Customer did not leave a comment.matthew M.
Customer Reviews for Shawns Auto Shack
(U-Haul Neighborhood Dealer)
Valparaiso, FL 32580
Services at this Location:
- Mon-Fri: 10 am - 4 pm
- Sat: 10 am - 1 pm
- Sun: Closed
Special Operating Hours
- 7/1/2021 - 7/4/2021: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Self checkin was very stressful.rebecca L.
Had to figure out phone pick upJENNA J.
Super nice and helpful! Told me to complete the online check-in to save $20. Helped get the trailer unhooked and and had me drop it in a nice easy spot explaining he would move it in place later. No effort to make up for the inconvenience.Lynn S.
Requested shipping blankest we're missing. There was no one on rite to help. I called customer service and they were helpful and able to credit the blanks back to me.John P.
Talked 11/2 hours on phone to get truck and never did.Promised$50.00 rebate for my trouble but did it get.Charged for insurance I did not request.live recently spent a couple of thousand dollar with Uhaul recently and I feel cheatedDavid W.
the man was a nice person - thats all - sorryGerald J.
Drop. Off location sign on door will be back went to pick. Up customer waited close to one hr left several messages no answer left voice mail called.u-haul customer service put on hold finally. Young fellow came to. P/u. A retail. He had reserved helped me lift the trailer off the. Ball hitch which was all i needed trailer did not have dolly wheel thank. God. For his help but i feel sorry for him when. We. Passed by the. Location over an hr later he was still there sitting in his car.John M.
I was unable to return the item myself because of "500 internal server message error" using the app. Using the website it couldn't get my location even with location services on and allowing the website to get location. I had returned the item at 815pm the night before it was due and was unable to return the item using either app or website. Both items need user experience improvement.CHAD O.
Not use this location. The absolute worst customer serviceNoel S.
I was giving a price of about 93.00 I was told if I take the insurance and if I didn't use all 4 days some of the insurance I payed for would be refunded I use the dolly for one day and I payed for 4 days worth I was told the three remaining days would be refunded So iam unable referred any one to u-Hauljohn K.
No customer service. Door was locked during regular business hours and we had to walk around the back to find someone to help us. The vehicle was filthy dirty in the cab and owner left us during inspection for us to fend for ourselves. I was glad I had rented before and knew the process or it would have cost me in the end. It's to bad IRENNE M.
They were closed due to the holiday so I just used the 24/7 drop box.James D.
It was impossible to complete the self return with my phone even though I followed the instructions. So Monday morning uhaul was calling us while we were at work wanting to know where the truck was. Other than that it was a very good experience.ROGER H.
We ordered a dolly and it was not included or available, which was disappointing. No one told us it wasn't in the truck and we had been counting on it. We also had trouble with getting the app to work in order to even get the truck. After waiting almost an hr, customer service was able to help us through the app glitches. Thankfully, Uhaul reimbursed me for the dolly after I requested it.Jesse H.
Small location at a garage. Only owner was able to check me out and he was using his mobile phone. This process was very slow and had to be done twice. Total checkout time was 45 minutes too long! I reserved (3) sets of moving pads-he only had (8) pads to give me, blah, blah, blah, â€œregional shortage-COVID-19â€. Total UNSAT! Checkin in was worse. Attendant said use the U-Haul.com website to check in. Your website check in is designed by idiots. Attendant told me to drop key in the lockbox then check myself in-guess what? I needed the keys to take (4) different photos and literally become one of your employees, doing their job for the same price. Terrible experience, partly yours (website) and Shawn's AutoShack.Todd P.
I had to call the location when I arrived. No one was in the office.Amy C.
I have concern about your virtual check in process. First the connectivity is poor at it freezes and will not let you finish entering info, say timed out and start again. Are is the customer supposed to secure rented dollies, pads, etc. if you don't lock the cargo area and come back anyway to finalized the bill. Although they provide UHAUL service, its not really there primary businesss as the hours and response to questions I had.Ralph M.
I have been a customer for many years renting equipment as needed This time the app was not updating information and made pickup very bad experience I have a reservation in Milton F L on 08/03/2020 for a auto carrier and hope picking up hose a lot smootherCarl B.
Customer did not leave a comment.Mark M.
Customer did not leave a comment.BRAD S.
Customer did not leave a comment.Sandy G.
Customer did not leave a comment.Norman M.
The 24/7 pick up process was cumbersome. I previously uploaded my license but had to do it again. After 5-10 mins of waiting approval, I had to go to online chat to get someone to review my request. The truck pics displayed were from the previous customer who had a trailer and a full cargo load and was asked to verify this was current condition. I had to retake and submit those pics. The entire process took over 20 mins and should have taken far less. I was told the link would not be active till designated pickup time so arriving early would not be beneficial. Check in process was easy. Uhaul asks you to agree with all terms and conditions of contract during pickup. The contract must be 7-10 pages long. To review this entire agreement during pickup is unreasonable. Why not send this document at time of reservation. Notices on the truck say refer to the agreement to determine amount of fuel needed to fill tank to same level as pickup. Why not post a chart inside the truck for easy reference.Mo Y.
