Customer Reviews for Shaffers Muffler Shop
(U-Haul Neighborhood Dealer)

179 reviews

1040 Mill St   Pulaski, TN 38478
(Minor Hill Hwy)

(931) 347-4707

Hours

  • Mon-Fri: 8 am - 4 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(931) 347-4707

1040 Mill St
Pulaski, TN 38478
(Minor Hill Hwy)

Services at this Location:

Hours

  • Mon-Fri: 8 am - 4 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

JOHN D. 
Rating:
5.0

The gentlemen at Shaffers were very helpful, kind and courteous. I had a simple and smooth check out and check in experience. I will go there again in the future for my rental vehicle needs!

Jill T. 
Rating:
5.0

Awesome service and friendly

JAMES S. 
Rating:
5.0

Customer did not leave a comment.

GARY A. 
Rating:
5.0

Customer did not leave a comment.

Kelly M. 
Rating:
5.0

Nothing-perfect service!

NORMAN P. 
Rating:
5.0

Awesome folks Great experience

NOLAN F. 
Rating:
5.0

Not only would recommend to a friend but the were so awesome I felt like I made new friends there.

Nolan F. 
Rating:
5.0

Thank would recommend

richard C. 
Rating:
5.0

Customer did not leave a comment.

michael P. 
Rating:
5.0

Awesome

Nicki L. 
Rating:
5.0

Excellent service and knowledgeable.

Donald T. 
Rating:
5.0

Very friendly and helpful staff! Will be using this location again!

Ashley H. 
Rating:
5.0

Customer did not leave a comment.

james R. 
Rating:
5.0

Customer did not leave a comment.

Thomas E. 
Rating:
4.0

Better selection of trucks

Evan S. 
Rating:
5.0

Customer did not leave a comment.

LEE S. 
Rating:
4.0

Customer did not leave a comment.

ROY S. 
Rating:
5.0

No issues with return of trailer, Shaffer's Muffler was quick and efficient.

BARRY S. 
Rating:
4.0

Very quick and good hookup.

kendel M. 
Rating:
5.0

Nice friendly service

Edward H. 
Rating:
5.0

Customer did not leave a comment.

Matthew S. 
Rating:
5.0

Customer did not leave a comment.

Stewart M. 
Rating:
1.0

Horrible.etc etc etc ,,,,,,,,,,,,,,,,,,,,., experience!!!!!!!!!!

Catherine L. 
Rating:
5.0

Customer did not leave a comment.

Mary B. 
Rating:
5.0

Customer did not leave a comment.

jeremiah B. 
Rating:
5.0

Perfect!

Kenneth H. 
Rating:
5.0

Customer did not leave a comment.

Shawn R. 
Rating:
1.0

Customer did not leave a comment.

Carolyn H. 
Rating:
5.0

Very good customer service with Steve.

Steven K. 
Rating:
3.0

Dropped off after hours, your website is horrible to do this so we were unable to check it in ourselves. The website was difficult through the whole process

Mark M. 
Rating:
3.0

The truck I rented had a real bad shaking front end.

David B. 
Rating:
3.0

Service was a little slow. Had to wait 15 minutes before waited on and no one else was there.

Laurie L. 
Rating:
5.0

This was a well used trailer, however, the shop had it well maintained also. My 450 mile trip was uneventful sans the Nashville traffic patterns, which were horrible.

Joseph W. 
Rating:
5.0

Customer did not leave a comment.

gerald S. 
Rating:
5.0

Customer did not leave a comment.

james P. 
Rating:
5.0

Customer did not leave a comment.

Melinda L. 
Rating:
5.0

Customer did not leave a comment.

John I. 
Rating:
5.0

Nothing yo improve they were friendly quick sweet people

Charles S. 
Rating:
5.0

Everything went very smoothly. The guys that helped me get the trailor was super helpful, couldnt have asked for better costumer service

Wesley H. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

No constructive criticism to add.

jimmy K. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Customer did not leave a comment.

Kelly M. 
Rating:
4.0

Customer did not leave a comment.

kevin M. 
Rating:
5.0

Customer did not leave a comment.

hector L. 
Rating:
3.0

More parking spaces for trucks. Was unsure where to park.

Anna S. 
Rating:
5.0

Customer did not leave a comment.

Jerry H. 
Rating:
5.0

Customer did not leave a comment.

Steven M. 
Rating:
5.0

Great people to work with.

Gregory C. 
Rating:
4.0

Customer did not leave a comment.

brenda A. 
Rating:
4.0

Customer did not leave a comment.

ELIZABETH G. 
Rating:
5.0

The running lights on the trailer did not work. The emergency flashers, brake lights, and turn signals did work.

