Customer Reviews for Sheyenne Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Sheyenne Storage

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Jason S. on

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Mary B. on

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I was not provided with Dolly and furniture pads I notated this on my check out and left message with location. I want the refund for these items $27 + tax. If you can not help me please let me know who can. I also reported ck engine and gas light were on and truck shook whenever there was a bump Or I came to a stop. I felt very unsafe. Truck Was very dirty on the inside including garbage.

Chad S. on

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Excellent experience staff extremely helpful and knowledgeable. Will Definately use again.

John U. on

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I was disappointed that my pick up location was changed the day before pickup.

kathleen S. on

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The employees at Sheyenne Storage are great to work with!

Tim S. on

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I believe I had express checkin, yet I was there for an hour before I got the truck.

Scott W. on

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kevin G. on

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Truck can could use some deodorizing. Had sme bad body order other than that it was great.

Jacob H. on

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Lisa I. on

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Rick A. on

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The truck windshield was very dirty, and the gas tank was only 3/8 full

zach S. on

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John E. on

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Daniel G. on

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The tail lights on car trailer we’re frequently not working. We would use service again as it has a lower box and they were flexible when returned it.

Brittney H. on

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Nothing! The moving blankets and appliance dolly helped out a lot with our move!

oscar R. on

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Didn’t deal with anybody just dropped off and left

JOSEPH T. on

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Stephanie B. on

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Anthony P. on

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The location was closed on my return day even though their posted hours said they would be open. I went to another nearby location that was open but was told that I had to return it to the location on the reservation even though it was closed. I did not like having to return the equipment to a closed location since I then had no proof that I returned it within the scheduled time.

Dale N. on

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Keith H. on

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Very friendly staff, no complaints.

anthony S. on

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Return time for the trailer was after hours of the office. The place to drop off trailers was in a gated area needing a key fob. This resulted in me trying to return online. Due to technical difficulties I spent about 1.5 hours in the U-Haul parking lot on the phone with different U-Hauls around the City and 1-800 number trying to return my Uhaul trailer. I offered to bring it to different locations that were open but told I would be charged for not bringing it back to the correct location. Finally, I was told by the 1-800 number to leave the trailer in the parking lot and they would put a note on my account that it was returned on time (Saturday). Received my bill on Monday and they billed me for 3 days instead of the 1 day that I had it. Called the location I rented from about it and they said they were the ones who billed me but couldn't credit me anything but to call another phone number. After another 30-minute phone call and 3 days waiting for my credits, it all worked out. I had to spend way to much time trying to return my trailer and then to fight for my money back. On top of that, the exterior of the trailer was very dirty.

Del J. on

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Very friendly, punctual and professional, even during a snow storm.

Aaron G. on

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mathew D. on

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Make sure you have someone at the location to check you in. The website was very slow and kicked me off a couple times. Very slow check-in process.

kevin B. on

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MAARJA K. on

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The gentleman waa fabulous answered all questions and we got excellent service here. We actually stopped at a uhaul location by Sam's club on 13th ave the day prior and was so disappointed with the service we waited til someone was at Sheyenne storage because they are not rude like the other place was. They will definitely get our return business!

Gerry B. on

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Edwin P. on

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Edwin P. on

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I would never go there again in a million years

adam F. on

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Cameron S. on

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Melanie D. on

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Nothing! 5 star rating

STEVEN C. on

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James M. on

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Door opened twice during travel, handle had been checked prior to opening. Windshield wipers were not particularly effective during normal interstate truck speeds. Required driver to slow down in order to effectively and safely clean off windshield.

Morgan S. on

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David L. on

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Brenda M. on

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Dick fromSheyenne Storage was very friendly and helpful. He had us on the road very quick. I would highly recommend this pick up site.

Joe A. on

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Duane K. on

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Stephanie B. on

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Donnie G. on

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ZACH B. on

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Glen H. on

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Heather J. on

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jim T. on

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Great experience Trailer had new tires and trailered great all the way to Phoenix. Thanks

Kenneth D. on

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We had originally selected the site on Veteran's Blvd, knowing that it could be changed. The time for pick up was 9:00 AM. The site was changed which was fine but the time indicated the same. We arrived at 9:00 only to find that Sheyenne Storage doesn't even open until 10:00 AM, so all was delayed-not acceptable.

RANDY K. on

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Didn't have the trailer I reserved at the location it was suppose to be at so they sent me to a different location.

Justin J. on

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The guys working there had no idea what was going on or happening.