Customer did not leave a comment.Felicia G.
Customer did not leave a comment.James G.
The UHaul website is broken using the vehicle trailering menu. It won't let you select a saved vehicle or when you put "add new vehicle" give you menu to input vehicles. I had to be logged out of my account to set up the towing and towed vehicle. Also, the credit car processing system was non-operational. These do not reflect on the location but on UHaul's corporate site. It is not user friendly. I did not try the App for reservation so I have no comments for it. However, the app worked great for returning the equipment.CHAD O.
Customer did not leave a comment.Gary W.
Customer did not leave a comment.Evan R.
Customer did not leave a comment.Hannah B.
Customer did not leave a comment.Carolyn H.
Customer did not leave a comment.cornelius H.
Exceptional customer service. Friendly and helpful.Lorie C.
I had to go to 2 different places to get the car dolly. The first place I was contracted to had one but it was broke down and had been for several weeks but your computer system showed it was serviceable but it wasn't. I was then sent to Shawn's where he had 3. Shawn's was fine. But I cant say much for U HAUL corp. $50 Guarantee of having the equipment .harold S.
Customer did not leave a comment.William S.
Unable to drop off as scheduled due to poor employee attitude and lot maintenance. After involving another employee still had issues with dropping off vehicle due to poor resource management of lot."too full" manager final allowed us to drop off vehicle. Complaint filed with Customer Service and local Field Service Manager- awaiting response. WILL NOT USE OR RECCOMENDS this facility Shawn's Auto Shack . Stay away recommend L'Orange in Niceville.Randall B.
It took over an hour to pick up a tow dolly. We put everything online, and still had to repeat almost everything to the owner. Then trying to check the dolly back after hours was very confusing I finally called the 800# for help. Not very happy, need more work on the online checkingJon G.
Even though I used the on line app to fill out information ahead of time for the rental. It took a very long time to actually rent the truck. It may be due to training a new person but speed to rent was not a highlight. Everyone was pleasant but speed was not a top priority.Scotty S.
Customer did not leave a comment.Jennifer D.
Customer did not leave a comment.Zachary G.
Customer did not leave a comment.raymond A.
The only problem I had was logging in to finish our our return of the van. the message went to fast and we were unable to go through all the steps to log in the return of the van. I was very frustrating and we were unable to complete what was requested. I hope we will not be charged an extra day because of it.Gailynn W.
This location was at a cycle and possibly car shop and the people were working out back so it is hard to get their attention. Also there's really no waiting room or place where you can walk up to an employee in the front part of the building. Everybody was very kind and helpful however.SUEANN A.
Customer did not leave a comment.Andrea R.
The guy that I dealt with was all around total awesome U-Haul has my business for life at that location onlyGeorge A.
Very Friendly!Elizabeth H.
Customer did not leave a comment.Nicholas W.
we returned the auto transport a day early and was charged full price - that is not good customer service and feels like a scam. wish there were other options for such rental needs. Shawn (owner of this location) is very nice and will probably go back for other needs.Steve M.
Very friendly service - it was an easy experience!Robert A.
Customer did not leave a comment.Michael H.
Customer did not leave a comment.Janice H.
Customer did not leave a comment.Matthew M.
Customer did not leave a comment.Ilaria H.
Customer did not leave a comment.Erin H.
Customer did not leave a comment.Jose F.
Customer did not leave a comment.MICHAEL B.
Customer did not leave a comment.vince M.
Customer did not leave a comment.Bruce K.
4 times I have rented a tow dolly from Uhaul, twice I have had issues with the lights. Your'e lucky you're the only people that rent tow dollies. I am looking to buy one because I know how to maintain a trailerJohn D.
Friendly staff. U-Haul hours of operation posted could be updated.Joan C.
Shawn was so helpful to me. Would use him agin.Deborah M.
Cab was dirty, lock combo didn't work and had to wait over 30 minutes for the right combo, didn't have the appliance dolly I paid for ready, had to wait for sometime to show up to provide it. Terrible experience.william D.
Small, but very friendly owner and staff. I would recommend.William Y.
Excellent customer service picking up the trailer, Thank You!James K.
Have a working printer. Waited 1 hour for a trailer pick-up and I was the only customer there. Makes for a long day when you have a 8 hour drive after getting trailer and packing it.Erik D.
Good service and equipment. Thank you.Rich H.
Customer did not leave a comment.Marvell H.
I checked no on the insurance when I reserved the equipment online only to have him sneak it onto the contract without asking. It's on me for not catching it but I wouldn't recommend anyone to that business.David A.
Customer did not leave a comment.CARL D.
I was pretty happy with the experience. I had some issues with being overcharged initially when I returned the rental which required some back and forth with Uhaul, but they worked with me. The only reason I would halfheartedly recommend the location to a friend was because customer service was unreliable. That only matters because one of the service members was fantastic and did an awesome job and another....not so much. I really respect when someone else respects my time and right now at the location... there is like a %60 chance that will happen.Brian S.
Customer did not leave a comment.Matthew S.
Great place to pickup and drop off U-haul rentals. Super convenient and very friendly. ThanksBruce S.
