Customer Reviews for Shell Of Lyndhurst
(U-Haul Neighborhood Dealer)

Rating:

5.0

No problems great service.

Rating:

1.0

As a long time customer, this whole experience was a waste of money and time. I was booked at my regular place in North Arlington N.J. I had to move my time up but couldn't do it. I called uhaul and they informed me that I had to go to the uhaul at the shell station in lyndhrst. I was 100% against this. Uhaul said there was nothing that can be done. I got there on time and as soon as I got in the van, there was an empty bottle of Johnny walker red. Windows were dirty and the Driver side window was broken and wouldn't go down all the way. The back was dirty and had paint spilt all over the right side back. I had to drop the truck off earlier because I couldn't put my client on the passenger seat due to all the animal hair. I spend thousands yearly with uhal and this made me think about my soon to be new options with regards to rentals in the future.

Rating:

3.0

Watch video before renting It takes time because everything is done on line.

Rating:

3.0

THe gas attend should be more knowledgeable about the return process

Rating:

5.0

Smooth from pick up to drop off

Rating:

5.0

Very good

Rating:

5.0

Good

Rating:

3.0

To very long to verify. Waited A whole hour in the cold.

Rating:

4.0

Location did not have enough moving blankets to fill my reservation. Only received 6 instead of 12.

Rating:

5.0

Great staff

Rating:

4.0

This location was selected after my original option, we had a horrible experience and would like to speak to a regional MANAGER please..... Thank you

Rating:

2.0

Rear view side mirror on passenger side was taped together and couldn’t be moved in order to be usable. Made my right passenger side a huge blind spot on highway and totally dangerous. I also was charged for $15 insurance even though I declined it when making reservation

Rating:

5.0

excellent very clean and profesional

Rating:

4.0

The check-in process was difficult for me as I am older and not savvy with using my cell phone to do this. Thankfully the gas station attendant helped me to manually get the information I needed but there were some language barriers that also required extra effort.

Rating:

2.0

The employees were hard to understand and not very helpful.

Rating:

1.0

Everyone went smooth at first but once it came to paying, they were overcharging me for stuff they had never mentioned to me. I also came and hour after my rental service and they decided to charge me for a whole day of use, instead of just charging me for the extra hour of use.

Rating:

2.0

I did everything online and still had to redo everything when I got there. Took information and passed it to someone on the other end of the phone. Returned rental was being charged about $50 more because of wrong mileage. I had pictures of beginning mileage and ending mileage. The attendant said they would call me back after I brought it to his attention but no call back yet.

Rating:

5.0

Very easy and very helpful

Rating:

4.0

My only concern is I was billed three times for the one date, one rental. I called the location and was told I should be credited in the next day or so for two of the amounts. I was billed when I picked up the van, billed at drop off, and billed the next morning.

Rating:

5.0

One headlight is out

Rating:

5.0

Gentleman at the counter was very professional and had me in and out quickly.

Rating:

1.0

The person at pick-up was visibly irritated when I told them I’m picking up a pre-reserved UHaul. It took them 30 minutes to get everything ready because the “owner” was handling the UHaul reservation over the phone. The furniture dolly was FILTHY and had screws sticking out - the person at the attached service center cut it out. The blankets were not clean at all and stored in an outdoor shed. The truck was OLD and creaky. The change oil light kept coming on and off. The key got stuck in the ignition. This place is FAR from the quality I have experienced at other U-Haul locations.

Rating:

5.0

Very professional 👏

Rating:

2.0

Pick up process was tedious and attendants were zero help

Rating:

2.0

I was over charged and didn’t receive the van I requested.

Rating:

1.0

Horrible overall experience, though i blame Uhaul more than this location. There were no furniture blankets even though we ordered two dozen. Had to call customer service and drive out of our way to get them. Gas tank was empty,. Truck was not clean. Unattended pickup was a disaster. App did not work . Took us an hour to finally get the pickup completed with several calls to customer service. Truck engine sounded like it was about to give out. Problems with app during drop off. More calls to customer service.. When returning truck there was one extremely tight spot that we had to back into. Was so close to other truck had to squeeze out of truck to get out when parked. Overall an extremely unpleasant experience.

Rating:

3.0

The app is horrible

Rating:

1.0

Better customer service and to give me the truck on time!

Rating:

5.0

Make it more easy to rent a u-haul

Rating:

3.0

Took forever to sign in and out of app

Rating:

3.0

I didn’t understand what the guy was saying. I knew it was $19.99. I was never told anything else.. I had no idea that it was going to be that much money for 24 miles . If I knew this ahead of time I would’ve never rented the truck with the gas. It cost me $77. I would’ve put the stuff on the top of my truck before I paid that kind of money. Very disappointed with the price.

