Although the dealer was professional in her approach, the truck was not clean at all, and due to her lack of attention she had on my receipt that the truck was at a full tank of gas when it was just at a half tank; which made my return very difficult for me. Literally my drop off time was about hour bc we were trying to get in touch with her about the matter. Nice lady, but she just had too many things she was trying to do and trying to do customer service and it wasn’t working.
Alphonzo A
Customer Reviews for Sheds Auto Brokers
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The customer service at this location "Sheds Auto Brokers" was excellent. Mrs. Moore was very knowledgable and professional. The experience was positive and so appreciated. We will definitely utilize this location in August when we move our daughter back into her apartment.
Rosa MI brought the U-Haul after hours and there was a man there that helped me. He detached the U-Haul for me. Very helpful.
Ashley NContinue giving great service
Tabyous KMy experience was amazing. She was very professional, nice, and very knowledgeable about the information she was giving.. It wasn't a long process at all. She did and said what was needed and I was on my way. Thank you!
Ruby JThe staff were very nice, quick to check in, and very efficient with receiving and unloading U-Haul equipment. Thank you.
Travere-Lene CYou're one step away from a law suit
Steve MPlace was closed and locked and gated when I went to return the u-haul at night even thought u-haul said it was 24/7. not the places fault, it is u-hauls fault of course.
Drew SVery professional wonderful to work with will rent from this location again Houston Avenue
Larry PI have a $76 charge from the drop off location! The gas was topped off, and was more than when the truck was picked up. The truck was turned in in less than 12 hours!
Normel BOwner was very pleasant and personable. We would use this location for future moves.
Steven BI was very annoyed when I was redirected by U-Haul to this location. I had a reservation at another location and my truck was not there. I was sent to this location and I was a little bit upset about it. However Crystal Moore was so very gracious and listened to my rant and then was able to "fix" the situation with such grace and patience. She and her husband are gems and I'm glad they were able to help.
Margie BGreat customer service
Joshua SService was quick and everything was handled in a very professional manner. From the moment you walk in your treated with respect and the upmost care. This was by far the best rental service I've recieved. Thankyou Mrs. Moore for making moving day a very good success. Look forward to doing future business with you .
Symone BThe owners were friendly and provided excellent customer service.
Precious RThey went above and beyond to make sure everything was taken care of. Customer service was top notch. If I ever need a rental again I will not hesitate to use them again.
Anna LWhen I gt to location my reservation was canceled and I lost my rate quote. Had to call uhual customer service to see what happened but after 30 mins they fixed problem with they still don't know how it happened
MARIA H