Angie H. on

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I made my reservation online. I received a phone call from 'corporate' to confirm the pick-up location, date, and time. The gal on the phone confirmed an 8 AM pick up - however, we are lucky to have called the location because they do not open until 10 AM!! I feel the person calling me to confirm should have had all that information! When we arrived to pick up the trailer the night before, the person didn't know how to access the reservation. He cancelled it however, and then needed to 're-do' it a couple of times. The pick-up took over an hour! The price was right, however, the process is painful!

Shelly V. on

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rick B. on

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NATHAN D. on

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The truck broke down due to an oil leak they should have spotted before I left the dealership. I only drove 2 miles before the truck was in poor enough condition where uhaul deemed it needed immoderate maintenance. However, they did get it fixed and back on the road in a very timely manner of e hrs between the call and repair to back on the road. They gave me other options like willingness to give me another truck to put my stuff in if this truck was bad enough. I told them I just loaded my 26' truck by myself w 3 kids and a breastfeeding mom and I absolute not touching my stuff again. They offered to hire a moving crew to do it but ended up repairing my original truck. Upon renting my car transport, the employee did not connect it correctly and if I did not check it it would habe fallen off and been a big problem. 150 miles into my trip, a tire blew on my trailer. I'm lucky my car did not end up on its roof. I again contact uhaul via the website (they don't have an ample call center so you better hope you have reliable Internet access) and they sent a pomps truck out to me to fix it. Of course they sent the wrong tire after I told them it was for the trailer not the truck. The tire guy had to go back a d get the correct one so that was another delay. I am not satisfied about the poor condition of their equipment but I am very happy with the customer service and roadside assistance.

brian H. on

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Trailer was very leaky. Rain got in and soaked sofa and matress. Trailer worked fine but the leaking was disappointing

Douglas B. on

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Josh was cordial and professional

karen C. on

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Crystal, in your zoning division, was a life saver. I needed the truck for 3 days and the reservation was originally made for 1 day. She rearranged things and saved my moving trip. I am so thankful to her willingness to help.

DEBBIE A. on

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nick D. on

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pat C. on

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JOSHUA L. on

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Jacob C. on

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I reserved a 17' truck, but they pulled out a 26' truck with no apology or explanation. The larger truck size was NOT an upgrade for me.

GARY K. on

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Charles F. on

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GARY A. on

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Not happy wouldnt return

DEAN B. on

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I understand that doing a one way should cost more then returning back to its original location. But I had to (because I had no other option) pay 6 times the price to drop it off at a different location. Thus the reason for not recommending U haul to someone. The person i worked with was nice and did his job but i think the system is flawed.

Cheryl D. on

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jeremy G. on

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Mike T. on

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jared O. on

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Aaron T. on

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Good experience and good employee that I dealt with

Ernert J. on

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Very friendly and helpful

jackie E. on

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I was very irritated that you sent us to the wrong drop off location! Initially we were told to drop off the trailer at 1508 4th Ave NW in West fargo. WRONG!!! So we had to call in to find out where to go. So we almost missed the drop off due to it was almost 5:00. The drop off we ended up at was nice, but didnt appreciate the run around after a long day of unpacking!!!!!!!!!!!!!!

Anthony S. on

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William W. on

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Great service. Will recommend

chris H. on

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Good customer service. Will recommend to people needing to move furniture.

Bhanuteja M. on

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Larry J. on

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James K. on

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keri D. on

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Jennifer K. on

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Service was great. I will continue coming here when I need to rent a truck or trailer. Quick and simple pick up. Headlights were very poor driving out in the country.

david C. on

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the trailer broke down so i drop it after hours.had spend a night at hotel then bower a trailer from a friend.

chanel G. on

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jerry F. on

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When customers rent a trailer, advise how to remove the trailer from the truck.

Christopher W. on

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SHANNON H. on

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cynthia H. on

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There was no one there when I dropped it off

Heather S. on

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Rick S. on

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judy F. on

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JENNIFER K. on

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Quick and friendly pick up right at close. thank you so much.

carol G. on

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TUSHAR A. on

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Relatively newer vehicle or clean/well tuned up so that people can haul their move

Dennis K. on

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ELIZABETH M. on

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SUPER staff - helpful and friendly.

Lisa M. on

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No improvements! Your employee went above and beyond helping us get this rental last minute to help move my mom from her apt. He was extremely nice, helpful, courteous, and overall made our experience smooth. Your company should award the employee that helped us, it isn't easy now a days to be so fortunate to know your company is in such good hands. Thank you.

LANEI G. on

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Dustin did a great job and really made sure the trailer was secure on my truck

Jeffrey S. on

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The power was out when I was getting the uhaul rented. all in all a good experience even though it was a bit of a delay due to the power issues.

Debra S. on

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ali A. on

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WAYNE B. on

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