Prior to arrival, last minute changes were made to my rental pick up location. I was very understanding and had no issue whatsoever with changing locations. However, upon arrival, it became clear to me that what i specifically requested on my reservation was not available like it was stated. Uhaul contacted me, and we had an agreement on downsizing 1 of the 2, 26’ trucks to 20’. (major inconvenience) Because of this I was told that I was gonna be discounted and price was to be adjusted. Long story short, Uhaul never upheld their word to the agreement and I was charged fully. Side note: I even got a storage unit on site in effect of this major mishaps. My experience has been better in the past.
BRAYLEN D
Customer Reviews for Shed Gal
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Muy bueno
VICTOR MTypically when I've rented from U-haul in the past, I would show up to get my equipment and would be told my truck wasn't available even though I had a reservation and would be no help trying to find a truck somewhere else. This time, I actually got a call from the location I was supposed to pick up from the night before saying they wouldn't have a truck for me but found me one at another location. Even though it was further away I was able to get my truck which saved the day.
Lynda BNone. Gentleman was pleasant and easy to work with. Thanks!
James FRyan did a great job helping to secure the trailer to my vehicle. The roadway inside the facility were rough. It would be better if they tried to smooth the surfaces.
Salvatore CThe gentleman gave my ring information on pricing and drop off location
Kimberly TClean truck, Nice people running the place.
Patrick L