Customer Reviews for Shield Self Storage
(U-Haul Neighborhood Dealer)

193 reviews

14 E 24th St   Paterson, NJ 07514
(3 Blocks North of Home Depot just over the Maple Ave Fairlawn Bridge)

(973) 523-0273

Hours

  • Mon-Fri: 8:30 am - 5 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(973) 523-0273

14 E 24th St
Paterson, NJ 07514
(3 Blocks North of Home Depot just over the Maple Ave Fairlawn Bridge)

Services at this Location:

Hours

  • Mon-Fri: 8:30 am - 5 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Thank You

GARY R. 
Rating:
1.0

Customer did not leave a comment.

jayeshkuma T. 
Rating:
5.0

very helpful quick rental

Edward S. 
Rating:
5.0

Customer did not leave a comment.

Robert L. 
Rating:
4.0

Great customer service

verna M. 
Rating:
5.0

Simple and easy to use online reservation. My one complaint is that hours after the vehicle was returned I got a text about verifying vehicle damage. The photos were not updated and wrong. As I understood I was going to be charged for damage previously done. I drove all the back ready to take pictures or recent photos and then the link expired. I had to call and confirm that I was going to get charged. It got me stressed out.

Gregory C. 
Rating:
3.0

Small parking space for return

Domingo R. 
Rating:
4.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

good experience

Ryan M. 
Rating:
4.0

Stop ripping people off with your relentless push for SDW for $25.00,it's impossible to get a rental without agreeing to it by mistake or out of desperation, that's what happened to me

Igor K. 
Rating:
5.0

The truck was in the best condition I've seen in quite some time. Also, needed to extend my rental and Ed from the location was very accommodating and assisted me in extending my rental. This location represents U-Haul very well and I would recommend this location to others!

Andy S. 
Rating:
5.0

The agent, shield Self Storage, had the truck ready, clean and fast rental.

Edward S. 
Rating:
5.0

When we drop the unit the office was close

maria R. 
Rating:
5.0

shield Self Storage employees were professiona, helpful and made me feel comfortable during these crazy times

Edward S. 
Rating:
5.0

Customer did not leave a comment.

Kevin C. 
Rating:
3.0

Customer did not leave a comment.

Irene R. 
Rating:
5.0

Muy buen servicio recomendado

Fidel U. 
Rating:
4.0

Having more than one person scheduled to work may help in making this location more pleasant. I recognize that U-Haul isn't the primary gig here and that they have a storage facility to run, but I had called the gentleman in charge with questions and the call was rushed because he was somewhere else. The office was locked up, and there was a piece of paper stating he was showing a storage unit to a costumer.

Eric V. 
Rating:
1.0

Ride

TONY K. 
Rating:
5.0

Customer did not leave a comment.

Robert A. 
Rating:
4.0

Website accessible Reserved item actually available vs competition Easy reservation process

Judith B. 
Rating:
3.0

Customer did not leave a comment.

Jennifer P. 
Rating:
1.0

This is the worst experience I have had. I will never rent from this place again and will in fact discourage anyone from doing so. The staff was inept and not helpful. I had reserve my rental almost 2 weeks prior to my pick up date and I kept getting email one day before my reserve day about changing the time and location. I was on the phone trying to figure this out. It was agreed that I would be able to keep my original reservación details but that same day at 7am I get a call stating otherwise! So the pick up time was delayef. Once I arrive the lady at the front had no clue about the business. She stated that I will be charge by the mile because it was a weekend, regardless of the money $100 plus I paid for the rental. This made no sense. At the end she said she didn't know and I had to figure out out myself. Once I get home after picking up the rental , I opened the truck to find it FULL of empty moving boxes!!! This means they did not inspect the truck before handing it to me. They GAVE me a truck that was NOT INSPECTED!!! Needles to say I went back to the store but was pointless. They asked me to move the boxes myself!!! Ridiculous . These were no few boxes. The truck was full of them. I have pictures. The manager and receptionist were useless. I am very concerned with the quality of work they are doing and the quality of trucks they are handing out to customers.

Iris C. 
Rating:
5.0

clean friendly

Edward S. 
Rating:
5.0

Friendly and informative.

Bekim S. 
Rating:
5.0

fast friendly service

Edward S. 
Rating:
5.0

Customer did not leave a comment.

Bolivar A. 
Rating:
1.0

The door was locked and there was a note on the door that they were showing a rental unit and would be right back. I called the cell phone number on the note and no one answered. I had to leave the key in the drop box and still have not received a receipt of the drop off confirmation.

Candace P. 
Rating:
5.0

Customer did not leave a comment.

