Customer Reviews for Sheehan Cycle Trailer Sales
(U-Haul Neighborhood Dealer)

403 reviews

2000 9th Ave SW   Watertown, SD 57201

(605) 886-0144

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(605) 886-0144

2000 9th Ave SW
Watertown, SD 57201

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

There are 2 locations for this business, but they both take U-haul returns. We returned our trailer to the site that was closed. Just dropped it off, called the office and let them know. Again, everything went smoothly!

GINA D. 
Rating:
3.0

This location was over 100 miles away from the location that I listed as my pickup location. This cost me 3.5 hours and at least 14 gallons of gas. This is not the fault of the location but U-Haul in general. I called U-Haul to complain and they responded with "there are other customers that have to travel 500 miles to get their equipment" that is garbage customer service and that just tells me that you are willing to treat me worse than you already are. Next time I will go to Penske.

Michael S. 
Rating:
5.0

The vehicle was originally reserved in Aberdeen SD. I had to drive 110 miles one-way to retrieve this vehicle to complete the move. I would recommend compensating the renter in some way other than giving additional miles back to the moving location. After flying from Tennessee to Aberdeen SD, I basically had no other option than to pick this vehicle up to complete the move. I was notified a vehicle was not available in Aberdeen while on my lay over in Minneapolis. Very fortunate Sheehan reached out to meet our needs.

Dwight H. 
Rating:
5.0

I wanted a van, but the closest available were in Brookings. So maybe consider having a van in your fleet.

Lisa C. 
Rating:
4.0

Customer did not leave a comment.

Rick D. 
Rating:
5.0

Customer did not leave a comment.

Byron S. 
Rating:
4.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Customer did not leave a comment.

Shawn N. 
Rating:
5.0

Customer did not leave a comment.

Alicia S. 
Rating:
5.0

Customer did not leave a comment.

Chad S. 
Rating:
3.0

Customer did not leave a comment.

Joseph B. 
Rating:
5.0

Customer did not leave a comment.

Courtney Z. 
Rating:
5.0

No office staff. Just a drop off location but there was a staff person who didn't work for Uhaul that was there who was very helpful letting me know exactly where to park.

Theresa H. 
Rating:
3.0

Customer did not leave a comment.

DAVID H. 
Rating:
3.0

Customer did not leave a comment.

Dennis P. 
Rating:
5.0

Customer did not leave a comment.

Tyler G. 
Rating:
3.0

This feedback is regarding the corporate office in Fargo, ND. In an effort to improve the customer experience for everyone I recommend you hire more employees so the phone can be answered. Sitting on hold for over an hour is never a pleasant experience for anyone. Up to the day of rental I was left knowing nothing about where I should pick vehicle up (Sheehan's have several locations); I could only get ahold of the local office and unfortunately they were at the mercy of corporate. On the day of moving (over 200 miles away) the vehicle I rented an paid for was NOT available with no other vehicles available. After 2hrs of waiting for corporate to pick up phone and a vehicle to arrive I ended up with resorting to a trailer (zero discount). Thank God I had a truck to do so otherwise I would've been without anything. Moving is stressful enough and u can ease moving day stress for your customer by having the items available at the time agreed upon in the contract as well as good customer service & communication between local & corporate office.

Misty F. 
Rating:
4.0

Customer did not leave a comment.

Melanie W. 
Rating:
5.0

I always get great service from these people. They go above and beyond what is required. The only place I go in Watertown.

Richard J. 
Rating:
5.0

All good

Earl B. 
Rating:
5.0

Contacted me immediately about trailer concerns.

Rand F. 
Rating:
5.0

Customer did not leave a comment.

ANNIE C. 
Rating:
3.0

Customer did not leave a comment.

Amanda L. 
Rating:
5.0

Sheehan always treats me well and gives great service. The equipment is always clean and in good condition. I wouldn't change anything.

Richard J. 
Rating:
5.0

Customer did not leave a comment.

BERNIDA G. 
Rating:
4.0

dropped off after hours. U haul texted me the wrong address to drop off.

Todd O. 
Rating:
2.0

When I made the reservation the total came to around $130 when I picked the uhaul up it needed up being $260. Don't know how the price changed that dramatically but that was ridiculous. Wasn't necessarily the locations problem but uhaul itself

bridger J. 
Rating:
4.0

Na

Jordan S. 
Rating:
5.0

Customer did not leave a comment.

Adam R. 
Rating:
5.0

When I dropped the trailer off I called the uhaul number and talked to a.very unhappy gal on the phone. She told me I would be paying double for dropping at a different location. Sorry but I thought I was going where I requested. Not a happy customer!!!!

Lonnie H. 
Rating:
2.0

The guy that checks in the units was not there and the guy that was didn't know anything

Cody S. 
Rating:
5.0

Customer did not leave a comment.

Keith M. 
Rating:
5.0

Customer did not leave a comment.

Daniel K. 
Rating:
5.0

Customer did not leave a comment.

craig S. 
Rating:
5.0

Customer did not leave a comment.

Gerald S. 
Rating:
3.0

trailer's lights were functional but had an annoying error message for the brake and turn signal bulbs

Kerry B. 
Rating:
2.0

Person who knew how to do rental was at different location. Waited 40 minutes for them to arrive and do rental paperwork. Evidently the other 4 people who were there don't do rentals???

brig S. 
Rating:
4.0

Did not go inside the building, or communicate with any employees; I dropped my cargo trailer off on a Sunday when this location is closed, and followed the instructions on the phone app to turn in the trailer. VERY easy instructions and everything worked great!

michelle T. 
Rating:
5.0

Customer did not leave a comment.

jim S. 
Rating:
5.0

Customer did not leave a comment.

