Customer Reviews for Shepards Automotive

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Shepards Automotive

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Carensa S.
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Customer did not leave a comment.

efren A.
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Someone need to help this guy! Its only him but he still manages to make things happened! Glad to know this place is still open and its near DTLA. Very convenient.

juan S.
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Customer did not leave a comment.

Ayako D.
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Check engine light came on. Truck idled very rough which leads me to wonder how your trucks are maintained. Inside cab was not as clean as one would expect in time of covid19. Sorry, I would not recommend your company As far as rental operator, he was courteous and explained things. I like the idea of after hour returns.

Andre G.
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Everything went well... people there were very polite and fast. Totally recommend

efren A.
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Thank for being open during this time. ask your boss to give you a raise since you're the only one here! thanks a lot dude

LORI N.
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Customer did not leave a comment.

Richard L.
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I paid online in advance of my pick up a total of $220 for a one way move. The night before my move-in, someone called me saying I can no longer do a one-way because they need the truck back that night. I agreed to make sure I brought the truck back to the same location (Shepherd's Automative). The person on the phone ensured me that it would actually be less expensive and they would not charge me for the extra mileage of bringing the truck back. The day after I returned the truck, I was charged an extra $170. They charged me for the extra mileage as they promised they would not (since I agreed to bring it back instead of doing a one way move) and they claimed I did not return one of the dollies, which I am positive that I did. I have now been on hold on the phone trying to talk to someone about this and have been unable to reach someone.

Sheri A.
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Customer did not leave a comment.

Ruben R.
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Customer did not leave a comment.

hender M.
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Customer did not leave a comment.

MICHAEL Q.
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Great job thanks

Gretchen B.
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Customer did not leave a comment.

Suha P.
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Customer did not leave a comment.

Carl H.
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Their usual efficient performance

stanley D.
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Customer did not leave a comment.

Carl H.
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Professional and friendly

Christian M.
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Customer did not leave a comment.

Carl H.
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They're always a professional operation and have been very happy with their service.

Carl H.
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Always professional I've been renting from them for almost 20 years now

Lars D.
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Fast service and friendly guy

VELIA O.
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Customer did not leave a comment.

William F.
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Customer did not leave a comment.

ernie B.
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Everything was perfect If need to use again Will rent here

JENNIFER L D.
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Have everything there the customer ordered and someone skilled in rentals.

ivan L.
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Customer did not leave a comment.

Omar S.
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I reserved a uhaul close to where I needed and got a call from an agent that the vehicle requested wasn't available at the location and sent me to another location in which ended costing twice as much per mileage.

Ruben S.
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Great Fast service with Clarity ??

David T.
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Customer did not leave a comment.

A. Michael D.
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Experienced delays because online check-in failed. Customer service & onsite service where both helpful.

Carl H.
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They're always efficient, on time, and a great place to rent a vehicle.

Abiy S.
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I was charged fuel cost even though the line was very close to original.

David R.
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Customer did not leave a comment.

Gordon L.
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Customer did not leave a comment.

Cheram B.
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Customer did not leave a comment.

Lynndi S.
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It was fine. Not enough parking for customers because it's more of an auto repair shop it seems, but the service was quick and easy. The gentleman who served me was very nice and respectful.

Jessica B.
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Customer did not leave a comment.

Joyce L.
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Customer did not leave a comment.

MIRIAM G.
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Was charged for 2 days when i returned the vehicle within 24hrs of renting it plus insurance. Went to return uhaul and nobody was at the shop for an hour later and said i was late when i showed up nobody was there.

Elizabeth G.
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Very nice guys checking out the trucks.

Carl H.
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Steveis always a great place to rent from

daniel A.
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Very friendly and helpful. Made the process quick and easy.

Reggie L.
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Customer did not leave a comment.

Vicki D.
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Customer did not leave a comment.

Richard E.
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Have a larger variety

Yvonne G.
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Customer did not leave a comment.

Eduard S.
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Customer did not leave a comment.

Migum G.
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Customer did not leave a comment.

