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nelson m
Customer Reviews for Shell Of Lyndhurst
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I pick up the truck maybe half an hour later that I finished the paper work the link to make the video was expired and told me to talk to the attendant and the guy told me not to worry about so I couldn’t do the video
Dante MThe van was filthy smelled really really bad had food all over the floor
MATTHEW RI received very friendly and good service. Thank you.
Joonki YWe had no issues.
JUSTIN Avery happy with the truck was very nice clean
luan kI cannot recommend anybody over there...the customer service is not good..I returned the truck at 6:22 pm ..on the receipt it's 7:11..false..the charged me 41 more..it's not serious. He told me $82 ,..and he changed me 88 $and 41$ ...it's robberies...
maghininyida kAs a long time customer, this whole experience was a waste of money and time. I was booked at my regular place in North Arlington N.J. I had to move my time up but couldn't do it. I called uhaul and they informed me that I had to go to the uhaul at the shell station in lyndhrst. I was 100% against this. Uhaul said there was nothing that can be done. I got there on time and as soon as I got in the van, there was an empty bottle of Johnny walker red. Windows were dirty and the Driver side window was broken and wouldn't go down all the way. The back was dirty and had paint spilt all over the right side back. I had to drop the truck off earlier because I couldn't put my client on the passenger seat due to all the animal hair. I spend thousands yearly with uhal and this made me think about my soon to be new options with regards to rentals in the future.
James GWatch video before renting It takes time because everything is done on line.
Nicholas LSmooth from pick up to drop off
Thomas HVery good
diamantin rGood
Edwin MTo very long to verify. Waited A whole hour in the cold.
Daniel NLocation did not have enough moving blankets to fill my reservation. Only received 6 instead of 12.
James MGreat staff
Joseph Mexcellent very clean and profesional
miguel tThe check-in process was difficult for me as I am older and not savvy with using my cell phone to do this. Thankfully the gas station attendant helped me to manually get the information I needed but there were some language barriers that also required extra effort.
Marietta LThe employees were hard to understand and not very helpful.
Jeremiah SI did everything online and still had to redo everything when I got there. Took information and passed it to someone on the other end of the phone. Returned rental was being charged about $50 more because of wrong mileage. I had pictures of beginning mileage and ending mileage. The attendant said they would call me back after I brought it to his attention but no call back yet.
Samuel GVery easy and very helpful
Rosemary MGentleman at the counter was very professional and had me in and out quickly.
David DThe person at pick-up was visibly irritated when I told them I’m picking up a pre-reserved UHaul. It took them 30 minutes to get everything ready because the “owner” was handling the UHaul reservation over the phone. The furniture dolly was FILTHY and had screws sticking out - the person at the attached service center cut it out. The blankets were not clean at all and stored in an outdoor shed. The truck was OLD and creaky. The change oil light kept coming on and off. The key got stuck in the ignition. This place is FAR from the quality I have experienced at other U-Haul locations.
Abhinav AVery professional 👏
Angel BI was over charged and didn’t receive the van I requested.
Jazmin WThe app is horrible
Daniel BBetter customer service and to give me the truck on time!
Carmen DTook forever to sign in and out of app
David PI didn’t understand what the guy was saying. I knew it was $19.99. I was never told anything else.. I had no idea that it was going to be that much money for 24 miles . If I knew this ahead of time I would’ve never rented the truck with the gas. It cost me $77. I would’ve put the stuff on the top of my truck before I paid that kind of money. Very disappointed with the price.
richard cEasier check in experience for locations where it is not a traditional Uhaul store. I was late for pick-up and it did not want me to check in to grant me acces to a code that could open the keybox
Jan MNo one to help, no one new anything, missing furniture pads.
Michael MI went to orange nj location and my truck was blocked in by another truck I had to stand and wait in the pouring rain for an hour while I was on the phone with customer service and they sent me 1520 minutes away to another location to get another truck. Meanwhile I was one hour and 30 minutes late I had to move my aunt from one town to another which was an hour away. This was ridiculous.
Grace FGet someone who's informed about renting your vehicles there is no one there with any information on how to do it when there was less than a quarter of a tank of gas I said are you going to fill it up and I'm at a gas station no no gas gas then I was charged a fuel fee of $20.60 when I left it more filled than it when I received it
James DThe person working there was very rude,kept trying to take my phone out of my hands whenever I asked him a question about something regarding the reservation. The van was very dirty, the seats in the front were covered in dog hair and the bar was very dirty. Some items I moved I had to wipe or clean off once I got to my location. Very disappointed and will not return to this location and will have to reconsider if I will rent from U-Haul again.
Robert CGreat vehicles and very clean!
EDAR QThe attendant who worked there was not remotely helpful. He just said scan the code and would not provide any information. I would avoid this location at all costs
Christopher BThe truck was not well the brakes and not good. Tires were flat.
Susana LThe attendant made me unload the tow dolly and take pictures myself, he said he didnt know how to do it. After I did it he just walked away from me and didn't say anything. I had to call him back over to me to ask if that was all and if he provided me with any onformation stating I returned equipment he just said no and walked away again
Ralph RThey were professional, friendly, & very helpful
Mary Athe front passenger tire had 20 out of 90 psi, and shell wouldn't allow me to use their air in the garage. then he said he had no quarters to use the machine outside. he told me to drive a mile down the road to 7eleven where i had to pay to air up the tire to safely drive to buffalo
steve yThe guy was amazing
jimmy pHelpful owner/ operator. Location very convenient to Route 3
James CHave truck ready when say it going to be ready. I was supposed to pick at Kearny location at 10:30 am truck wasn't too here. We had to drive to another location and took about two to get truck with the mobile app. The guy at customer service helped us a lot but I got more than two hours late my destination . Never again trust the U-Haul.
Rodrigo NUhaul moved me many times, didn't have the vehicle I requested and tried to charge me for the mileage of the vehicle that they had even though it was not what I needed. The tires were low on the vehicle and caused high speed (50+ mph) to be shaky and uncomfortable drive
Stephen VEasy and convenient! The gas tank has less than a quarter upon pick up. I put some gas in before we left Shell. And I returned it more full than I received it.
Haley ZHad to call the manager from the employee’s phone who worked there because he didn’t understand. And then when the manager came he was upset that he had to be there. Then he was irritated when I told him that I was told that they would pay for any leftover boxes that I had. So overall not a great experience.
Katy CThe lock box #1 has the wrong code. It’s for lock box #2. Luckily the worker inside was able to open it for us but if we were late we wouldn’t have been able to get the keys. The uhaul phone number also has the wrong lock box number. Truck also only had a quarter tank full when we picked it up
Steven KAwsome, quick and so needed.
lisa tI appreciate the help from the staff
Samuel JSmooth process, wanted to pick up a little earlier than originally needed. So self check process wasn’t sure it would work with a change. Staff at store handles everything smoothly.
Robert SThey were very professional and helpful with my rental assistance. Thank you.
Jose GThe package that comes with the U-Haul was already ripped open, never replaced. So we had to use our own lock, not sure what else the kit was supposed to come with.
Michael VGreat service but I waited too long to do the paper work
nicola aExcellent customer service. Friendly atmosphere.
Paul CExcellent service!!! Professional & friendly!!!
Jacqueline KThe truck I was to pick up was not available at sight even with my confirmation number and paper work person blamed u haul company for this said company sent e mail to pick up truck in east Rutherford then rented me a smaller truck for more money then the original agreement I plan to persue this legally and publicly on internet for what I consider fraudulent activity at this location
michael pThe process was very smooth and the truck was in fine working condition. The location had a very nice staff and made things easy. I would use them again.
Scott F