SCOTT R. 
Rating:
4.0

Customer did not leave a comment.

george E. 
Rating:
5.0

was quick and easy

Dwight S. 
Rating:
4.0

Customer did not leave a comment.

Christina T. 
Rating:
5.0

Customer did not leave a comment.

Christina F. 
Rating:
4.0

Had no idea what I was getting into when I returned after hours. system was not working but telephone person was extremely helpful. turns out my last name was spelled wrong but she walked me through the whole process. Thanks!

Jim M. 
Rating:
5.0

Customer did not leave a comment.

Joseph C. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
5.0

This location was more of what we expect when we rent from Uhaul. Thank You

jeremy N. 
Rating:
5.0

Customer did not leave a comment.

Alec B. 
Rating:
5.0

Customer did not leave a comment.

Steve H. 
Rating:
5.0

Customer did not leave a comment.

Riley G. 
Rating:
5.0

Customer did not leave a comment.

Mark K. 
Rating:
5.0

Customer did not leave a comment.

Donald T. 
Rating:
2.0

Gave ourselves some time to cool off and call to see how to do this review, the guy was nice enough, but I was not aware you had to wait someone to get to the place to rent isn't this a uhaul store?

Maleah S. 
Rating:
5.0

Customer did not leave a comment.

weston Q. 
Rating:
5.0

Customer did not leave a comment.

Brian J. 
Rating:
3.0

Customer did not leave a comment.

richard L. 
Rating:
5.0

Customer did not leave a comment.

Todd W. 
Rating:
5.0

Nothing

Mitch J. 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH D. 
Rating:
5.0

Customer did not leave a comment.

Teresa H. 
Rating:
5.0

Customer did not leave a comment.

Marilyn M. 
Rating:
5.0

Very helpful lady

Branden N. 
Rating:
5.0

Customer did not leave a comment.

Mark K. 
Rating:
5.0

Customer did not leave a comment.

Lisa T. 
Rating:
4.0

Customer did not leave a comment.

Kasey T. 
Rating:
5.0

Customer did not leave a comment.

Jared W. 
Rating:
5.0

Customer did not leave a comment.

Shawn E. 
Rating:
3.0

Customer did not leave a comment.

Brian M. 
Rating:
4.0

Customer did not leave a comment.

Jaedon W. 
Rating:
2.0

Who is this guy they say is always ready to assist you? NEVER THERE! RIDICULOUS

Linda S. 
Rating:
2.0

Customer did not leave a comment.

TRAVIS A. 
Rating:
1.0

shouldn't not have to wait that long for person, get some to other place

Imael A. 
Rating:
3.0

Customer did not leave a comment.

LANCE H. 
Rating:
5.0

Nothing to improve,we had no problems, AND. KIM in watertown ,S.D. went over and above for us for our truck!! She's a"Winner,Winner,Chicken Dinner for her!!!!

Patty H. 
Rating:
1.0

My Dad dropped the tow dolly off early, we called 3 times and stopped there at least4 times, the uhaul manager is not ever even there, Uhaul called about no return till today, very bad business

Jon W. 
Rating:
1.0

Consider customers time is important when an appointment is made

Sue T. 
Rating:
1.0

WAIT, guy should be there I think!

Joshua S. 
Rating:
2.0

Customer did not leave a comment.

Lucas C. 
Rating:
4.0

Customer did not leave a comment.

James N. 
Rating:
2.0

Wait for someone to get there from across town?? Ridiculous, good service other than the wait

Betty B. 
Rating:
2.0

wheres waldo?

Jim G. 
Rating:
2.0

Customer did not leave a comment.

James K. 
Rating:
1.0

Never anyone at the place....?????

Jenna F. 
Rating:
5.0

Customer did not leave a comment.

Jeff H. 
Rating:
2.0

Customer did not leave a comment.

Michael T. 
Rating:
4.0

Customer did not leave a comment.

Charles C. 
Rating:
1.0

Make sure and tell the customer that you're going to fuck them over after the rental is done

Mike D. 
Rating:
2.0

Timely service should be given

Andrew C. 
Rating:
5.0

Customer did not leave a comment.

Ricardo O. 
Rating:
5.0

Customer did not leave a comment.

David G. 
Rating:
2.0

Customer did not leave a comment.

Falon L. 
Rating:
3.0

Customer did not leave a comment.

Benjamin C. 
Rating:
2.0

manager is not there ever called 6 times and stopped 4 times to talk with him uhaul needs to step it up

Brent K. 
Rating:
2.0

lady that came to help me did a great job but not having the worker at the store is bad other wise would have been good

Ronald S. 
Rating:
1.0

Customer did not leave a comment.

Tom M. 
Rating:
1.0

no verification

PAUL P. 
Rating:
3.0

Answer the phone when someone calls in, don't put them on hold for 25 minutes! My brother spent at least 4 hours on the phone trying to get something straightened out and never did. Ridiculous as long as he was put on hold. If you are busy, take a name and number and call them back, the music was awful, static and hard to listen to for 25 minutes. Also, we had to tell someone who called that the trailer had been returned, the information wasn't forwarded to the right place.

Bruce M. 
Rating:
3.0

They just told me where to go drop it and never helped after that. I have a bad back and neck and had to take off hitch myself.

Wayne R. 
Rating:
3.0

Customer did not leave a comment.

Chad E. 
No reviews have been submitted for this location.

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