I think this location is good, but we were supposed to get a dolly and it was given to someone else. It took a lot longer to load and unload which caused us to not finish in the 24 hour time frame, so we got stuck paying for another day. We wouldn't have needed the extra day if we would have had a dolly. I think we should get reimbursed for the second day.
Elijah S
Customer Reviews for Sheds Direct Zanesville
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
No one on duty at 4 pm? But returned via U-Haul app.
GARY RWe pulled in with the truck about five minutes after the location was supposed to close and the female came out and immediately took the truck from us and sent us on our way. Very efficient and helpful!
Francis HI was told I could pickup at 9 wasn't advised of the 10 am opening or that I could check truck out mobile. I waiting until I was able to check in on mobile, when I left about 10:30 still no employee on site and other people were also waiting.
Stephanie HLocation was closed when dropping off equipment. Called the drop off location left a voicemail and there was never a reply. Very disappointing service.
RUSSELL JGreat experience
Lenny dNice easy hookup to trailer. Pulled really nice and had ample places to strap down my load
JEFFREY MThe equipment number was not easily identifiable. The location was off for the self check-in - needed to walk around the premises to allow for location verification. Did not provide furniture dolly, moving blankets, and appliance dolly as requested in reservation.
James MStephanie was kind and very helpful!
vicki hEasy digital drop off as always. Thanks.
Jim BRent it out for less than 24 hours.
Nancy WStop being so aggressive!
Robert HI ordered the trailer from the Zanesville South Pike location and they helped me with every thing they were fantastic. I just picked up the trailer at Sheds direct
Pat MWith no on site assistance it was all phone calls in order to get the truck then no ramp to aid in loading Bullet hole in front fender Which the no on-site assistance and no loading ramp made 1 hell of a day put me behind schedule and lost my moving helper due to the bull shit delays not a good experience I’ve had way better experience with other u haul locations for sure
Greg MN/A
Christina LWhen truck was turned in no body called me. It was not until 2 days later I got a phone call from corporate office that it showed I still had truck. I called back to Shed Direct when they opened up and asked them to call me to let me know if there was any money owed or if I was getting anything back. I still did not get a call. I finally got an email stating what the bill was. If I need a truck again I’ll try the other location or call Rider. Kelly
Kelly SWe needed a furniture dolly we wasn't allowed to rent one from Zanesville then pick up trailer in Marietta she said we had to get it from the same place so when we get there they didn't have one so we had to use a little dolly very inconvenient , Marietta was the closest place that had a trailer which is 1.5 away but fortunately that is where we were heading.
RODNEY WI would just make sure people are aware the size of ball needed for the hitch & also the trailer has to have a plug for lights . Which was a total of $100 additional just to be able to pull the trailer
Myra EGreat Service.
Joseph MI couldn't login to return uhaul, PLEASE FIX THIS ISSUE
Roger HVery great customer service
KAREN HAll’s good
Joe HI would have liked to know ahead of time that we would have to do the turn-in online. We had already put the keys into the key box and then found out we needed them and were unable to correclty do the virtual turn-in. I've used a uHaul a few times and never had this issue before.
Daniel Searlier hours
RONALD PNo help nevercslledbot emailed me back
Greg H