Michael G. 
Rating:
5.0

The folks at Schaffer were great.. I cannot honk of anything that could have been better.. Great experience..

Kelly W. 
Rating:
5.0

Customer did not leave a comment.

brenda M. 
Rating:
5.0

Improve communication between rental locations. Original location did not have the correct reserved vehicle on their lot, forcing me to drive 18 miles to a different location that had the desired vehicle. Additional cost was incurred, which is unacceptable.

jeff H. 
Rating:
3.0

It smelled like cigarette smoke everywhere, including the truck.

Douglas B. 
Rating:
5.0

Customer did not leave a comment.

Pat T. 
Rating:
5.0

Customer did not leave a comment.

tom B. 
Rating:
4.0

Fast, friendly service. Equipment is in excellent operable condition.

dondo R. 
Rating:
5.0

Customer did not leave a comment.

matt R. 
Rating:
3.0

Customer did not leave a comment.

George H. 
Rating:
5.0

Customer did not leave a comment.

keith M. 
Rating:
5.0

Shaffer's are Great people to work with!!!

bruce A. 
Rating:
5.0

Customer did not leave a comment.

Steven M. 
Rating:
2.0

was running late i called u uhaul got extended to 1:00 pm an additional fee 70.00 i was told the truck was to be back at 10:00 am i returned the truck at 12:30 pm

mack D. 
Rating:
5.0

Customer did not leave a comment.

Jason L. 
Rating:
5.0

Customer did not leave a comment.

marcus P. 
Rating:
5.0

Customer did not leave a comment.

kimberly N. 
Rating:
5.0

Customer did not leave a comment.

DAVID O. 
Rating:
5.0

Customer did not leave a comment.

natasha R. 
Rating:
5.0

Customer did not leave a comment.

bruce L. 
Rating:
5.0

This has nothing to do with either location. U-Haul apparently calculated the mileage wrong for my move. I had to pay for 23 extra miles which was disappointing.

RHETT M. 
Rating:
3.0

It was close to the storage facility that I rented a unit in and convenient to drop off at this location. The place wasn't filthy, but it was a muffler shop and it wasn't exactly clean either. The clerk were I rented the trailer at had put the wrong information in the return data and these people didn't have a clue I was bringing them a trailer. They were able to make the correction and got me taken care of.

Randal C. 
Rating:
4.0

Customer did not leave a comment.

Kelley M. 
Rating:
5.0

Customer did not leave a comment.

Rating:
5.0

Cruise control and power windows

MAURICE B. 
Rating:
5.0

Customer did not leave a comment.

kristie W. 
Rating:
5.0

Customer did not leave a comment.

Angela O. 
Rating:
5.0

No lmprovement needed.

janice G. 
Rating:
4.0

Did not know realize one could rent the unit to haul a stranded vehicle. Didn't need a tow truck, which was cheaper, due to the distance of the location of the stranded vehicle. The employee was very helpful. Overall great service and would recommend to others

wade G. 
Rating:
3.0

Rented car tow dolly. The ratchet for the tie downs need cleaned and oiled... had to click it one click at a time... very hard to use even when NO pressure on straps

MELISSA G. 
Rating:
4.0

Customer did not leave a comment.

andrew W. 
Rating:
5.0

Customer did not leave a comment.

larry F. 
Rating:
5.0

Customer did not leave a comment.

Stephen K. 
Rating:
5.0

Customer did not leave a comment.

sherry B. 
Rating:
5.0

Customer did not leave a comment.

andy G. 
Rating:
5.0

Customer did not leave a comment.

Sue C. 
Rating:
5.0

none

TERRY N. 
Rating:
4.0

Customer did not leave a comment.

William H. 
Rating:
4.0

Get with customer sooner and be more organized in handling paper work.

SUSAN P. 
Rating:
5.0

Customer did not leave a comment.

loreda C. 
Rating:
5.0

Customer did not leave a comment.

Peggy N. 
Rating:
5.0

Both Steven & Ben were excellent! Give them both a raise immediately!!! Thank you!

bob O. 
Rating:
5.0

Customer did not leave a comment.

steve P. 
Rating:
5.0

they are always easy to deal with. rented trucks and trailers.

Harold W. 
Rating:
5.0

Steve was very helpful and professional. Thank you very much!

Jill T. 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH M. 
Rating:
5.0

Great job again from Shaffers in Pulaski!

JAMES O. 
Rating:
5.0

Steve and the rest of the guys were excellent, very knowledgeable and professional!!!! Great job U-Haul!

JAMES O. 
No reviews have been submitted for this location.

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