Customer Reviews for Shield & Star LLC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Shield & Star LLC

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Cassandra R.
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Customer did not leave a comment.

Christopher M.
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Keep being the business that they are today...It is like family..my wife and I love them. They are highly above excellence and with such great care and concern of the customer that makes America the place it is today.

Kevin J.
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tj J.
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Thomas H.
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David F.
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tonya M.
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deidra B.
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Ann V.
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Awesome customer service. Great people. Will definitely rent here again!

Earl P.
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Brandon C.
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Our reservation was not available. We had to downgrade in size. Then we had to change locations. When we arrived at the scheduled time, the location was not open. Then we had to pay for an extra day because of how early the location closed; 4:30pm!

THOMAS E.
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Customer did not leave a comment.

mike A.
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Customer service and equipment was great. No improvement model was noticed.

Tricia D.
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Inside store was not smoke-free. Could not stay at counter for more than 2 mins at a time. Truck was filthy! It was only after I said I was dropping off in different location did they attempt to clean it. Low tire pressure warning on but I was told it was broken and tires were fine. Had to air up 1 tire twice.

WILLIAM D.
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Joseph S.
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Kevin B.
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Friendly people and good service.

Alexander I.
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doc V.
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Nothing could improve this five star treatment. Totally pleased. It was a blessing to encounter the business operators. Dock (GOD is good) Voorhies

TIMOTHY B.
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ALEXANDER C.
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MIKE B.
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kevin R.
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Tod M.
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James W.
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Hank H.
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Nothing

Patrick G.
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JAMES H.
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Carrie S.
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Both times I have rented trucks I have used them for my drop off spot! Very nice and helpful.

RALEIGH L.
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This couple were the nicest and most helpful individuals I've ever rented from.

jeff H.
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This is a very good Uhaul Representative, they are the most accommodating people I have dealt with! They are worth the money for sure! Great customer service.

DEWITT M.
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Alexander M.
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BRENDA H.
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Be honest and not over charge people.They estimated miles in the computer before I rented the truck. I was told when I return the truck I would only be charged the miles I drove. When I returned the vehicle they never changed it to the miles I drove and charged me for the miles they estimated before I rented the truck.

AMY M.
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Joshua H.
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Great place, knowledge, and advice. I would highly recommend.

James L.
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STEPHEN F.
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Brandi O.
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This was my first U-Haul rental and could not have asked for better service! I will recommend Shield and Star to everyone! Very friendly staff! I give this location 6 out of 5 stars!

MICHAEL C.
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no comment

GARRY S.
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Customer did not leave a comment.

OCTAVIA H.
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KEN Z.
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Employees were very friendly and eager to help. The facility wasn't very professional, but the people working there made up for the difference. They might visit other facilities to get ideas for improvement.

Jeffery J.
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Customer did not leave a comment.

Dennis D.
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Ruth C.
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KEITH F.
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The staff at Shield and Star was very polite and helpful. Would definantly use them again if I need to move.

Rodney M.
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todd G.
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James B.
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MICHAEL T.
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The vehicle I rented had 2 balled tires and one with a large peice of tread missing. this resulted in three blowen tires on my trip. My trip should have been a 6 hour drive, but instead took 20 hours.

ERIKA R.
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MITCH L.
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Todd G.
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business was closed

James W.
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Very Friendly and Helpful, would definitely recommend.

DUSKY G.
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Customer did not leave a comment.

THOMAS A.
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The location was not as convenient to my local address as I might have liked. This meant driving the truck through town for more miles than anticipated and all of this before the actual move. The miles counted against the allotment for the trip; had we not gotten a few more miles at the outset we would have been up against the maximum number of miles available.

JAMES D.
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No reviews have been submitted for this location.

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