Customer Reviews for Sherman Oaks Rentals
(U-Haul Neighborhood Dealer)

Rating:

1.0

The lady who checked us in couldn’t have been nicer, but the owner of the facility named Al was verbally abusive to both myself and my employee… I have already reached out to Uhaul and filed a formal complaint about this and have a telephone call with Juan tomorrow.

Rating:

5.0

Have a way to drop off equipment after closing time so that an extra day isn't added. (I missed closing time by 1/2 hour, had to pay an extra day. Sad face.)

Rating:

3.0

I arrived 20 minutes before the 2 pm closing time and no one was present. I was still able to drop off the truck, but I would've preferred a real person. I called the location, and no one answered.

Rating:

3.0

The location would not allow parking on site. This is the first of hunreds of Uhaul experiences that I was ever told I could not leave a parked car for 3 hours. I recently had knee surgery and had to walk blocks away before leaving with the truck and then of course back to retrieve the truck. Meanwhile there were multiple cars parked on site and someone working on repairing a car. Truck was dirty but appeared to be maintained.

Rating:

1.0

The old couple running it were incapable of setting up the rental trailer and kept telling me they’re self service and tried to upsell me included equipment.

Rating:

5.0

Great experience

Rating:

1.0

It was very unprofessional. Would never use them again or recommend them to a friend.. Definitely needs better management!

Rating:

5.0

Went above and beyond to make sure I was safe

Rating:

5.0

Terrific customer service. Very appreciated.

Rating:

3.0

Staff was very friendly. The truck was filled with dirt and not all of the dirt was cleaned out by the previous users. Otherwise everything was fine.

Rating:

2.0

Finding this U-Haul was incredibly challenging, and the rep’s attitude was incredibly dismissive. I’m certain many people face similar difficulties here. From the outset, it seemed like he just didn’t care. To make matters worse, I couldn’t park my car for a short period and had to park it across the street at the mall, which was an unusual and frustrating situation, especially when he was rushing me as if I had made that rule. The truck itself was in good condition. While there was an available tow truck that he could transfer to me, instead of having to pick it up in Simi Valley, he neglected to ensure that my car was securely fastened to it. As a result, I arrived home with only one tire wheel fastened, and the other tire had completely fallen off, and no chain was ever fastened! I even paid him extra to ensure that everything was properly fixed, which I shouldn’t have to do for the money I’m paying. To top it off, he scoffed that it was the easiest money he had ever made. I strongly advise against renting your U-Haul from this location. Do yourself and everyone on the road a big favor and rent out from an alternative location. Well it’s somewhat normal in these parts of LA to come across vendors that just don’t care, in this situation, people’s safety is at risk. Find somewhere else!

Rating:

1.0

The agent that released the vehicle does not have great customer service. He failed to mention the check-in process. No one in this location answered the phone. I involved the corporate office to reach out to this location to have the vehicle properly checked in.

Rating:

5.0

Not much, the customer service was excellent

Rating:

1.0

Opens at 9am. My reservation was for 9:30am. Owner didn’t show up until 10:05am. Equipment was damaged and not usable. Luckily a smaller trailer was available, which was not optimal, but was my only choice.

Rating:

5.0

Very welcoming

Rating:

5.0

great location to pickup a truck , plenty of free parking close by

Rating:

1.0

Office made mistake with checkout and demanded return when was kid way of using the truck. Then I was charged for fuel when I filled it back to the same level. Shady spot

Rating:

2.0

Have the staff show up to work on time. When people rent a truck for the day they normally have the day planned out very precisely. So when the U-Haul staff shows up to work more than 30 minutes late it negatively impacts the customer and costs the customer more money due to idle laborers.

Rating:

5.0

No one was there during opening time. Had to wait. Worker and owner are nice

Rating:

5.0

It was a really easy seamless experience. Great customer service.

Rating:

2.0

Whoever was working today was so absolutely rude and demanding and not answering any questions. Very unhappy and VERY unprofessional. I stood waiting to pick up the truck while he was laughing and joking with some random guy in front of me and it was running into my reservation time. Horrible customer service.

Rating:

1.0

Staff was very dismissive, didn’t have equipment I had reserved , can’t park car on premises, overall scamy vibes.

