Customer Reviews for Sherwin Industries Inc
(U-Haul Neighborhood Dealer)

164 reviews

28020 Kramer Rd   Waterford, WI 53185

(262) 514-2031

Location Hours

  • Mon-Fri: 7 am - 3 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 12/24/2021: Closed
  • 12/31/2021: Closed

Services at this Location:

Contact Us

(262) 514-2031

28020 Kramer Rd
Waterford, WI 53185

Services at this Location:

Location Hours

  • Mon-Fri: 7 am - 3 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 12/24/2021: Closed
  • 12/31/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Luke K. 
Rating:
5.0

Customer did not leave a comment.

Keegan R. 
Rating:
5.0

Customer did not leave a comment.

Mark G. 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
5.0

They were excellent, ends up we weren't comfortable pulling a trailer and they let us return it.

Lee P. 
Rating:
5.0

Customer did not leave a comment.

Kenneth H. 
Rating:
5.0

Customer did not leave a comment.

Craig F. 
Rating:
5.0

Customer did not leave a comment.

JAMES W. 
Rating:
5.0

Everything was as promised. The truck was clean and all of the items were ready to go when I arrived.

Dennis D. 
Rating:
5.0

Customer did not leave a comment.

Franklin S. 
Rating:
3.0

Door seal left side missing. Water leaked into unit and got some cargo wet.

Larry K. 
Rating:
5.0

Customer did not leave a comment.

michael A. 
Rating:
5.0

the staff was friendly and knowledgeable

Jerome K. 
Rating:
4.0

Customer did not leave a comment.

James G. 
Rating:
5.0

Customer did not leave a comment.

Todd B. 
Rating:
4.0

Customer did not leave a comment.

Susan S. 
Rating:
5.0

Customer did not leave a comment.

Jordan M. 
Rating:
5.0

Customer did not leave a comment.

Kathy V. 
Rating:
5.0

None

Kurt R. 
Rating:
5.0

Awesome people, nice clean location.

Dean Z. 
Rating:
3.0

Obtaining the truck through your mobile app process was a pain and the reason I responded with a Avg rating. The reservation, location of the truck, working condition of the truck was all fantastic. It took me over 40 minutes the morning of the 14th to be able to obtain the code to retrieve my keys for the truck. Resetting my password, asking for pictures of my license, another contact name could have been done prior to me showing up to get in the truck. I have used U Haul many times through my life and this was certainly the most frustrating experience I've had with all the others combined.

vince H. 
Rating:
5.0

Customer did not leave a comment.

Jeanine G. 
Rating:
5.0

Customer did not leave a comment.

Stephen N. 
Rating:
5.0

Easiest rental I've ever had!

Michelle B. 
Rating:
5.0

Very nice people here

Robert H. 
Rating:
5.0

The gentlemen went above to help me with a lock problem.

karen M. 
Rating:
4.0

Customer did not leave a comment.

Gregory P. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW G. 
Rating:
5.0

Very helpful and courteous. Hooked everything up and made sure it was safe, and took care of unhooking everything upon return.

Sharon S. 
Rating:
5.0

Customer did not leave a comment.

Sharon S. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

The cab of the uhaul started leaking during a rainstorm through Oklahoma. Otherwise everything was great.

Courtney A. 
Rating:
5.0

The air conditioning was not working. Pretty hot/humid day, so not happy about that.

Debra S. 
Rating:
5.0

The truck was rough, but it seemed like it had a lot of wear and tear compared to a previous truck I used. The air conditioner did not work either. It was fine since I was going a short distance, but that may be helpful for others to know prior to using the truck. The place I picked up was friendly and helpful.

Trisha L. 
Rating:
5.0

Customer did not leave a comment.

Megan W. 
Rating:
5.0

Customer did not leave a comment.

Vince R. 
Rating:
5.0

We have used this location/service before. Always efficient & convenient

Bruce F. 
Rating:
5.0

The online self service was the worst! I will never use the online self service again. It makes it more stressful then it has to be.

Jeremiah M. 
Rating:
5.0

Customer did not leave a comment.

Cary A. 
Rating:
4.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Trailer worked out perfectly!

John A. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM J. 
Rating:
5.0

Everything went well.

Bruce R. 
Rating:
3.0

Had an extremely hard time returning the tow dolly after hours. The GPS on the U-Haul site said that I wasn't in the right location so it wouldn't let me complete the rental finalization. So I parked the tow dolly and put my rental agreement in the Dropbox and drove home and called U-Haul to make sure everything was okay and when I get got home they told me that I should go back. So I went back called again and had to wait a half hour on the phone for somebody to answer as the wait times were really long and when they did talk to me they told me that I should walk around the parking lot until the GPS says that I'm in the right place. I told the representative I didn't feel comfortable doing that as it was 12:30 or 1:00 in the morning and you know I'm walking around someone else's property you know looking suspicious with my phone out. But I did end up pulling my truck out on the way out and try it again and then it did work. So yeah really finicky check-in process I guess. I was very bummed took me over 2 hours to return the tow dolly and it was really cold that night. I was not happy.I had already drove 6 hours or 7 hours from Michigan and then had to wait just two more a whole hours just to return the dolly to the location that is right by my house that I've been to a million times and I know is the right location and the apps telling me I'm in the wrong place so yeah not cool.

