I have already told friends and family of this specific location and the excellent service we received.
Nawal H
Customer Reviews for Shamrock Bluegrass Mart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The whole process was horrible . 1. They had to switch me locations due to them not having the truck I needed . 2. At the other location it took forever for them to find my reservation . 3. They clerk didn’t know how to operate uhaul transactions and she called her boss which he had to take a payment over the phone, which was sketchy. 4. After they finally found my reseveration, they didn’t have a dolly I had paid for and never received a refund. 5. When I got the keys , the truck was blocked in and behind 3 other uhauls. the clerk then told me, that I was responsible to move the trucks that were blocking my reservation.
Aliyah BWhen we dropped off the truck the fellow behind the desk said he was not the one to check the truck in. Huh! but they do it like this all the time, he said/ The person to check the truck in was not there, so we had to leave it in the care of the cashier. So he told us where to park it. After everything we just wanted it all to be done with. I don't know if they checked it in our the field manger did. We called and told her the situation, and sent her the pictures we took of mileage and miles. Again Thank you Adrien.
BRIDGET BMan was extremely nice & so helpful with this transaction. Highly recommend this location!
LYNDA SFantastic support getting me checked in properly. Very grateful for their support and knowledge.
guy hTake the Uhaul's away from this establishment.
derek lMy reservation was shifted to this location - they had the truck and the hand truck, but not the furniture pads or furniture dolly I reserved. Additionally "the guy" that handled the Uhauls was not there so I had to wait awhile until he arrived. then I had to go to the original location to get the dolly and they also didn't have the furniture pads I had reserved, so I had to purchase my own at additional cost. overall it added stress to the whole experience as I was down to pick up some family heirlooms from my deceased father in laws apartment, and was on a very tight time frame.
Jeffrey CFriendly neighborhood U Haul go for
samnang e$58+ for 7 miles & 45 minutes was higher than I expected and I put in $10 of gas. They just said thank you with a smile. I went away with a feeling of being taken advantage of but their service was fast and the equipment was clean
Steve SSorry, the location was as accommodating as they were able to be but the whole experience was way too dramatic and expensive. There are other options and I encourage people to explore them aggressively. They didn't sell any kit to allow trailer lighting attachment, no hitch bulbs, I had to instead pay another 400$ for a drive able truck, in addition to the wasted 109$ on a tow trailer. 9mpg. And they charged me 55$ for not filling the tank to half full when it was on a quarter when I picked it up. Worst experience ever, the only way it could have been worse was to have literally been physically raped during the process, as I was raped in every other sense.
Sean HSee above comment
jeremy rDid not receive any contract paperwork, and when I asked they said there wasn't anything to give me. Personnel were poorly informed of what was going on.
THOMAS CAlready did. Employees knowing what to do
Tiffany TThe checkout was fast and easy! People at this location was very friendly!
Oscar OTrailer was used with a good bit of cosmetic damage
Joe GThe drop off box was broken so that me place where you are supposed to put the keys was very insecure
Cassandra KNot advisable to return larger trucks. Small crammed parking lot with too many vehicles.
Austin BI could never recommend U-haul.
Harold EAvoid this location like a plague. Well it you fancy dirty trucks and a mouthful from a clueless U-Haul dealer not uhaul location. Please avoid this place. I have rented over 100 U-Hauls and this location needs to be withdrawn just horrible
Philip MMy reservation was switched to this location (no explanation). Never answered phone (later found out store phone was not working, for three days maybe more). When I got there, no trailer. Customer service was non existent at this place and at the original place of reservation. Finally asked and settled for a lesser trailer and made it work. But no one knew or tried to make it right. I wasn't happy.
STEVEN WChange hours to correspond to actual business hours,
Scott MWas charged $97+ Extra, though Sara at scheduling said no other payment would be needed. Given an extra day, but Sara said this would be no charge because my preferred location and truck size were not available. Put in a dispute and have not heard back yet, though an rep said it should be resolved on 4/19.