Tommy P.
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Having a truck a little cleaner, not as a rental car but a minimum. The one I had this time was really dirty. (Spilled sodas, chips, plastic cover all over the cabin's floor. Otherwise, great service again !

Veronica C.
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Customer service was excellent.

Christian Q.
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Customer did not leave a comment.

JASON B.
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I went over the estimated miles by a little bit and they were fast they charge me extra. But when I put extra gas out of my pocket which I do not need to do they did not take any money off. Kind of sucks.

ELBA C.
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I was very pleased with the service.

Nize L.
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They end their work earlier than the time they should. So they charge me for another 2 days fee and let me pay for their unreasonable absent.

Rodney C.
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No Improvement necessary

David V.
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Customer did not leave a comment.

Charlie P.
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Customer did not leave a comment.

jeff C.
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Ask for Steve. Awesome customer service and expertise. Very friendly and gets you in and out so you can get to your moving needs ASAP.

Luis D.
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Customer did not leave a comment.

Andrew H.
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These guys are great

ben T.
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Customer did not leave a comment.

Allie L.
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Great service. No complaints or suggestions.

Sterling E.
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Customer did not leave a comment.

Fred B.
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Customer did not leave a comment.

Erika M.
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Customer did not leave a comment.

EDMUND H.
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Customer did not leave a comment.

BRIAN C.
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Customer did not leave a comment.

Misael L.
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Employees at this location are not quite skill on the uhaul services since it's more of a auto shop than an actual uhaul location. It was my second time since it was the closest site that had a truck available. First time I went didn't do better at all, I had to cancel on the spot because of the ineptitude of the employee and the one that he called on the phone from the 800 number for help.

suey W.
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The sales Rep his name is Abraham is the best helper. I will recommend to all my friends. Thanks

Gloria H.
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Customer did not leave a comment.

MANDY W.
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the person serve me is very nice and helpful

Ruth V.
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Don't scam people with your rates.

Vicki D.
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Customer did not leave a comment.

Manuel V.
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Customer did not leave a comment.

Mark J.
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Customer did not leave a comment.

Lindsey T.
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Customer did not leave a comment.

Alex Alonso V.
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Steve was very cordial and informative.

vincent L.
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I was completely satisfied with the service I received from this location. Will definitely be back to rent a UHual truck from this location again.

Evan C.
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The truck was dirty inside. I have to sweep it out.

William M.
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A larger selection would have been nice but this location was several blocks from my factory so I selected to use it.

JASON W.
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The original location was having issues outside of their control with the police. I got a call from uhaul redirecting me to the new pickup location and a text with the address. Very nice to get that kind of customer service. Thank you

danny L.
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Nice guy!

Edward L.
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Customer did not leave a comment.

Adam P.
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Customer did not leave a comment.

GEORGE N.
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Customer did not leave a comment.

David G.
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The location in very convenient to my office. The 15' Box Van was well maintained and served our needs well. The pick-up & drop-off was easy and quick. I will most likely use the U-Haul location again in the future. David Galuhn, COO Dailey-Wells Communications (951) 544-4794

Kelly M.
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The location was good, the windshield was dirty on the inside, the staff was very helpful

Ying Z.
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the opening on the key drop box was too small for the key I had. wish it could be bigger

Brian S.
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Customer did not leave a comment.

Robert R.
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Customer did not leave a comment.

elliott B.
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Customer did not leave a comment.

Hsuan-Yao W.
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Customer did not leave a comment.

Tenaya N.
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Customer did not leave a comment.

rossana D.
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Offer a water. That's all I could think of. Oh....wait. Parking is needed, but I survived and my car wasn't towed.

Carl H.
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They've always been very professional

vincson G.
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It's just that this location is in a tight corner that could easily be missed upon entry. The personnel were great, but I wasn't a big fan of the location.

Claudia H.
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Customer did not leave a comment.

Tobi H.
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Customer did not leave a comment.

MOHAMED A.
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Customer did not leave a comment.

GABRIELA V.
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Thank you

No reviews have been submitted for this location.

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