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Javier A
Customer Reviews for Sheridan Village Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
nothing Great service!!
EMILIO ROverall the experience was horrible. Firstly, we rented at a different location and when we got there the guy said he didn't have anything and to go to a different location that was more then 30 minutes away with traffic. Then when we got the truck they told us we had to drop it off back there when originally we reserved a drop off close to our new apartment. This ended up costing us a lot more money due to having to drive the extra 40 miles plus gas. As well as having lost multiple hours due to this. The zero consideration or care from this company was unprofessional and we well most likely never rent again due to their customer service.
TARON SThe trucks are old, do not have a USB port to plug your device, you need an actual cube to power up. Also the screen is on the rearview mirror and teeny tiny. They have old trucks but you pay same as a newer model, so that is not great. I should have asked but thought they were all new models. Also, this is for all your locations, FILL UP THE TANK WHEN A CUSTOMER RETURNS A VAN UHAUL. People expect to not have to fill up the tank out the gate and frankly, to fill up a tank to 3/4 or 1/2 is NOT the same as to full. Very uncouth to be honest to play with that extra bit of benefit to UHAUL.
daniella sJosh at this U-Haul location was extremely helpful and courteous. Truck was also very clean. Thank You!
RAFAEL Mgreat job
JOHN AEverything was awesome, from the person who attended me (Steve) at the office, also the person I spoke on the phone. Steve explained everything I had to do, that made it easy for me.
Xenia RTodo bien
Julio CDriver side window needs to be checked. When driving the wind and rain is coming thru the door.
IAN AThe location itself was closed earlier than the time listed on the door. The code to open the key compartment was wrong. Spent an additional 40 minutes contacting customer service that gave me the correct code, just for the key to not be in there. They had to give the code for a different compartment where the key for my rental ended up being.
Kaivaun RReceived excellent service. Steve went out of his way to accommodate us.
CARL DAll I can say it was not about as much about the truck rental as it was the top tier customer service experience with Ms. JACKIE. She was detailed, informative, helpful with the app download, efficient and the smile and side humor e was A+!!! Thank you Jackie! Lol cola de caballo she will know thank you again!!!
HUMBERTO CJenny was a great help and went above and beyond. Would use again!!!
DAVID OThis will be my ideal place. They are splendid from the moment you enter the place. Thank you.
Noel AThe service here is ALWAYS top-notch!
Carl DI'm very satisfied with the service, specially with customer service in desk. THANK YOU!
MARTHA MJenn at the front desk was very helpful and had a very cheerful disposition. A pleasure to do business with.
Julian SI went to pick up my van and the app did not have the option to pick up my truck, so I called the customer service number and waited on hold for 45 minutes, then the line dropped, so I called back and waited another 45 minutes on hold, once they picked up, they told me the pick up your truck option goes away after 30 minutes, but they don't tell you that or send you an email or text of this happening, it is an easy fix, all that you need to do is re arrange your reservation pick up time. You need to fix this by notifying the client of this via email or text, it would have saved me 1.30 of wasting time on hold.
NELSON BWebsite and phone app needs a lot of improvement!! App didn’t load pictures.
Alejandro MThe haul truck had severe issues with the tires I could not go above 55mph because of the unbalanced tires.
Ed CCustomer service goes a long way. Thank you J.
Gunder KThe customer service was excellent. The lady that was in the office, Jenny was amazing and went above and beyond her duties to insure a pleasant experience. I will definitely use this UHaul location in the future.
YOLANDA SWaiting for a response from management. The last time I we rented a van from this U-Haul location it was dirty. When I brought it to U-Haul attention. They advised the truck was clean. When I advised the guy that works here that U-Haul said van was clean he blatantly said no it was not clean because he didn’t clean it. When I reserved this one the same guy at the place called me and advised they close at 4::30. I asked him to please provide a clean vehicle. The vehicle was dirty. My mom did not want her stuff in that dirty vehicle.
Karen MI was overcharged for gas and when I called they said it would be corrected and it never was corrected.
Ramona AIt was a quick process, I did it through the mobile app, picking up & dropping off, was perfect
Edwin Lchange steering wheel and driver window
HENRY GGreat friendly service
Tamara AThe van was dirty inside and out it even had roaches.
Johanna GTruck was old and beat. Steering wheel was worn through. Drivers side wiper was completely broken which made driving through a rainstorm especially scary. Only reason, and truly the only reason I would consider recommending this branch was that the woman who works there was genuinely nice.
Kai XI ordered a dozen blankets/pads. The truck only had 5. I was charged for the use of a dolly, which I did not use. There were two dollies in the truck wasting space, which I did not order. I was charged a fuel surcharge when I returned the truck with more fuel than was in the truck when I departed.