My bill looks crazy. No one checked the mileage before I got in or when I got out. No truck inspection. Very sketchy. We took it a total of 30 miles. I'm very disappointed with the poor communication and will never rent a UHAUL again because the experience was so terrible.Megan M.
Thanks so much. It really came to out rescue. We will use U-Haul again.DAVID M.
Customer did not leave a comment.WILLIAM C.
Great thankswilliam M.
Customer did not leave a comment.Wayne L.
Customer did not leave a comment.Glenn D.
Easy in and out area..chris E.
They are rude and unhelpful.Timothy P.
Customer did not leave a comment.armand I.
They really helped me out with having items in stockROBERT T.
Customer did not leave a comment.Jeffery R.
Customer did not leave a comment.claudia T.
Customer did not leave a comment.JENNIFER D.
Customer did not leave a comment.JENNIFER D.
Business opened 30 minutes late and the Uhaul rep was 45 minutes late. The office was very dirty and disorganized, ex - papers every where, trash not take out, trash can had ants crawling all over it and in line to the wall.Andrew B.
They provided very good customer servicesteve S.
The attendant was not the person to assist with removal of the trailer from the hitch. This was not her fault as she was able to check the equipment in adequately. There was no cinder block available to place the hitch so the next person will have to lift the hitch off of the ground onto the receiving end of the truck.Valley N.
I showed up to pick up my uhaul trailer and appliance dolly. There was one man sitting at the desk who was checking out another man who was there to rent a truck. I asked if I could get hooked up to the trailer while I was waiting and he said yes. I went back to hook up to the trailer and it literally took about 15-20 minutes to get the tongue off the ground and secured to my van. I am a 5 ft 3 in 150 lb woman who showed up with one of my five daughters to rent a 12 ft enclosed trailer. I have driven many trailers, but have never had to hook myself up to one so heavy and hard to maneuver. The guy working there finished what he was doing and came outside to ask for my drivers license and credit card. Not to ask if i needed help. To get my credit card. Mind you, I reserved and paid for the trailer online. I stopped what i was doing and got my cards for him and he turned around and went inside. After i got hooked up i drive to the front door and went inside. I told him the rubber securing pieces on the chains were weather rotted and asked if he had any more. He said he didnt know bc he doesnt work there. He said he is the only one there and he is just an accountant. He called to ask anyone. He never tried to look for any. He never came out to check the equipment or make sure it was hooked up properly and check my lights. He slid my card and gave them back to me, then he handed my some trailer packing instructions and my contract. He went to the garage and got the dolly for me, brought it back up to the office and handed it to me, told me noone would be at the office again until Tuesday because of the holiday so not to worry about bringing it back on time. He opened the front door for me to push the dolly out. After I walked out the door he shut it behind me and locked it. He didnt come outside to help get the dolly, which was also super heavy, into the trailer or even give me any forms to state the condition of the trailer when i picked it up. Even my 6 year old daughter heard the door lock and looked up at me and said "rude". He was right about noone being there at the office when I got back though. I took the trailer back on time and had to struggle once again to get thing off my van by myself. Rediculous! I will never rent from them again!Amber O.
It was so good I'm renting another truck next week.steve S.
Member conducted two personal phone calls during the execution of our transaction. There was another trailer positioned in front of the trailer that I had reserved; I had to reposition items in order to gain access to my trailer. Member did not know how to shorten the safety chain by twisting it so I had to complete this.William H.
Staff very friendly, attempted to be helpful. Some confusion in operating U-Haul computer system resulted in us having to make several trips to location to return equipment and pay additional charges. This was inconvenient, do wish to emphasize friendliness of staff.William B.
A reservation was made around 8 am to be picked up at 4 pm, I then received a call asking if I actually needed the specific trailer I had reserved, because there was a other person theresponsible that needed the same trailer. I told them yes, that I needed it. I then received another call saying they had gone ahead a rented the trailer I reserved out. Essentially, renting it out from underneath me. Forcing me to have to go to another location to find the same size trailer and equipment I had already previously reserved. This put me at an inconvenience and not knowing if I was going to be able to find the same trailer elsewhere. I am in the middle of a military PCS (permanent change of station) and have to clear my house by tomorrow at 10 am. Luckily I was able to find what I needed from a different location, however; the customer service at the original location was lacking in a major way. I don't know if it is normal to rent a trailer to someone other than who had reserved it, but this is exactly what happened. I'm very unhappy with my experience with this uhaul location and will not recommend anyway to it.Alec F.
Customer did not leave a comment.jesus T.
Customer did not leave a comment.SONDRA T.
Better training for the person at this location. The woman was not sure what to do at certain parts and almost cost me $60 more than I should have been charged. It also took her 20+ min to complete the transaction before I could drive the truck off the site. The woman (Shirley?) in Bluewater Bay location (whom I returned the truck to) was able to fix the issue and save me the money. She is great and I would go back to her again.nick P.
Overcharged a dayWILLIAM T.
Customer did not leave a comment.billy D.
Use them when I'm hauling to and from Winter Haven. Consistently friendly and helpful!Fred F.