Customer Reviews for Sherwood U Storage
(U-Haul Neighborhood Dealer)

Rating:

4.0

Excellent and friendly customer service!!

Rating:

5.0

Just want to say, they have excellent customer service at this location. Thank you

Rating:

2.0

We were told at our drop off location that the truck should've never left the lot. I was not aware it needed to be bone clean and no cracks in the windshield. Then we get charged for that on the other end

Rating:

5.0

Paid for a dolly that was not on the truck it was s huge inconvenience for me and my family I had to purchase one after I paid to rent one

Rating:

3.0

I was late returning truck so nobody was at location. I had been asked once before to return truck to Sherwood. I didn't look at address when said I would change from dealer much closer I thought it was probley the same one as before. Drop off location was much further away and in a not good area to be leaving one alone

Rating:

5.0

Quintan was very professional and helpful. Will need U-Haul services again soon and will return to this location.

Rating:

5.0

Great customer service. Very nice and friendly.

Rating:

5.0

The local workers were excellent, but after renting 2 units for over 14 months, we moved out of one on the 3rd of the month & was told UHaul doesn’t give you a credit for the part of the month you’re not in the unit. So, we paid over $200 for 3 days of use for the unit we moved out of. I will let all my customers i deal with on a daily basis, to use ANYONE else other than UHaul. When the company i work for has to rent a vehicle, we WILL NOT be renting from UHaul.

Rating:

4.0

N/a

Rating:

1.0

The truck we were given had a faulty steering wheel. When the steering wheel was in horizonal alignment (with the center part of the wheel/horn in horizontal position, proper position to hold the wheel at 10 and 2 o'clock) the truck veered off course. When the steering wheel was turned 90 degrees from horizontal, (the center bar vertical) the truck went straight. This is a safety hazard and should have never been rented in this condition. My driver did not complain about it when he drove it off the lot. I was really furious that the property owners thought renting a truck in this condition was ok.

Rating:

1.0

I ordered an appliance dolly that was critical for my move. There was no appliance dolly in the back of the truck. I had to wait until they opened the office to inquire about this, I was disappointed again when they didn’t have any available. I was told the other Sherwood store has one so I asked to rent that one. Drove all the way there to wait 25 minute line just for them to tell me they don’t have one and it was never rented for me. Disappointed and frustrated I had to go buy my own appliance dolly from Walmart. The Dolly was a critical part of my moving, as I cannot move a refrigerator, washing machine, or dryer without it.

Rating:

5.0

Friendly staff, great location, easy check in and drop off. Will use again next time we need a truck.

Rating:

5.0

Friendly and very helpful

Rating:

5.0

The manager was extremely professional and answered all questions we had, I'm very satisfied with the service i received

Rating:

5.0

Great guys with great smiles...we talked several minutes about how clean/neat the place was. My best experience to date!

Rating:

2.0

Had to wait almost an hour for an associate to show up. Sign on door said gone to get food.

Rating:

5.0

Nothing everything was great don't change a thing

Rating:

5.0

Great location and staff!!

Rating:

5.0

Both of the men were very courteous, helpful and nice.

Rating:

3.0

As the equipment was clean, yet the ramp was missing a stopper.. (the Mechanic reported) when he arrived to fix it. It fell out while we were unloading, thankfully he was able to come and fix it and it took around an hour. Once we finished unloading and lifted the ramp to put it away it fell out again.

Rating:

5.0

Nothing my pick up was easy the guys were so friendly. Helpful and everything was smooth I appreciate them and will be using this location again everytime!

Rating:

4.0

The app used for remote pickup and drop off is infuriatingly awful! Will never do that again.

Rating:

5.0

Only slight issue was fuel read Full on paperwork but was actually 3/4. Took picture of fuel before leaving and showed it to the receiver. He stated that any fuel disparity should be on pickup location, informed him and showed the pics with timestamp at time of pick with fuel at 3/4.

Rating:

1.0

Bad tires, cab Full of dog hair, only had 1/4 tank of gas

Rating:

5.0

Staff was friendly and drop off was a breeze. Very impressed

Rating:

5.0

I don't remember their names but the 2 employees that were working on the morning shift on July 5, 2024, we great workers and answered all questions.