Rating:

2.0

Easier check in experience for locations where it is not a traditional Uhaul store. I was late for pick-up and it did not want me to check in to grant me acces to a code that could open the keybox

Rating:

1.0

Customer service was terrible. Paid online when I went to the location was rudely told not here you are not here. Called 800 number location moved no notification from U-Haul that it moved. Drove to the other location the owner immediately ran out and informed us to use the app. App did not recognize my phone # or email used during the time I rented. Called 800 number AGAIN to be told late for my pickup Customer service could help transferred me to another person and sat on hold for ten minutes with no one picking up the line. My husband came and saw no one helping me and finally convinced the owner of the gas station to assist us. He was reluctant to do so. So needless to say after that horrible experience I will Not be renting from UHaul again.

Rating:

1.0

No one to help, no one new anything, missing furniture pads.

Rating:

3.0

items ordered were not provided ( 1 dolly and a set of moving blankets )

Rating:

5.0

First time renting from U-Haul in a long time. With the new system i.e. taking picture of my license, putting in three contacts, etc. it was a bit overwilling. I couldn't complete it online, but the attending helped me and completed the request. I might add at the time there were several cars at the gas pumps, but he still managed to service all of them and take care of me almost at the same time. He also was very knowledgeable of your system so the process went very smooth.

Rating:

1.0

I went to orange nj location and my truck was blocked in by another truck I had to stand and wait in the pouring rain for an hour while I was on the phone with customer service and they sent me 1520 minutes away to another location to get another truck. Meanwhile I was one hour and 30 minutes late I had to move my aunt from one town to another which was an hour away. This was ridiculous.

Rating:

1.0

Get someone who's informed about renting your vehicles there is no one there with any information on how to do it when there was less than a quarter of a tank of gas I said are you going to fill it up and I'm at a gas station no no gas gas then I was charged a fuel fee of $20.60 when I left it more filled than it when I received it

Rating:

3.0

The equipment was fine but this location asked for a lot of information that was already provided for when you rent the car. They asked for my license, a photo, emergency contacts, where I was going…. Etc. it was just annoying since I already put that info online.

Rating:

2.0

The person working there was very rude,kept trying to take my phone out of my hands whenever I asked him a question about something regarding the reservation. The van was very dirty, the seats in the front were covered in dog hair and the bar was very dirty. Some items I moved I had to wipe or clean off once I got to my location. Very disappointed and will not return to this location and will have to reconsider if I will rent from U-Haul again.

Rating:

5.0

Great vehicles and very clean!

Rating:

2.0

The attendant who worked there was not remotely helpful. He just said scan the code and would not provide any information. I would avoid this location at all costs

Rating:

1.0

The truck was not well the brakes and not good. Tires were flat.

Rating:

4.0

The person working at the location last night was rude.

Rating:

5.0

Everything was perfect !!

Rating:

1.0

The attendant made me unload the tow dolly and take pictures myself, he said he didnt know how to do it. After I did it he just walked away from me and didn't say anything. I had to call him back over to me to ask if that was all and if he provided me with any onformation stating I returned equipment he just said no and walked away again

Rating:

5.0

They were professional, friendly, & very helpful

Rating:

1.0

the front passenger tire had 20 out of 90 psi, and shell wouldn't allow me to use their air in the garage. then he said he had no quarters to use the machine outside. he told me to drive a mile down the road to 7eleven where i had to pay to air up the tire to safely drive to buffalo

Rating:

5.0

Customer service was excellent. Highly recommend. Quick service.

Rating:

5.0

Very good experience overall

Rating:

5.0

The guy was amazing

Rating:

5.0

Helpful owner/ operator. Location very convenient to Route 3

Rating:

5.0

Great service all around. Please do not change

Rating:

5.0

Have truck ready when say it going to be ready. I was supposed to pick at Kearny location at 10:30 am truck wasn't too here. We had to drive to another location and took about two to get truck with the mobile app. The guy at customer service helped us a lot but I got more than two hours late my destination . Never again trust the U-Haul.

Rating:

2.0

Uhaul moved me many times, didn't have the vehicle I requested and tried to charge me for the mileage of the vehicle that they had even though it was not what I needed. The tires were low on the vehicle and caused high speed (50+ mph) to be shaky and uncomfortable drive

Rating:

5.0

Easy and convenient! The gas tank has less than a quarter upon pick up. I put some gas in before we left Shell. And I returned it more full than I received it.

Rating:

2.0

No supplies Trailer was connected incorrectly to hitch. Not tightened

Rating:

2.0

Had to call the manager from the employee’s phone who worked there because he didn’t understand. And then when the manager came he was upset that he had to be there. Then he was irritated when I told him that I was told that they would pay for any leftover boxes that I had. So overall not a great experience.