Stacy HThe guys were absolutely amazing!! I highly recommend Two Men and Truck. They took great care of my furniture and were so efficient with time.
sherri bI made the reservation for a self check in process and I had to go inside and request for the key, also had to show that I reserved it and it made the process so much longer.
JEMMEIA SThe vehicle is not clean and bad to drive, the engine is very old
Supreeth MThe truck we were supposed to pick up did not work out as planned and we needed the truck before the office opened the next day. The manager, Micky, at this location, Squires Road, was nice enough to come in to the store on his time off to rent us the truck that night. He was kind about it and they were very understanding when we ended up needing the truck 3 days longer than planned. Checking in was very easy too. Overall it was an excellent experience.
PATRICIA SNo gas in the truck. No inspection. Dirty clothes and trash in front of cab. Some trash in the back. Other than that we were able to get the job done just fine.
Dustin MThank you for great customer satisfaction. Used 2 26’ uhauls in a week and a trailer and very convenient for me. Thank you for your great service. Pleasure doing business with you.
MARTINV REverything was great
Sherry SThe truck had weak brakes and had burning smell when brakes were applied. Other than this, the location itself was fine.
Buxton JThe gentleman was very kind and helpful. I will absolutely give him my business in the future. He even allowed me to leave my car parked there and I appreciated that very much. Thanks again!
amber hThe entire operation seems shady. The owner wasn’t there for pick up, and the employees aren’t trained to do it. Took 30 minutes to call uhaul and have them do it remotely. Owner was there for the return, he didn’t look at the vehicle until I requested he did. It is worth it to drive to a different city to pick up vs renting from this place.
Chase WGreat service.
KAREN LThey charged me extra miles that I didn't travel
BENJAMIN PI was charged for insurance I didn’t even pay for. The arab who rents them just wants to scam for people’s money.
Autumn TWas very pleased with condition of the truck and the service. Yes I will call the next time. Thank you
BRENDA SI had submitted a dispute but never heard back. Trash left in it front and back. No gas either. Sent pictures of this. Also had it reserved at one location but they moved it to another without notice. Asked for a refund of credit and never got one. Very disappointed.
BRANDON BCustomer didn't have ability to get the truck avaible at my arrival time. Cashier said the owner, who was not there was the only one.
Mark BThe company’ charged me, basically ripped me off for their insurance which I declined and I went with my own insurance and they still charged me. I think it’s unprofessional to charge someone for a service not applicable and which I declined… but because it was done online the reservations they clearly charged me when I already had to set price and they added it after I picked up the truck and dropped it off.
Celinda WNot locations fault, more Uhaul's fault, but they failed to have my auto transport and my additional equipment (furniture dolly and furniture pads).
Jason HThis whole organization is useless and the people you use are useless and unprofessional. This whole ordeal was a waste of time and money the service was horrible. I will never ever use uhual again. First and last time and I will not recommend to the people I know
Ouffoue JUpon arrival to the location I was required to make my reservation online, that the representative could not assist me in person, this was not an issue for me but upon completion I showed the rep my reservation code and was told to wait for my keys. At this time the representative stated she needed to make a call to her boss to ensure the truck was not already reserved for someone else, and was on the phone with this person for approximately 45 minutes, the representative then hing up the phone and told me to wait for her boss to arrive in another 15 minutes. After the 15 minutes a gentleman walks in, goes behind, and then offers me a set of keys for the truck. Overall I was treated very rudely and required to wait over an hour at this location for a truck rental, my reservation was for 7pm and I was not handed keys until after 8pm.
Cameron SI was charged an extra $30 on my rental for no reason?
Ricky RReserved dolly but no dolly available. I had to make several calls to get that put in the notes. Shamrock did not know how to modify the contract. Reserved 24 furniture pads, received one bag of 6. Worst customer experience in a very long time.
James SThe man that does the U-haul service wasn't even there and he had some rude lady that didn't know what she was doing.
BARBARA WThe truck had gross, there was food on the floor, I feel they overcharged me, the vehicle was extremely loud and sounded like it hadn’t been serviced in years.
Jordan HAlways great service.
rickey p