The dollys and the furniture pads were not given to me. Imagine having to move everything by hand. Never u-haul again.
Sontaya B
Customer Reviews for Seylynn Mart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Refrain from referring customers to dealerships that lack basic customer service : Van was the dirtiest I have ever seen (I have pictures) and we could still find rotten remains of food in the cup holder and seat No walkthrought Wrong tank level (the dealer said it is full but it wasn't so I had to come back) The dealer took the damage waiver and told me it was a total waiver but when I asked about the deductible and read the terms, he told me he had already checked me in and will rectify tomorrow when I return the car, which he did not and told me to call customer service In brief, a very bad experience!!
Amine EThe van was extremely dirty, the rear brake light and turn signal did not work
ANTONY WPlease clean your bathrooms.
Rosalie vBad service bad quote fuck this!
Medoune Nput contact numbers on the window or door after the mart is closed, so customer can call someone to open the gate to the private under parking to return the truck. Or restrict return time according to the mart's open and close hours, so customer doesn't have to call in customer service to explaining about the returning at the different location to avoid the extra service charge
Ke-Pin SThe guy we rented the u-haul from was awesome, super fast pickup, super easy drop off! Highly highly recommend
Jasmine FGreat service and help in snow
TERRY MStop UHaul Neighbourhood Dealers. They caused 100% of my problems on my last rental experience.
Benjamin SThere was just one small sign of U-Haul on the window of a super market. And the whole thing was a guy with a phone.
Pouya KThe van was very dirty. This is yhe first time I have seen the truck/van not cleaned before picking up. The clerk added the CDW even after I declined, so I had through the customer support to refund.
Won LWe booked movers through the moving help .com linked to your website. They never showed up and there was no contact from them. The uhaul group at Main st. Location in North Van informed me that the charge had been reversed. As two seniors, we had to move two stoves by ourselves. We had ordered an appliance dolly and it was not there as well at the Seylynn rental location, so we had to drive to the Mainstreet location and fill out paperwork and pay money to rent another dolly. When we questioned moving help.com they never acknowledged the mistake or apologized for the error. It was a very stressful.experience. we will never book movers through that app ever again.
julie LThe extra insurance cost of $16 was added to my contract even if I reclined it. After location is closed, there is no street parking for over 2 hours close by. I wanted to leave the vehycle there after hours but parking is not available. The underground parking requires a key to open the gate, which I was not provided.
Renata SExcellent customer service
Brian TThere was used underwear and clothing in the uhaul when we went to pick it up. We got yelled at by the security guard of the parking garage. We had to personally dispose of the clothing and underwear to avoid being in trouble with the security guard. We would like to receive a discount for the inconvienience. Can provide pictures if necessary.
Allison EIt was hard to find the dealer.
HASSAN TThe Young men handling the take over were exceptionally friendly and helpful! Thanks
Gisela MJust a little cleaning between the customers. Also, updated pictures of exterior damages would be useful, instead of taking ton of real time pics and uploading them.
Mirko SPick up was for 9am, nobody was at the pick up and then the U-Haul messed up the reservation twice and it took two hours to start. We were promised 50 dollars off and were still charged full price. I would never recommend this to anyone.
Rachelle WI selected in the App the Main St main location, it took me to this place, no late return, parking spot very limited, not able to do the on-line inspection and return because of no signal within the building. VERY BAD EXPERIENCE having a big experienced place 2 blocks away.
ZACARIAS HThis location required the renter to back out the cube van from a very tight spot (3 inch clearance from post on side) and back up to a wall with an overhanging low roof sign. To add this, the staff never offered to assist with backing out the van or even to guide me while backing out. Resulted in sign being knocked off. Very unprofessional.
Dean SYou need to take out the uHaul to be able to take photos or look around as there's no space in the underground parking. The fuel gage will be different from the parking lot to the street at the back where you can get out and take photos and inspect the truck due to angle of the underground. Should be mentionned.
Frederic Bamazing staff, amazing service, would definitely use this location again. it was the only one that had a box truck and, after the service i received, will only use this location (even though it is further away from my home than other locations).
Zaeen JOver all very pleased with your service. thank you!
Ali MFriendly employees, clean vehicle, great service. highly recommend. Lubo
Dmitry FWe returned the vehicle after 20 miles, we already put gas in it for the amount that we used. After the representative told us that everything is good and we can leave, we got an email that they over charged us more than 15 dollars fuel sur charge. We called and talked to the manager, he rudely replied: you need to call uhaul. I told him that we have pictures and he said it’s not his responsibility to take care of this. This is day light rubbery.
ALI Sthe website showed a km charge of 99cents but i was charged almost twice... my complaint has been unanswered.. DO NOT TRUST U-HAUL
NICHOLAS CI just don’t know why did Uhaul charged my credit card with the estimated amount?!!
Behrad RI picked up the uhaul with a half flat tire. The uhaul dealer said it was not the tires and a dash issue. I checked the tires and I the back left was significantly lower then rest. Upon reaching customer service, I was lied to and told there was no issue and upon requesting for the mechanic records, uhaul customer service changed their response saying the tire was low. This is unacceptable and unsafe. I’m still in communication with them and it’s a waste of gas to drive over 100k on an essentially flat tire
JessicaN btire pressure was low and was told to go fill it myself, over charges for gas after they agreed that it was returned at the same level I rented it for. Didn’t feel like a very professional location
Joseph L