Rating:

2.0

Ensure that you have an employee there to retrieve the equipment. and not have customers moving and having to hook up the trailers themselves. Not safe

Rating:

5.0

Elden was great

Rating:

5.0

Great staff!

Rating:

5.0

Update the hours of the site on your website!

Rating:

1.0

Only had 3 trailers and one small truck in the lot. Did not look like a real U-Haul location. Very temporary looking. Had to hook my own trailer up cause the receptionist lady couldn’t and the guy there was in a suit didn’t look like he even worked there. Trailer light connector was broken and had to be replaced before I could get on the road. Just silly experience overall. I laughed about it once I left.

Rating:

5.0

The team that helped me was outstanding. The process was very smooth and they were very welcoming.

Rating:

5.0

Have more trucks available

Rating:

3.0

Renting the van was very quick and easy! Return the van was even easier! I will be back

Rating:

3.0

The location was supposed to close at 5pm. I arrived at approximately 430, and location was already closed. Had to drive extra miles back and forth to to and from in the morning and day of rental, because location was prematurely closed with no warning . Was charged the extra mileage to and from my house 2 times because location was closed before closing time

Rating:

1.0

I was misinformed about the gas mileage. I was told that if I returned it with more than a 1/4 of a tank of gas I would not be charged. I put in 1/4 of a tank before I returned it and was still charged $22.50 for fuel. If that is not refunded I will find another truck renter to which to take my business.

Rating:

5.0

Excellent customer service on site

Rating:

3.0

Do not rush customer.

Rating:

1.0

Your representative at this location Sherman Oaks leaves much to be desired in the customer service department. His attitude was bad on both occasions. Very unapproachable, stand offish, as if to convey I as a new customer was a great bother to his work day. To add to that, I had reserved the truck online including a dolly reserved with explicit instructions that this was going to be a one way rental. No problem since no one said anything to the contrary. Your guy at pick up said I do understand that the dolly had to be returned as per uhaul policy. I asked him how does that make sense since I'm only going one way? And I was not informed about it at time of reservation. Frustrated, I had him remove the charge however, when I dropped off the truck at the other location, I mentioned this to them and they said that's not true, it's done often.?? Bad experience I'll soon not forget! Steve

Rating:

4.0

They Should create a U-Haul Delivery service to deliver the Truck to your location for an extra fee, just an idea like Turo Does with cars

Rating:

5.0

Nothing

Rating:

5.0

Easy to talk to and fast service.

Rating:

4.0

The guy who helped me with my reservation was very informative. Very polite and was cool during and after the rental. I really appreciated that. It made my rental very nice.

Rating:

5.0

The entire rental process was seamless and professionally done. The location was very convenient.

Rating:

5.0

Overall, it was great. There was however, less than a quarter tank of gas. When picking up a truck, it would be better if there was at least half a tank.

Rating:

5.0

The agent that helped us was so kind and helpful with the best options for what we needed.

Rating:

5.0

Great location!!! Amazing team ! So helpful 🙏🏻

Rating:

5.0

It was a wonderful experience. We were treated well. The price was within the general market, maybe a little less. They were kind and efficient. The process was easy. They were nice people.

Rating:

5.0

Great service no nonsense very agile staff

Rating:

5.0

Easy and smooth as usual

Rating:

5.0

I have rented from them for a few years and they always have trucks available. I really appreciate them bring open early on Sundays!

Rating:

1.0

The owner Abraham and his wife lie to me and charge me extra for no reason.

Rating:

2.0

The truck was not well maintained, tires were bald, it couldn’t back up the hill. The employees there were kind, but U-Haul customer service was rude and unsympathetic, and did not want to help us it seemed. It was a hellish day, and I’m glad it’s over, but I am not at all happy with my experience.

Rating:

4.0

Fix the side view mirrors on the driver side especially.

Rating:

5.0

Customer service was great - thank you.

Rating:

5.0

The man that helped me is Eldy. Went in for a truck, and left with a much needed hug and woss of support from him, during a really bad day. Eldy listened to me vent, gave me words of wisdom and put a smile on my face. A truly sincere person that made such a difference in morning. If I ever need more uhaul, If I need uhaul again, I'm going there !