Customer Reviews for Sherman Logistics LLC
(U-Haul Neighborhood Dealer)

Rating:

3.0

U-haul trailer was very dirty inside at pick up. Previous customer left several items. Before loading trailer needed swept out.

Rating:

5.0

Friendly and attentive staff in both locations.

Rating:

3.0

Had to find location after previously set drop off location was closed. Customer service help did not respond back in a timely/helpful manner and were left to find another location without their help. Very not helpful, terrible experience.

Rating:

5.0

Lady that helped us was very nice and informative. Will use this location again!

Rating:

5.0

Super friendly and quick service

Rating:

4.0

the location was very difficult to locate but the staff was very nice

Rating:

4.0

Staff was very helpful and attentive to service. Large lot for pickup and drop off. Office located inside building mall was a little difficult to find.

Rating:

1.0

Location was full and employee gave a list of 3 other locations which unfortunately not being from the area had to call and find 1 that was willing to receive uhual. Employee only covered bare necessities to forfill her job

Rating:

3.0

Sales rep. was great to work with.

Rating:

3.0

Seemed way too busy with their business to be bothered with a U-Haul drop off. No check out.

Rating:

5.0

Mia was friendly and very informative. The truck had not been clean out in the cab or in the bed as it was very dirty.

Rating:

5.0

Better signs to find the office

Rating:

3.0

I dropped ata different location than first expected so it took 2 hours on the phone with uhaul getting passed around tomget permission. The location I took it to storage sense would not take it so the sent me to Sherman logistics. Could figure out where ther office was so did the self drop in the parking lot with the other trailers.

Rating:

5.0

I’ve used this location twice now and both times have been great. Keep up the good work.

Rating:

1.0

Couldn't even find the place. Maybe a sign!

Rating:

5.0

Let the customer know that the location is unattended.

Rating:

5.0

U-Haul staff person was excellent. She was Very knowledgeable, helpful. You need more signage at this Peters Creek locate so customers know where to find the office.

Rating:

5.0

A good job well done

Rating:

5.0

Absolutely nothing! Mia was amazing and this was the best U-Haul experience I’ve ever had!

Rating:

5.0

Extremely competent professional staff. An asset to the company.

Rating:

5.0

The lady was very nice. She made the process very easy. Very pleasant.

Rating:

5.0

Could not find the place. Only a Hammerics store visible. Drove all around. Need some signage to show you are located inside of the side of Hammerics. No way to know☹️.

Rating:

4.0

I was a little disappointed because I had reserved a U haul in Boone, NC and got a text the day before I was suppose to pick up the truck that they didn't have one. This was extremely inconvenient to find out the day before.

Rating:

5.0

The lady that helped me was very nice and courteous very helpful.

Rating:

5.0

Mia is wonderful and is exactly what customer service is all about. She deserves a big raise because she keeps that place running as smoothly as possible considering everything she has to deal with. thanks so much Mia - From the Interpreter

Rating:

5.0

Really hard to locate in the mall…

Rating:

3.0

GPS took us to wrong location. Pick up truck process on site was hard to find/ not the same as info on video shared. Utility dolly that we paid for wasn’t on the truck.

Rating:

3.0

This location was not staffed. It was drop off only.

Rating:

4.0

Need better signage to find entrance to get inside building to pick up paperwork etc

Rating:

1.0

We arrived at the location and get into the U-Haul and immediately notice that the gas is only on about 1/8th of a tank and the check engine light was on. We immediately called customer service to which the gentleman we spoke to asked if we chose to not take a picture in the app however, the app never prompted us to do so but he said to just take a picture and then once we went to check out there would be the option to put the picture in there and not be charged anything. Once returned we were charged through the app an extra fee for gas and so we again called customer service and were told until the funds actually come out that they can not fix the charges that we will have to file a dispute. So no who knows if we will even get our money back for an unnecessary gas fee when he attempted to do everything the correct way including talking to a customer service representative. We will not be going back to this location we usually use the location at Nieman Industrial Drive in WS and it is always a painless and smooth process to pickup and return, they however had none available for the date/size we needed so we had to go with this location and assumed it would be fine, next time we will just wait until there is availability at a different location.

Rating:

5.0

N/A.

Rating:

3.0

The location was hidden, but the person working here gave great directions to find it.

Rating:

5.0

Make it a little easier to find the door

Rating:

1.0

Horrible horrible horrible

Rating:

5.0

Easy access and plenty of room to drop off the trailer.

Rating:

5.0

So much less trouble than I thought this would be!