Customer Reviews for Sermersheim Vending LLC
(U-Haul Neighborhood Dealer)

178 reviews

620 Wernsing Rd   Jasper, IN 47546

(812) 827-2995

Location Hours

  • Mon-Tue: 9 am - 4 pm
  • Wed: 9 am - 12 pm
  • Thur-Fri: 9 am - 4 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(812) 827-2995

620 Wernsing Rd
Jasper, IN 47546

Services at this Location:

Location Hours

  • Mon-Tue: 9 am - 4 pm
  • Wed: 9 am - 12 pm
  • Thur-Fri: 9 am - 4 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Well I had a deposit and it went ahead charged me for it. I'm calling them tomorrow to find out why this has happened

Heath W. 
Rating:
3.0

U-haul roof leaked on my items. transmission slipped constantly.

Shauna S. 
Rating:
3.0

The guy working there was a little rude. Also the U-Haul smelled heavily of marijuana.

Keagan F. 
Rating:
4.0

Yall can quit over charging people. We were charged for an extra day and extra miles that wasn't needed. A family missed out on renting the truck because of this. Makes me not want to use uhaul again cause it's ridiculous.

EDWARD H. 
Rating:
5.0

Customer did not leave a comment.

NICK E. 
Rating:
5.0

Customer did not leave a comment.

Patrick O. 
Rating:
4.0

Customer did not leave a comment.

Kenneth C. 
Rating:
5.0

great guy and great facility!

Adam S. 
Rating:
1.0

Your online help gets a negative infinity.

Mark S. 
Rating:
5.0

My experience was great.

Dave C. 
Rating:
1.0

Site was supposed to be open and there was no one there. Had to do everything online. The lot was a sheet of ice and had not even had any attempt to clear off after our ice and snow storm. The cost was more than I expected for two day rental. Fell twice trying to get pictures required when I brought it back .

Lisa Q. 
Rating:
4.0

Customer did not leave a comment.

Barry G. 
Rating:
5.0

Customer did not leave a comment.

kurt V. 
Rating:
3.0

Customer did not leave a comment.

Tim L. 
Rating:
5.0

Customer did not leave a comment.

Dale H. 
Rating:
5.0

If it ain't broke don't fix it do you have perfected your system here doing fine

Vincent N. 
Rating:
3.0

There was no one there to help with unhooking the trailer.

Jacob K. 
Rating:
5.0

Make online application an reservation a bit easier to follow instead of jumping from product to product. Get a better knowledge of who has what When it comes trailor rental.

Jo F. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
4.0

Customer did not leave a comment.

THEODORE N. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
3.0

Customer did not leave a comment.

Stephen Y. 
Rating:
5.0

Make sure all options are available. Needed a furniture dolly. They didn't have one. Otherwise, there were no issues.

Andrew R. 
Rating:
3.0

Customer did not leave a comment.

CHAD C. 
Rating:
4.0

Customer did not leave a comment.

tanya B. 
Rating:
5.0

Customer did not leave a comment.

DIANA C. 
Rating:
3.0

Customer did not leave a comment.

Joan G. 
Rating:
5.0

Customer did not leave a comment.

Woodie E. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM A. 
Rating:
5.0

Customer did not leave a comment.

Robert D. 
Rating:
4.0

The wheel tie down strap on the trailer was cut short by someone, so only 1 tire was able to be held down. Its a good thing I had spare straps. But otherwise, things went well and this location was good to work with.

Matthew M. 
Rating:
3.0

Customer did not leave a comment.

Edward Z. 
Rating:
1.0

The place I rented the truck from is ran by deceptive, scamming, hell bound thieves. $29.95 + 79 cents per mile driving 20 miles somehow comes out to $85+. My estimate was $55+. I guessed the miles to be 15. The extra 5 miles were awful expensive. The $10 for the dolly is a scam. Never ever again! If I see another dime taken from my checking from U-Haul, there WILL NOT be a U-Haul anywhere near my home town. I'll sue U-Haul and the pieces of trash that rented it out.

Steve F. 
Rating:
5.0

Customer did not leave a comment.

Brian E. 
Rating:
5.0

Customer did not leave a comment.

Aaron W. 
Rating:
5.0

Customer did not leave a comment.

Dennis C. 
Rating:
5.0

The owner was extremely helpful and courteous. Was an excellent experience

David C. 
Rating:
4.0

Customer did not leave a comment.

Stephanie R. 
Rating:
5.0

Customer did not leave a comment.

Chad M. 
Rating:
5.0

Customer did not leave a comment.

Bonnie W. 
Rating:
5.0

Outstanding service! Equipment is in excellent condition. Made my moving less stressful. Highly recommend this location.

Ed L. 
Rating:
5.0

Customer did not leave a comment.

Amanda H. 
Rating:
5.0

Customer did not leave a comment.

Brock D. 
Rating:
3.0

Customer did not leave a comment.

WILLIAM Z. 
Rating:
4.0

Having to drive 90 mi to Antonia For the pick up was unexpected and annoying. Also I had been told the drop off location was open until 10 pm but found it closed when I got there at 4:30, but the drop box worked out ok.

Brain S. 
Rating:
4.0

Looked like the cab of the truck had just been ignored when it came to cleaning up.

Warren A. 
Rating:
5.0

Customer did not leave a comment.

Clayton S. 
Rating:
4.0

Customer did not leave a comment.

