Customer Reviews for Shawns Auto Shack

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Shawns Auto Shack

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Lorie C. on

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Exceptional customer service. Friendly and helpful.

harold S. on

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I had to go to 2 different places to get the car dolly. The first place I was contracted to had one but it was broke down and had been for several weeks but your computer system showed it was serviceable but it wasn't. I was then sent to Shawn's where he had 3. Shawn's was fine. But I cant say much for U HAUL corp. $50 Guarantee of having the equipment .

William S. on

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Randall B. on

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Unable to drop off as scheduled due to poor employee attitude and lot maintenance. After involving another employee still had issues with dropping off vehicle due to poor resource management of lot."too full" manager final allowed us to drop off vehicle. Complaint filed with Customer Service and local Field Service Manager- awaiting response. WILL NOT USE OR RECCOMENDS this facility Shawn's Auto Shack . Stay away recommend L'Orange in Niceville.

Jon G. on

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It took over an hour to pick up a tow dolly. We put everything online, and still had to repeat almost everything to the owner. Then trying to check the dolly back after hours was very confusing I finally called the 800# for help. Not very happy, need more work on the online checking

Scotty S. on

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Even though I used the on line app to fill out information ahead of time for the rental. It took a very long time to actually rent the truck. It may be due to training a new person but speed to rent was not a highlight. Everyone was pleasant but speed was not a top priority.

Jennifer D. on

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Zachary G. on

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raymond A. on

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Gailynn W. on

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The only problem I had was logging in to finish our our return of the van. the message went to fast and we were unable to go through all the steps to log in the return of the van. I was very frustrating and we were unable to complete what was requested. I hope we will not be charged an extra day because of it.

SUEANN A. on

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This location was at a cycle and possibly car shop and the people were working out back so it is hard to get their attention. Also there’s really no waiting room or place where you can walk up to an employee in the front part of the building. Everybody was very kind and helpful however.

Andrea R. on

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George A. on

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The guy that I dealt with was all around total awesome U-Haul has my business for life at that location only

Elizabeth H. on

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Very Friendly!

Nicholas W. on

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Steve M. on

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we returned the auto transport a day early and was charged full price - that is not good customer service and feels like a scam. wish there were other options for such rental needs. Shawn (owner of this location) is very nice and will probably go back for other needs.

Robert A. on

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Very friendly service - it was an easy experience!

Michael H. on

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Janice H. on

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Matthew M. on

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Ilaria H. on

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Erin H. on

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Jose F. on

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MICHAEL B. on

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vince M. on

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Bruce K. on

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John D. on

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4 times I have rented a tow dolly from Uhaul, twice I have had issues with the lights. Your'e lucky you're the only people that rent tow dollies. I am looking to buy one because I know how to maintain a trailer

Joan C. on

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Friendly staff. U-Haul hours of operation posted could be updated.

Deborah M. on

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Shawn was so helpful to me. Would use him agin.

william D. on

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Cab was dirty, lock combo didn’t work and had to wait over 30 minutes for the right combo, didn't have the appliance dolly I paid for ready, had to wait for sometime to show up to provide it. Terrible experience.

William Y. on

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Small, but very friendly owner and staff. I would recommend.