Customer service was exceptional thereCandice C.
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I rented this truck because my original location didn't have the truck i requested and I was desperate and couldn't switch the moving dates . 1. I had to go get cash after reserving this truck with my card because a place of business can not accept card payments. 2. I was given a dirty truck. The inside had not been cleaned. Sits were ripped. In fact the store had to sweep out the back of the truck before we took off. 3. The truck sound like it was going to breakdown the whole time. Could get on the Expressway because the truck steering wheel would shake uncontrollably. The truck constantly squeaked from driving to open the doors. In my opinion the truck shouldn't have been in any lineup to rent out. I only took it because we were in a desperate situation. This was one of the worst experiences I have ever had with Uhaul.RODRIQUEZ D.
Customer did not leave a comment.SHERMEKA RENEE P.
Customer did not leave a comment.FAYLYNNPRINCELLE P.
Customer did not leave a comment.NADEISHA SHATONY B.
Customer did not leave a comment.ALONDA THERESE W.
Customer did not leave a comment.david W.
Customer did not leave a comment.SHADAT SHARIF R.
first time using uhaul very helpful staff no stressRONDY ELMER B.
Customer did not leave a comment.Michelle R.
Customer did not leave a comment.DEWAN JULANO M.
Explained clearly about the technology information more clearly. Because some are not computer illiterate like others. I checked my email and seen where my reservations confirmed. I thought that was it. When I showed up the next day to picked a uhaul. I spoke to the guy who works there name Shawn. He didn't speak back and had a very nasty attitude. He wanted to know why I didn't look in the mailbox and pick up the keys to the uhaul truck and go. He told me I should've been gone. I didn't know what he was talking about. I never drove a uhaul or wasn't aware of the technology info. He was rude. Then he said someone else will be in to do your paperwork. That's why I told you to go online. He's talking to me like I'm supposed to know what he's talking about. The lady was very helpful and nice. But I strongly wouldn't recommend nobody going to shawn for anything. His service sucks!CHARLOTTEDENISE S.
Customer did not leave a comment.vanessa O.
The owner was very nice , friendly and professional. I would definitely recommend my friends.LASHONDA NICOLE S.
Customer did not leave a comment.Ulysses J.
Customer did not leave a comment.SHARONMICHELE R.
everything was greatSHARONRUTH H.
Customer did not leave a comment.SIDDIQA AL-NURA- B.
Start checking the radiator cooling systems and everything else when a customer bring it back every time.FELIX TORREZ L.
Customer did not leave a comment.LEANDER MICHAEL M.
Customer did not leave a comment.ULYSSES BUCHANNA J.
Never retrieved truck wrong comboJuan H.
The husband of the owner of that location was threatening me an want to fight he was very angry but the wife was helpful im glad its over wit an that truck is backKay C.
Customer did not leave a comment.Bonnie A.
The location and the woman working there were EXCEPTIONAL. The online app was ABYSMAL and took me 90 minutes to get my Truck. What you can do to help the next customer has shut down your company completely and never ever make anyone go through what I did. Uhaul is awful, I deserve my money back, but somehow imagine I won't get that. Plus that woman deserves to get paid, she did an awesome job. I will never use Uhaul again though after the customer service I received. FOUR phone calls, all four of them gave completely different instrcutions, only ONE of them worked.Joshua F.
Customer did not leave a comment.adrienne B.
Customer did not leave a comment.Nashay W.
With the virus going around they don't care. They have a hole in their ceiling dripping water on the counter. Hey do not explain everything to you expect for you to read through the whole contract. Just so you don't do something right and they tax you. Never again made U-Haul look real bad.vincent S.
Customer did not leave a comment.kiyatta L.
thank you so muchAngela W.
Ghetto and unprofessional.Bernadettesheril F.
Customer did not leave a comment.Horacemarvin M.
Customer did not leave a comment.Monique W.
The guy when I picked up the truck was GREAT!!! He was nice, patient, understanding..... I had a Wonderful experience picking the truck up. I called back hours after to get some information about the drop off process and the lady I spoke to was TERRIBLE!!!!!!!!!!!!!!! She was very rude and disrespectful. She explained the simplest process to me (literally) like I was a toddler. She would get an attitude and speak very demeaning and disrespectful when I asked her a question or stated I couldn't hear her. Overall the experience was okay it would've been 10/10 if I didn't have to meet the rude lady at the end.Paige C.
Customer did not leave a comment.Barron N.
Customer did not leave a comment.Michael J.
The owner was very helpful and courtiousMyron V.
Fast & easy!Kirsten P.
Customer did not leave a comment.james G.
Customer did not leave a comment.Beverly K.
Customer did not leave a comment.BRIAN B.
Customer did not leave a comment.Perry B.
