Everything went perfect
Will C
Customer Reviews for Shelton Storage
24/7 Rentals
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U-Haul Truck Share 24/7© Location
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
i scheduled a rental for sunday, i was afraid the truck was too big so i called uhaul sunday and the guy helped me locate another but they were not available so he scheduled the pick up for 3:00 sunday which was 2 hours later than orginally scheduled. The man said i had 24 hours to return it. i arrived around 1:40 central time which was 2:40 eastern. Had a little trouble but was able to complete the pick up. The man said i had until 3 the next day to return it. Fast forward to Monday around 3 i made it back to the site but going to check in and realized i forgot to refuel. The gas station was literally across the street. no big deal. by the time i was able to return the truck it was after 3 eastern time. I realized i didn't take a picture of the fuel gauge soi called the lady at the storage place (Brittany) at shelton storage and told her i locked it before i could take the gas gauge pic and she told me she would close it out monday and confirm i left fuel in it. I literally called uhaul and there should be notes in the system of my calls. i was trying to understand the process since this was my first time using the mobile service and she said she would confirm my fuel i returned and close it out for me. i calle uhaul every step of the way trying to document the process so they knew i was trying to return it properly. You should see notes in your phone system. So ultimately they charged me for another day even though i was trying to return it. Brittany told me the next day i returned it around 1:38 and that's 2:38 eastern time. I would hope the managers that i called would return the charge for the extra day because it seemed like the right thing to do. UPDATE, i just checked my bank and a total of $57.21 was added back to my bank account so i will change my review to EXCELLENT. That is the right thing to do and i appreciate that. Uhaul could of told me to get bent and i would just be charged that extra regardless so i'm not going to erase all this but i will change my rating because of this. Thank you for your time and efforts! it appears it was returned by Uhaul/Shelton storage so i appreciate that from both of you guys
Thomas HGreat location
Barbara BClean.
JONATHAN SGreat location
DAKOTAH WMy only issue was I picked up the truck with a quarter tank of fuel and was made to put a half a tank back in it or risk being charged and was charged an additional 7 dollars on top of the 116.50 I had already paid and went well under my mileage I put down that it would be used. I put 40 miles and only used it for about 21 miles and was made to pay more money even though I should've been reimbursed some of my deposit.
Cody SGreat drop off
JOSEPH BGreat drop off
JOSEPH BGreat
Derek HRepair gas fill! Repair on line - we should not have been charged over night fee - app was down - program off line
Bill WLocation had no signs found it due to other U Hauls being there, in a location with hardly any service. So getting the rental was a slow process
Gisselle TCheck transmission or rear end - making too much noise
WILLIAM WCheck transmission & rear enf
WILLIAM WEasier drop off. A lot of ppl know how to use apps, but some others have problems with it. I just think it would be easier to kiosk so they can scan with there phone so they can do a drop off that way and just put in the tag and number of truck or trailer and it pulls it up and they can simply push a return button on the phone. Just a thought :)
Dillard DRepair floor
WILLIAM WImprove on line return
Bill W