Brandon GMaintain your staff
ANDREW JPretty smooth operation and friendly helpful staff
Denise Gexcelente servicio atento muy profesionales
Obilio CThe woman at the counter was excellent. Friendly, courteous.
Donald ONothing, customer service at this location was outstanding.
Robert OStaff was awesome and very helpful. Clean truck and made my move an easy process.
Keichauna SMy experience was fantastic and smooth. The gentle was very nice, respectful, helpful and professional. He did not take long at all. My van was ready to go. When I returned the van, he made sure everything was okay and he only charge me for what I had requested and used. Before he charge my card, he showed me what I was paying for before I left the faculty. I highly recommend you use this location, it was very clean and inviting. I will definitely be back again.
Diane BFirst time dealing on line was easy process
Simon aNothing lady was amazing
STEVE WThe lady that helped me was extremely friendly and knowledgeable. She was great and would recommend her for a recognition and a raise in pay.
NELSON BOur experience at Sheridan Village Self Storage with Jenny the Manager was exceptional. She greeted us with a huge smile. She is kind, and so very helpful. She took her time to help us and we didn't feel rushed. I walked out telling my husband " I like her " and we will return there any time we need to rent another UHAUL!! SHE DESERVES A RAISE!
Samuel CJennifer was great, she got me a truck, with U-Haul is a difficult tast in Florida
Nan DExcellent customer service, the young lady who was there today went above and beyond to accommodate us and keeps everything very clean, excellent location, made moving day better
Janet GGreat staff as the process quick and easy!
David HJenny was warm and welcoming. Explained the whole process and made the renting experience feel easy and convenient.
PETER RJennifer was awesome and the Best!!! I will highly recommend this location to everyone that I know.
David HThe furniture cart I reserved and paid for wasn’t in the truck. Apparently they don’t carry it at this location (she was nice and gave me a dolly instead - but I had to load it, etc by myself). The truck blew hot air! I’m sorry but we live in south Florida. When it’s 85 out and you’re sweaty from moving each trip to the storage unit; you want cold air. With manual windows; it was impossible to get to the passenger side of the truck. It was sooo hot!
Jennifer MExcellent service very professional and friendly
Fernando dThe manager made some deragatory comments about me on the phone when he doe not even know or understand what happened. I made the reservation on the phone and my wallet was not with me so I put the card that was available at the time. when I got there I wanted to change the card to pay, when the representative told him that he said to her that this person is a red flag because of that.And he continued to talk about me without even being there to understand what went down.
Wyler JJenny was exceptional to work with. Really appreciated all her help. Rental location professional, clean, very welcoming. Would have given a higher rating overall but collision damage waiver of $40 over a 24 hour period (picked it up 4pm one day, brought it back 4pm the next) is a total ripoff. Understand the profitability of selling this upcharge and grudgingly accept the $20 per day but to charge it twice in 24 hours is really absurd. Big detractor in UHaul rentals and will think about alternatives in the future as a result.
Jack MThe location was fine. The process of picking up the truck using the app is cumbersome. Asking for the alternative identity confirmation while in a parking lot doesn’t make sense. No one has their passport, lease agreement, or possibly someone to call that early / late in the day without notice. The renter should be made aware of this requirement before heading out to pick up the truck so they can be prepared. This added 30 minutes to my pickup that was supposed to be fast and convenient.
RAMON PGreat service
Johnathan SI believe my turn in of the vehicle was handled very well. On October 10, 2022 at around 11:00 am, I physically turned In the keys to the van to a Hydie and she did not even inspect the van. I then receive an invoice around 5:00 pm charging me $168.40 was an accident to the bumper. I did not have an accident in that van. I have been trying to contact the office but I keep getting voice message which I left 3 messages and still no return phone call about my rebuttal. I believe this is bad business and it leads me to assume this has happened before. I have requested photos of the damage, but have gotten that either. I am still waiting on a response. I am hoping through survey I can get one.
EDWARD BCustomer service was top notch. Heidi, the manager, was very professional and very knowledgeable. I had an smooth, excellent experience.
Cecilia VI received a tank less than full, I left the tank full when I submitted a dispute I was told I'd be contacted by a representative and I still have not been contacted. User before me did not follow the rules and left a less then empty tank and I follow the rules and am stuck with a higher gas bill. This is BS.
Glenn HExcellent customer service given by Lazaro.
Angel NLaz provided an excellent service
JEAN CEverything went smoothly
Shanta JNothing staff was very helpful the van was clean seem less Experience
Laura GNothing at this time. Service is always quick and great.
ShariLei JMobile system is not so quick and simple. Would rather do a person to person pick up.
Aland CLaz was very professional, he got the check out very fast. Thank you.
Peter K