Rating:

5.0

The guys in the office were very friendly and informative. I called to let them know I was just a few minutes out and they had everything ready when I got there. But definitely recommend this U-Haul location.

Rating:

3.0

So, this is a hard scenario because I am unsure what could be done. It's not merely the location. However, first the equipment. The truck was functional but it had many warning lights, the driver's door had to be slammed to be shut, and it was impossible to check the mileage without turning the vehicle off and then back on to see it, briefly, before the dashboard warnings took it away. However - the real problem was the application. It constantly froze, required constant amount of steps, and I was never even capable of completely the process of returning vehicle. I eventually left the key and contacted customer support. The app turned what would have just been an okay experience into something absolutely miserable.

Rating:

4.0

I was told that I could drop it off at the location that was closer to my home and when I did the return it would only let me return the truck and trailer to the location that was 25 minutes further away had to add more fuel to get to the location so I wouldn't be charged a refuel fee.

Rating:

5.0

I had a great experience thank you.

Rating:

5.0

Great service! Helped me out quickly and location was spotless clean. Will recommend to friends in the area!

Rating:

5.0

Nothing, I could add.

Rating:

5.0

Employees were extremely friendly and eager to assist. Site was one of the cleanest U-Haul sites I have encountered.

Rating:

5.0

No improvement needed. I received the best customer service. Thank you again Blake

Rating:

5.0

Very friendly and helpful staff.

Rating:

5.0

Super helpful with my return, even helped spot for me as I backed the trailer up to drop it off.

Rating:

5.0

Very professional and very helpful. End up having to get a storage and they were very helpful with assisting me!!

Rating:

4.0

When renting a truck to go some distance out of town, inform the customer that the truck only has a half tank of gas.

Rating:

5.0

Always have great customer service here good people.

Rating:

2.0

I rented and i was not happy with the outcome. The cashier put the wrong miles in the system and I had to pay extra money on the return of the truck.

Rating:

5.0

Trucks don't seem to be cleaned except by customers. Michael is really nice and helpful, and I would recommend this location because of the sincerity of the customer service team.

Rating:

5.0

Everything were good

Rating:

3.0

Thankfully I was able to modify my reservation to get a truck a day early and use it for two days. The maintenance of the truck is very poor. The check engine light was on and the truck was in desperate need of a front end alignment. I know that moving trucks are always in demand but that is no excuse for poor vehicle maintenance.

Rating:

1.0

I was charged twice, I’ll be back in person to confront tomorrow. Also, I got the 10 foot truck to move things, what moving truck doesn’t come with a ramp? The whole reason I got the truck is because I needed a ramp. Had to lift a washer and dryer with a dolly into a moving truck because it didn’t have a ramp, absolutely ridiculous. Truck was also unswelled when I received it, yet there’s a note inside, saying if I don’t sweep it out, I get a cleaning fee? How ridiculous.

Rating:

4.0

Very friendly staff!

Rating:

3.0

This experience with UHaul was terrible!! The service guy was the best part of it, he was nice. The rest is history. I took the U-Haul back that night after they closed. I was exhausted, so yes I was an 1/8 of tank short. Mind you I had just put $20 more dollars in the tank before I dropped it off. Then a few days later I get a statement that I owe more above the rental its self and putting gas in it before returning it! The bill was $42 extra. My thought would be they would take the $42 out of my account that day, isn’t that why we give u a credit card number!! So today, a $72 charge was taken out of my account for U-Haul. No warning, emailed after the fact!! I will not be using U-Haul again because they do not tell you they will charge for other fees, 1/8 tank cost $18. Rip Off

Rating:

4.0

There was only two things that I had a problem with and that was the dog hair in the passenger seat. There was so much that it was visible at a glance. The cup holders were dirty. I not sure how often you all clean out the trucks but it should be after each and every customer. I understand that there might be a short time frame between each truck rental but someone should at least get in there and vacuum which could take least than 5 minutes. Other than that the customer service was great, five stars. But for my over all rating I would have to give a 2.5.

Rating:

5.0

This place is great except the lighting is motion detected. If your not in the hallway the lights will go out.

Rating:

3.0

Over charged. Was quoted online around $75.00 and by the time it was all done i ended up with a bill of $150.00.