Joseph P. 
Rating:
5.0

Customer service was great. Truck clean inside and out. Truck ran great and had no problems. Will certainly rent again.

Christine O. 
Rating:
2.0

I went to the first drop off took the trailer off only to find out that They can't take trailers so I had to find a different location. The communication was absolutely terrible and I was not happy with the service at all anywhere.

ERIC H. 
Rating:
5.0

All good

Benjamin V. 
Rating:
5.0

All good

Benjamin V. 
Rating:
5.0

Customer did not leave a comment.

Peter K. 
Rating:
5.0

The staff at Sherwin Industries in Waterford is second to none! Great group to do business with!

Steven K. 
Rating:
5.0

Great crew at Sherwin Industries Inc, friendly and helpful.

John F. 
Rating:
5.0

very clean truck, very nice people

Dean Z. 
Rating:
5.0

Customer did not leave a comment.

Steven K. 
Rating:
5.0

Fast friendly service.

John C. 
Rating:
5.0

Customer did not leave a comment.

Charles P. 
Rating:
5.0

Customer did not leave a comment.

Mark L. 
Rating:
5.0

Customer did not leave a comment.

Christopher C. 
Rating:
5.0

Customer did not leave a comment.

Laddie V. 
Rating:
5.0

Professional staff. Clean trucks. Easy in and out.

Joshua O. 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
5.0

Drop-off was quick and easy. Great location.

Garry W. 
Rating:
5.0

Customer did not leave a comment.

Kathleen S. 
Rating:
5.0

Keep doing the same things.

Mark K. 
Rating:
5.0

It was great working with the people at the location.

ANTHONY M. 
Rating:
5.0

Customer did not leave a comment.

Jensen J. 
Rating:
5.0

Staff was helpful and pleasant.

Jeanne S. 
Rating:
5.0

Quick & efficient service. Will definitely use again

Renee F. 
Rating:
5.0

Excellent service. In and out quickly. Close to where I needed to go.

Nicole E. 
Rating:
5.0

fast friendly service.

Larry H. 
Rating:
5.0

Great location, very helpful people

Dean Z. 
Rating:
5.0

trailer looked clean, but smelled like vomit.... but we still rate it as EXCELLENT because we were desperate and the employees did everything they could to help us.

Cathleen H. 
Rating:
5.0

Customer did not leave a comment.

Greg S. 
Rating:
5.0

Customer did not leave a comment.

Brandon B. 
Rating:
3.0

Customer did not leave a comment.

CAMERON B. 
Rating:
5.0

Sherwin Industries has a good selection of vehicles and trailers, and they make it very easy to rent/return.

Steve R. 
Rating:
4.0

Customer did not leave a comment.

EDWARD T. 
Rating:
4.0

quick and easy

Nicholas A. 
Rating:
5.0

Customer did not leave a comment.

Robert K. 
Rating:
5.0

Customer did not leave a comment.

Andrew A. 
Rating:
5.0

The steering on the truck was loose with a lot of play side to side on the steering wheel.

William B. 
Rating:
5.0

Customer did not leave a comment.

kevin B. 
Rating:
5.0

Pleasure doing business with you

John B. 
Rating:
5.0

Have used them twice and will highly recommend them!

DONALD B. 
Rating:
4.0

Put new tires on the trailer

Craig K. 
Rating:
5.0

Went smoothly..insurance little pricey but good idea to get. Did great 5x8 rental for what I needed

Jennifer P. 
Rating:
5.0

Easy to pick up and drop off

TOM L. 
Rating:
5.0

Personnel was very helpful. Met us outside and helped with our things.

Don B. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
5.0

Customer did not leave a comment.

CLOESS B. 
Rating:
5.0

Very helpful, knowledgeable and fun

Charles R. 
Rating:
5.0

Nice local location

stewart B. 
Rating:
5.0

Very friendly, patient gal that processed me. Would go there again.

Dean Z. 
Rating:
1.0

Again, worst experience ever.

Jennifer A. 
Rating:
5.0

Great experience. Will rent again!

Carol H. 
Rating:
5.0

Customer did not leave a comment.

Troy M. 
Rating:
4.0

Customer did not leave a comment.

ronald G. 
Rating:
5.0

Customer did not leave a comment.

Scott H. 
Rating:
5.0

Customer did not leave a comment.

Darren A. 
No reviews have been submitted for this location.

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