Customer Reviews for Shelby U Store It
24/7 Rentals  |  U-Haul Truck Share 24/7© Location

25 reviews

2430 W Main St   Shelbyville, IL 62565

Office Hours

Always Open On Your Smartphone

Services at this Location:

Contact Us

2430 W Main St
Shelbyville, IL 62565

Services at this Location:

Office Hours

Always Open On Your Smartphone

What is 24/7?

It's the way we allow you to pick up your truck at anytime, day or night, using your mobile device. We are always open on your smartphone to Make Moving Easier©.

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

The convenience of the location meant that our overall miles were less than 5 which was fantastic. The U=Haul App however was a nightmare! It wanted Account Verification but would only send the one-time code to an old landline we used over 3 years ago or an email which was only accessible at our home where we, obviously, weren't.

Steven T 
Rating:
4.0

Great customer service.

Becky P 
Rating:
4.0

The online pick-up process was not sure friendly.

David B 
Rating:
3.0

Customer did not leave a comment.

DANNY M 
Rating:
3.0

They need internet service availability for their customers. I had to call U-haul both to rent and return a truck.

JANICE L 
Rating:
3.0

The online check in to get your equipment did not work properly and again to return the equipment. It did not work properly.

Rogina H 
Rating:
4.0

Your website is a disaster. Had to make additional calls to regional of and fist Mgr to pick up. Site kept telling me I had. No reservation but I had.

Mark L 
Rating:
3.0

Customer did not leave a comment.

CINDY M 
Rating:
3.0

Customer did not leave a comment.

JANICE L 
Rating:
5.0

Customer did not leave a comment.

ronnie H 
Rating:
5.0

James Edwards WENT Above & Beyond to make my rental smooth Koodos...to JAMES THANK YOU

Karen F 
Rating:
4.0

Customer did not leave a comment.

mark W 
Rating:
5.0

Customer did not leave a comment.

Robert S 
Rating:
3.0

Easy, unmanned, option for returning a trailer. Very quick process.

MARK G 
Rating:
1.0

No one there to receive no place to park and no confirmation

Kenneth R 
Rating:
5.0

James was great to work with!

Karen L 
Rating:
4.0

Customer did not leave a comment.

Russell P 
Rating:
4.0

Customer did not leave a comment.

GREGORY W 
Rating:
5.0

Customer did not leave a comment.

John A 
Rating:
3.0

Customer did not leave a comment.

Wanda B 
Rating:
3.0

The automated check in and out is likely very effective in a city with good Wi-Fi. However in rural areas like this it becomes a 20 to 30 minute process with a world of built in frustration

Jim P 
Rating:
1.0

Make the gps link go to the actual pick up place. The texted link from uhaul takes you to a corn field in bfe

Christina G 
Rating:
3.0

Return area is very small and hard to pull into but part of that was a 25’ truck angle parked. I do think this is a brand new location but it needs some more work

Doug H 
Rating:
2.0

The app for returning the unit did not accept our location and we had to call uhaul, the First Lady we spoke with Vernita Nash was extremely helpful and accommodating, the following day when we had not received our receipt we had to contact uhaul again by phone, this lady was rude, and condescending. I was trying to get a problem solved and she was not helpful at all. Because of her attitude I will not use your service again. I am willing to pay more for the service and be treated with respect.

Sue B 
Rating:
5.0

Customer did not leave a comment.

James D 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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