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CATHY T
Customer Reviews for Sentry Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
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ROOPNARINE IN/A
ROOPNARINE IGreat experience! The staff members were friendly and helpful.
ROBERT PDan was very helpful and knowledgeable on what I needed to move and great to deal with all my expectations were meet.
WILLIE FGreat customer service, nice vehicle and very convenient!
Gordon HIncredibly nice and helpful people at this location!
DOROTHY Rcustomer service A1
Robert MNikki at the front desk was extremely helpful and super nice!
HERMANN SVery friendly and helpful.
JOHNNY FThis amount of help and information they gave us was incredible.
robert GThe people at this location were a pleasure to deal with
RINOR KN/A
ROOPNARINE INot a thing they were great and friendly
JEFFREY AVery friendly people
ROOPNARINE INothing. This location is extremely professional and courteous. !!
Neal GNikki at front desk was a great resource and super helpful
BRIAN LNothing the service was great.
JOHN AN/A
ROOPNARINE IGreat customer service.
TYSON CVery professional
KEVIN SEverything start to finish was totally seamless and efficient.
LEON SGreat job
RICHARD HI have the best location ever. They go Above and beyond for their customers. Everyone Should have a location like mine.
KELLE BJust keep doing exactly what you have been doing in the past.
MICHAEL NThe best
YASMANY SNikki is the best, client centric, professional, and always maintained a sense of urgency to all of our moving needs.
Guillermo MThe app is slow and not very user friendly.
Gary WGreat customer service.
VALESKA BMake sure you have better roadside service … we waited over 90 minutes … check or replace the soring action on rear doors … extremely difficult to shut once opened
RICHARD STo me everything was excellent
GUERINO BI had a great experience. It would be nice if. Coral Springs allowed Uhaul to park trucks outside overnight to enable 24/7 pickup but overall a great experience
LAUREN LI used the app to do a self drop off. I couldn’t get the keys in the drop box because it required a code to open, which I didn’t have. It had no a lot to safely insert the keys. I had to leave them inside the truck’s container, which was risky. Please do better.
DARIO VNo improvements. Thank you.
JENNIFER Swe need an hrly rate may be 4h or something like that
llewellyn cNikkie was amazing and very helpful.
Stanley JIf trucks are not equipped with ramps maybe you could install hydraulic lifts
William AQuick and easy check in and check out
David EGreat service.
Jeffery GThe easiest best service location
Manuel BNot one thing that is a well put together office
louis cThe Front Office team is terrific!!!!
Glenn SExcellent service and maintenance of the products!
OSCAR MNikki received us with warm welcome. She took care of all the return process and also helped with us with a storage unit rental. Very happy to do business with U haul and Self Sentry.
Guillermo MWhile taking the vehicle Uhaul team said tank was full and I drove for 20 miles when filled the gas it came to 6.25 gallons which doesn't make sense. I feel that the tank was not full when I took the vehicle.
Chandan VStaff was excellent, very helpful and quick. No problems at all, it was a pleasure to use from this location.
Adam GNo improvements needed. This location is tops on my radar
Fred MExcellent customer service!!
Lauren LExcellent experience and customer service. Easiest U-Haul rental ever!
Greg JI was never made aware that I would be charged .99 a mile. To my surprise I was charged over $200 just for milage when I received the final invoice. At no point when I was speaking to them did they mention the milage charge even when they asked how many miles I would be driving. I did not even think about it at the time. I have rented many trucks from Uhaul and have never been charged such a high milage rate. I would like an adjustment on the invoice for what I feel is an over charge.
alan HNikki, John and the staff were informative, helpful, and welcoming. Would highly recommend this site for any u-haul needs.
Sara BGreat customer service - very friendly and professional. Easy to pick up and return the rental.
SUZANNE DNo comments.
Philip GJohn was awesome and the staff is always friendly and accommodating.
John ANikki was above and beyond, so friendly and helpful Your trucks are the cleanest I’ve ever seen in renting UHaul trucks. I would highly recommend your location without hesitation
Denise GThe staff was amazing, Nikki was so pleasant and helpful. in all the times I have rental Uhaul trucks from different locations I have to say your trucks are so clean and well maintained! So bonus points for your location, staff and care you show to your customers. If I need to rent again I will definitely come back to your location!
Denise GJohn and everyone at this location are helpful and a joy with whom to rent!
Garrett S