Grate customer selfJoyce M.
The serviceman that introduced me to my rental stated â€œit's an old truck but it's a good truckâ€. However, it was not a good truck. The headlights did not work. I had to use my brights. The check engine light was on when I turned it over and the servicemen said it was â€œan electrical issueâ€. The truck did not do well on the road or on the highway. The alignment was off and I felt unsafe and unstable. I had no Choice but to finish out my journey and hope for the best. I'd like some follow-up in regards to my experience as I don't think another U-Haul customer should go through what I did.Tyler M.
Service I received was excellent both times I used them.James C.
Customer did not leave a comment.Darcel R.
Continue what you're doing. Mrs. Shas ( smile) was warm, friendly , and extremely helpful ; she made our experience at Shas pleasant .Abe H.
Great customer service!McClendon S.
Make sure that their is enough gas in the truck. Everything else was Great. I would definitely recommend your company always.Anna M.
Great jobPreston H.
Customer did not leave a comment.Barron N.
Just keep up the good work and friendly customer service; Thank You!!April S.
Customer did not leave a comment.robin W.
Customer did not leave a comment.Sanchez T.
Customer did not leave a comment.Brittany R.
Operators of the store were late and I received truck late--he also stated he doesn't know why my reservation was confirmed when he reported he had no trucks available due to theft and damages.CHRISTINE D.
Very unclear where to leave trailer, only available spot difficult to back up to and is on a slope. No markings about where to leave the trailer.Andrew P.
They opened late but the representative was nice and professional. I believe I've should've been offered a lil extra time since I didn't get my comple full four hours.CHRISTINE D.
Customer did not leave a comment.Damone W.
Customer did not leave a comment.Vernell S.
Customer did not leave a comment.jill R.
Good communication skills.Jade M.
Customer did not leave a comment.Chicqvitta W.
The vehicle was not on the right meter. That was stated on the ticket. The representative was very nice but she told me to bring the gas back on what it actually was and that what the ticket was. The next person came and checked in the vehicle. They overcharged me and overdrafted my account. They told me they would get the matter resolved but instead they made matters worse. I am very disappointedLaura R.
Customer did not leave a comment.Cheziray L.
Customer did not leave a comment.James C.
Add more uhaul parafernalia so that it looks more like a drop off location rather and a GPS mishap.Katelyn M.
Customer did not leave a comment.Shundra S.
Customer did not leave a comment.linda P.
The trailer did not even come with the correct cabling for the brake lights and turn signals.Brent B.
On getting into truck, it had more mileage and lower fuel in tank than the rental agreement stated. After I brought it up, the agent stated she would correct the contract to reflect the actual values. Upon return at the verbally agreed upon gas level, this location ignored all of the previous discussions and charged me an extra $69, claiming I had not filled up the gas to the correct level, and did not correct this afterwards. I strongly recommend avoiding until their contracts match up with the truck's actual values upon rental.NOAH H.
Customer did not leave a comment.stephanie H.
Customer did not leave a comment.ARIELLE G.
No Complaints!!Shatina T.
Customer did not leave a comment.roderick T.
Customer did not leave a comment.tiaujuan B.
Customer did not leave a comment.Renecia C.
Customer did not leave a comment.ALONZO B.
Speedy, no hassle. Will definitely use again.Patricia G.
Customer did not leave a comment.TONY D.
Truck use too much gas, but it worked out perfectly, other than that!!Martha H.
Customer did not leave a comment.Ernest F.
Customer did not leave a comment.
Customer did not leave a comment.JO G.
Customer did not leave a comment.Cree P.
Customer did not leave a comment.Douglas D.
Practice makes perfect.Deborah P.
Customer did not leave a comment.TIMOTHY J.
The staff was very courtesy and did the little extra to make the experience pleasurable (my car was snow covered when I returned the truck. The staff cleaned off my car while set inside my car - this is a perfect example of going above and beyond). Thank you :)Michelle S.
The guys was professional and helpful and got me in and out both visits I definitely will recommend amd shop here again good experience thanks Uhaul.CARLESSTA H.
Awesome place to rent. Great customer service.LaShawn H.
To make sure that every Uhaul play e have extra trucks for holidays.other than that I will highly recommend Uhaul tgo anyone.ROBIN R.
Customer did not leave a comment.Luke B.
Customer did not leave a comment.BREEANNA J.
I pre-ordered a uhaul truck for SAT. 11/18/17 For pick up @ ,10 am. The didn't arrive until after 12 noon. How inconvient!!!! I will never use uhaul again.Ki B.
Excellent friendly service. Best Uhaul experience to date.JACK S.
They cheated me out of moneyKIARA D.
Customer did not leave a comment.Matthew P.
keep doing what your doingEARL C.