Great and friendly people. Would rent again anytime
Robert S.
Customer Reviews for Sherwin Industries Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The process of checking in and out is lengthy (probably 20 minutes), especially when it is 4 degrees out. Otherwise, all good.
Tim D.Very friendly and professional service.
Thomas D.24/7 Truck Share was very frustrating. Limited cell service at the location. Took an hour to complete the online check out. I could not do the online check in. Requires locations services, would not allow scanning the location barcode to check in. Considering I drove past the truck I rented the prior week this was a VERY, VERY frustrating and more costly rental. I will try to avoid using 24/7 Truck Share again.
Scot C.They were excellent, ends up we weren't comfortable pulling a trailer and they let us return it.
Lee P.Everything was as promised. The truck was clean and all of the items were ready to go when I arrived.
Dennis D.Door seal left side missing. Water leaked into unit and got some cargo wet.
Larry K.the staff was friendly and knowledgeable
Jerome K.None
Kurt R.Awesome people, nice clean location.
Dean Z.Obtaining the truck through your mobile app process was a pain and the reason I responded with a Avg rating. The reservation, location of the truck, working condition of the truck was all fantastic. It took me over 40 minutes the morning of the 14th to be able to obtain the code to retrieve my keys for the truck. Resetting my password, asking for pictures of my license, another contact name could have been done prior to me showing up to get in the truck. I have used U Haul many times through my life and this was certainly the most frustrating experience I've had with all the others combined.
vince H.Easiest rental I've ever had!
Michelle B.Very nice people here
Robert H.The gentlemen went above to help me with a lock problem.
karen M.Very helpful and courteous. Hooked everything up and made sure it was safe, and took care of unhooking everything upon return.
Sharon S.The cab of the uhaul started leaking during a rainstorm through Oklahoma. Otherwise everything was great.
Courtney A.The air conditioning was not working. Pretty hot/humid day, so not happy about that.
Debra S.The truck was rough, but it seemed like it had a lot of wear and tear compared to a previous truck I used. The air conditioner did not work either. It was fine since I was going a short distance, but that may be helpful for others to know prior to using the truck. The place I picked up was friendly and helpful.
Trisha L.We have used this location/service before. Always efficient & convenient
Bruce F.The online self service was the worst! I will never use the online self service again. It makes it more stressful then it has to be.
Jeremiah M.Trailer worked out perfectly!
John A.Everything went well.
Bruce R.Had an extremely hard time returning the tow dolly after hours. The GPS on the U-Haul site said that I wasn't in the right location so it wouldn't let me complete the rental finalization. So I parked the tow dolly and put my rental agreement in the Dropbox and drove home and called U-Haul to make sure everything was okay and when I get got home they told me that I should go back. So I went back called again and had to wait a half hour on the phone for somebody to answer as the wait times were really long and when they did talk to me they told me that I should walk around the parking lot until the GPS says that I'm in the right place. I told the representative I didn't feel comfortable doing that as it was 12:30 or 1:00 in the morning and you know I'm walking around someone else's property you know looking suspicious with my phone out. But I did end up pulling my truck out on the way out and try it again and then it did work. So yeah really finicky check-in process I guess. I was very bummed took me over 2 hours to return the tow dolly and it was really cold that night. I was not happy.I had already drove 6 hours or 7 hours from Michigan and then had to wait just two more a whole hours just to return the dolly to the location that is right by my house that I've been to a million times and I know is the right location and the apps telling me I'm in the wrong place so yeah not cool.
Joseph P.Customer service was great. Truck clean inside and out. Truck ran great and had no problems. Will certainly rent again.
Christine O.I went to the first drop off took the trailer off only to find out that They can't take trailers so I had to find a different location. The communication was absolutely terrible and I was not happy with the service at all anywhere.
ERIC H.All good
Benjamin V.All good
Benjamin V.The staff at Sherwin Industries in Waterford is second to none! Great group to do business with!
Steven K.Great crew at Sherwin Industries Inc, friendly and helpful.
John F.very clean truck, very nice people
Dean Z.Fast friendly service.
John C.Professional staff. Clean trucks. Easy in and out.
Joshua O.Drop-off was quick and easy. Great location.
Garry W.Keep doing the same things.
Mark K.It was great working with the people at the location.
ANTHONY M.Staff was helpful and pleasant.
Jeanne S.Quick & efficient service. Will definitely use again
Renee F.Excellent service. In and out quickly. Close to where I needed to go.
Nicole E.fast friendly service.
Larry H.Great location, very helpful people
Dean Z.trailer looked clean, but smelled like vomit.... but we still rate it as EXCELLENT because we were desperate and the employees did everything they could to help us.
Cathleen H.Sherwin Industries has a good selection of vehicles and trailers, and they make it very easy to rent/return.
Steve R.quick and easy
Nicholas A.The steering on the truck was loose with a lot of play side to side on the steering wheel.
William B.Pleasure doing business with you
John B.Have used them twice and will highly recommend them!
DONALD B.Put new tires on the trailer
Craig K.Went smoothly..insurance little pricey but good idea to get. Did great 5x8 rental for what I needed
Jennifer P.Easy to pick up and drop off
TOM L.Personnel was very helpful. Met us outside and helped with our things.
Don B.Very helpful, knowledgeable and fun
Charles R.