Warren A. 
Rating:
5.0

Put cruise control in box trucks

JOSE S. 
Rating:
4.0

Customer did not leave a comment.

Charles E. 
Rating:
4.0

Customer did not leave a comment.

Warren A. 
Rating:
5.0

Customer did not leave a comment.

Dan W. 
Rating:
4.0

This is my No. 1 choice on Jasper. Always has plenty of inventory, helpful personnel and location convenient to my residence.

Warren A. 
Rating:
5.0

Had great experience picking up equipment. Staff was very polite, helpful and made sure with all hook up and asked if I had any questions. Very good experience. Thank you.

Dave C. 
Rating:
4.0

Overall good experience, friendly, efficient service.

tom S. 
Rating:
4.0

When you sign says that you are open until 4pm you should be open until 4pm!

Joseph Z. 
Rating:
5.0

Customer did not leave a comment.

Philip G. 
Rating:
5.0

Employee was very pleasant and ready to assist in any way needed.

MARYANNE S. 
Rating:
1.0

Absolutely no ability to contact this crowded hut.

Scott S. 
Rating:
5.0

Customer did not leave a comment.

Clyde S. 
Rating:
5.0

Customer did not leave a comment.

Andrew M. 
Rating:
5.0

Customer did not leave a comment.

CHASE U. 
Rating:
3.0

Very friendly staff. This was an in town rental and it went very smoothly. I did not realize that Safemove coverage was required since I paid with a bank card so be aware that you will be charged for insurance.

Timothy A. 
Rating:
4.0

Customer did not leave a comment.

Michelle H. 
Rating:
5.0

Customer did not leave a comment.

Ricardo E. 
Rating:
3.0

I was charged for fuel ez pay when I returned it with more gas then when I picked up the van. I called the facility left a voice mail and never got a return call.

Jonathan M. 
Rating:
5.0

Customer did not leave a comment.

Mark N. 
Rating:
5.0

Customer did not leave a comment.

Robert G. 
Rating:
5.0

Phone hold times are way too long.

Anthony H. 
Rating:
2.0

I reserved a appliances dolly and the location didn't have it.

Ricardo E. 
Rating:
4.0

U-haul service location friendly and efficient. A Suggestion, since customers may return van after dark, the car park area could use another LED or flood light . Thanks

John C. 
Rating:
5.0

Customer did not leave a comment.

Wally M. 
Rating:
4.0

Customer did not leave a comment.

Phillip P. 
Rating:
4.0

Customer did not leave a comment.

Ricardo E. 
Rating:
2.0

It reeked of cigarette smoke. Dusty, paperwork/bills and such scattered and readable in the open. The 17' truck we rented had several mechanical issues which made the moving experience miserable , and the rate per mile was quoted as .79 and we were billed at .99 per mile. We have called about this with no return calls. Very unhappy over all.

Donna T. 
Rating:
5.0

Customer did not leave a comment.

michael D. 
Rating:
5.0

Customer did not leave a comment.

GEORGE S. 
Rating:
5.0

Customer did not leave a comment.

Matthew H. 
Rating:
1.0

WAS CHARGED 25 FOR CLEANING. WHICH THEY PROBABLY USED A BROOM. WHAT A RIP OFF.

Charlotte S. 
Rating:
1.0

Customer did not leave a comment.

Hubert G. 
Rating:
5.0

Customer did not leave a comment.

Dana S. 
Rating:
5.0

Everything went smooth and easy. I will rent there again.

cheryle H. 
Rating:
5.0

Fred was awesome to work with but I was not happy with some of the changes since our last time of using Uhaul. I rented the uhaul a month and a half or so prior to use for a reason. i was told a few days before that I may have to travel to a different location to pick the truck up - did not know that was even an option. we rented from the location for a reason. Then got our truck but had to return to that location rather than leave where we were moving to. Which increased our mileage so was penalized for going over our mileage which didn't know there was a cap on that and had to pay for gas to return. Just a lot of stress I didn't intend to have - moving is already stressful enough. Lots of IFS we didn't intend to have.

DAWN K. 
Rating:
5.0

Very friendly, welcoming & professional service. Will be going back for future rentals.

ed L. 
Rating:
4.0

Customer did not leave a comment.

anthony K. 
Rating:
3.0

Location was to far away

Josh H. 
Rating:
5.0

Customer did not leave a comment.

Jerald L. 
Rating:
5.0

Customer did not leave a comment.

Jeremy F. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Semersheim vending has always been extremely pleasant and accommodating to my moving needs. This is the only uhaul place in the town of jasper or surrounding areas that I will use. I have had poor experiences with uhaul elsewhere but semersheim rocks!

Paige S. 
Rating:
3.0

Customer did not leave a comment.

shirley K. 
Rating:
5.0

Yes! Actually my son in law dropped off at the wrong location and they were so nice about it. We were going to come and get it and take to the other but they were awesome! After a very long day of moving we were just confused and he took it to the wrong place. They were great to work with . Thank you

Eric G. 
Rating:
2.0

Been waiting on refund check for 3 weeks. Ridiculous.

ZACHARY O. 
Rating:
5.0

Customer did not leave a comment.

Terrence K. 
Rating:
5.0

Customer did not leave a comment.

Gregory N. 
Rating:
5.0

great customer service. the help to make sure everything was working correctly before I took off was done properly and professionally.

Kent B. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
4.0

Customer did not leave a comment.

Daniel D. 
No reviews have been submitted for this location.

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