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WILLIAM L
Customer Reviews for Sherwin Industries Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Counter service at Sherwin Industries Location was excellent...quick, yet thorough check-in and explanation of drop off procedures. Note: Saturday after-hours use of key drop box proved challenging...followed procedures written on box, but could not upload/compete use of the Uhaul App prior to depositing the truck return key into the key drop box. None-the-less, received accurate, detailed receipt of rental fees within 24 hours.
STEVEN EEverything was great except the app to try to pick my truck up. Spent an HOUR on the phone with customer service trying to get it to work while my movers were being paid to do nothing. With today's technology, you would think they could get their app to work better.
Barb Athe business was so accomidatimg,called to make sure i still wanted the rental and when i got it, it was spotless. a very pleasant 1 day rental.
FRANK CThe Equipment I needed was not available and I had to contact customer service to fix the problem. Took me an hour to get this fixed. Terrible experience.
Rob KMake the online process easier
Marilyn KWe returned truck after location closed. We had no contact with personsl
Ryan LNOTHING! Dont go changing! so sorry i forgot the gas ;)
Mark SThe truck was well maintained. It could have been cleaned a little better. I definitely returned it cleaner than I received It.
KURK PThe auto transporter fender wells can be flipped up to allow the car door to open without hitting the fender. I didn't figure out that feature until unloading the car. Pointing out the fender unlatch/latch during the pick-up process would be helpful.
EDWARD WThere is a rattle in or around the passenger door. I had to buckle the middle seatbelt to get the seatbelt alarm to stop - even though I was the only person in the vehicle.
JEFFREY MEverything was great ! Friendly employees, very clean and organized area. Truck was very clean and ready to go. Strongly recommend this UHaul site for any of your rental needs !!
ANTHONY HNice people, very helpful!
ALLEN OVery nice people. A great place to rent from.
KARLEEN VTruck was parked too close to fence that passenger side was not able to be inspected prior to pick-up.
Josh OWonderful and friendly staff. They were very helpful. Thank you, I'll definitely rent there again!
RICHARD MWe returned the trailer when the location was closed and it was an easy on-line process to return.
Thomas RExcellent all around!
William SThe truck had no air conditioning. It also was pretty banged up in the cab-spills and cigarette burns on the dash, console, and middle seat
Taylor SThey were super quick, nice, and helpful. The guy hooked the trailer right up I didn't even have to touch it.
Sean FThe young man at the office hooked the trailer up for me. The lady who check me out was patient and kind. The people who work here are the sweetest people.
Bobbie JThe UHaul smartphone app, while connected through this particular UHaul office router, would not allow me to return their truck. I spent 35min in the parking lot repeating the 'return vehicle' instructions. I also had zero cellular coverage, so I turned on my wifi calling option to connect with the 800# and soon talked to a human who said the servers were malfunctioning. At this time I do not see an additional $20.00 fee for not completing the vehicle turn-in online. Otherwise the truck was a huge help and ran well, after warming up.
Aaron DThe friendly and helpful service that Franklyn Serra was excellent!
Alan SUnit leaked
bryn cThe app is horrible. Unresponsive at several times during the pickup and drop-off.
James WThe customer service team was very helpful and nice! Thanks for your help with the boxes!
Kim RStaff was very helpful. went out of there way on a Sunday to make sure we had a great experience. Care given felt like family.
craig kImprove customer service and her memory. If you can't improve her memory, teach her to WRITE IT DOWN! Do not allow staff to cancel a customer's reservation without calling the customer for verification first. Do not call the customer to request exactly what time the rental will be returned. Do NOT allow gasoline in an enclosed trailer. If gasoline was allowed, clean it to remove the odor.
Brenda HReturn was made with ease after hours.
James ESherwin is great, no complaints there. The biggest issue is the UHaul App. It timed out on me which forced me to wait on the phone for 20 minutes to get the code out. Returning it through the app was fine, but the check-in and getting the key was terrible.
Michael MImprove the uhaul website
Charles PEfficient and friendly. Trailer performed flawlessly.
DANIEL LI don't see any opportunity for improvement at this location. Everyone is always helpful, friendly, professional. I have a few options for places a little closer to my home but I choose this location every time.
Thomas SStaff at this location were professional, friendly, and very helpful!
Thomas SIt was so easy . Everything was ready for me to pick up . I returned it as promised. Could not have been a better experience. Very pleased .
RICHARD MReceipt produce asap when equipment returned
Jaime SThe folks at Sherwin industries are awesome! Unfortunately when we got the 6 X 12 trailer loaded and I did a walk around safety check I found the passenger side rear brake line hanging down broken off , I drove back to Sherwin industries and the owner looked at it and told me we have to unload and take a different trailer because it wasn’t safe. It took 3 hours to unload and reload in the hot weather. I called the Uhaul main office and was told I would get a20% off for my inconvenience which I thought was fair.
Duke CFound out after I pick truck up the passenger tail light and break light are out. Biggest issue I had was picking up and dropping off. Took way too long to do this process as this location was closed. Very frustrating
EDWARD H1. There was confusion with this office regarding my drop off location in Oxford MI, that I was told I could drop off that day. I was told I only could pick from the locations that were given, that were three different locations. The location that we were forced to pick, which was in Rochester MI caused us about an extra hour and a half to 2 Hours Rd. trip additional travel time. Over and above two hours that were added on to your location change for pick up. We were not told about a option unknown location that we could pick that would’ve given us just to drop it off at the Oxford location. Anyways, this just added to additional stress to our day. We had to call and have Oxford location confirm drop off that same day. 2. Overcharged for the equipment by almost $300.
Ken HExcellent experience. Pick up location Sherwin Industries Inc. were extremely helpful and made the experience a great one. Very helpful and truly cared about me as a customer.
Chris HVery friendly.
James SDid not leave the place until 2:40 but the clock started at 2:00.
Jeff CMake the process more user friendly
Vincenza LWe could not get the usb to play off of the phone. We drove for hours with no decent radio due to not being able to use our playlist.
David THonor the price that I was quoted when I made the reservation online, rather than surprise me at the pickup location with a due amount that was nearly $100 more than that, for starters.
Anthony AAlignment on steering was definitely off
Morgan AThe only issue I had was not knowing the size of the ball for the hitch.
Jacquelyn SAbsolutely nothing. I had a great experience.
Danielle SI rented the largest truck, 26ft. Glad I did. It worked perfectly and was reasonably priced. I was treated very respectfully.
Jerome DPassenger door had to be almost slammed to get a good seal and stop the raddling but other than that it was a great experience.
Brian LThis has more to do with the website than this particular location. I scheduled to pick up the rental at one location, the day before the rental I was notified I needed to pick up the rental at this location. This added 20 minutes to my drive, as in most cases this would not be a big deal, but I was coming from 400 miles away. In addition, the store closed 2 hours earlier than the original store, requiring me to leave 1 hour earlier than initially anticipated.
Alan B