I made a reservation for a car hauler trailer on the Uhaul website to picknup in Escanaba MI. I was about 30 minutes late when I walked in. Grace the representative apologized, but the one trailer that they had was already rented out for the day. She gave me 3 choices for the same trailer and none of them worked for me. I was on a timeline. I offered some options and I ended up picking up a smaller trailer enroute to my pickup location for the purchase I had made. Intially very unhappy, however Grace did everything in her power to fulfill the rental. She handled the pressure like a champ.
JOSEPH V
Customer Reviews for Shelbys Quick Mart LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.