Carol W. 
Rating:
5.0

uhaul at Shield Self Storage is the best

Edward S. 
Rating:
5.0

great service

Edward S. 
Rating:
5.0

Fast service

marcin M. 
Rating:
3.0

They didn't give us enough miles to even complete the move. We told them that we were moving from Bloomfield, NJ to Red Bank, NJ which is about 55 miles and we were only given 44 miles which makes no sense.

Casey M. 
Rating:
3.0

Customer did not leave a comment.

Stephen V. 
Rating:
4.0

Customer did not leave a comment.

Fannie O. 
Rating:
3.0

Customer did not leave a comment.

melissa O. 
Rating:
4.0

The man who checked us out was friendly and knowledgeable. Very good experience. There was, however, graffiti spray painted on the truck which was a bit disappointing.

David D. 
Rating:
3.0

Customer did not leave a comment.

Christopher S. 
Rating:
4.0

The application wanted to call one of my contacts to verify me. Unfortunately, due to the cold-call combined with caller id by phone number and the number of telemarketing robo-calls we all get, no one would pick up. After sitting by the truck for 10 minutes attempting to verify the agent at the facility offered to help me check in. He was helpful and honest and had me checked in quickly despite having technical difficulties as well. The truck was perfect for the move I had to make and in better condition than trucks I had rented elsewhere in the past.

Paul F. 
Rating:
5.0

Air freshener would be a nice to have in the vehicle !

Daniel D. 
Rating:
3.0

There wasn't much nearby parking. I did not feel like this was a safe place to leave my car parked.

Adam B. 
Rating:
5.0

fast pick up 2 blocks form Home Depot

Edward S. 
Rating:
5.0

quick professional service will use again great location on rt 20 by Maple ave bridge Fair lawn nj

Jasmine C. 
Rating:
5.0

friendly service easy access form Ridgewood glen rock and Fairlawn

Steven I. 
Rating:
5.0

Easy to get to from Fari Lawn Midland Park and Ridgewood fast service

Sandra P. 
Rating:
3.0

Customer did not leave a comment.

FIOR M. 
Rating:
5.0

great location next to Fair Lawn and rt 208

Edward S. 
Rating:
4.0

Customer did not leave a comment.

ed D. 
Rating:
5.0

Ed, Was very helpful and gave me some tips on packing and loading the truck. Will use again

edward S. 
Rating:
1.0

I asked originally for a one way uhaul, but they obviously didn't listen and gave a return uhaul, which is unfortunate because I asked if I can return it to any uhaul in monsey;which the woman at the counter replied yes. They also forgot to pack the dolly I paid to rent. The next day when I spoke to the manager Ed, he was incredibly rude. Cutting me off, and not letting me speak. Telling me to call the uhaul 800 number if i didn't like speaking to him. The customer service is terrible here.

Alex S. 
Rating:
5.0

Securing the truck at the place and time I thought I had a contract for was a nightmare. No one ever called back as promised over an 8 hour day. The Shield Storage person was very helpful and pleasant.

Patricia P. 
Rating:
4.0

Very swift and easy process truck was ready and pulled out for easy access to street. Whole process took less than 10 minutes only inconvenience was truck could not be left at another location had to be brought back to original location.

Matthew M. 
Rating:
5.0

Customer did not leave a comment.

Edward S. 
Rating:
5.0

will use again

Rafael M. 
Rating:
5.0

very helpful

JAMEL S. 
Rating:
5.0

Customer did not leave a comment.

edward S. 
Rating:
2.0

Make it more obvious where the actual U-Haul location is. I circled the block 3 times.

Elizabeth K. 
Rating:
5.0

great service

Courtney W. 
Rating:
5.0

Customer did not leave a comment.

JERE R. 
Rating:
5.0

Customer did not leave a comment.

Socraties L. 
Rating:
5.0

quick friendly service

alayn S. 
Rating:
5.0

super fast friendly

jAIVER S. 
Rating:
1.0

This gentleman was one of the rudest people I have ever met. When he came out to inspect the truck, he accused me of scraping the front bumper and threatened to charge me for it. I am 100% certain that it was there when I picked up the truck and I absolutely did not have any issues while using the truck. I'm sure you get renters that do damage a vehicle and that's why you need to be careful. This gentleman should have contacted the pick up location to see if they had any record of the scrape rather than accuse me over and over of being dishonest and lying. I will think twice before I ever use U-Haul again!

Scott K. 
Rating:
5.0

great location

jane W. 
Rating:
5.0

very helpful will rent angain

ed S. 
Rating:
4.0

The UHaul representative at this location on Sat, Aug 27 was very professional. Explained things clearly and got me going in a quick and efficient manner. Even offered to back the cargo van out of lot for me. Cargo van was very clean and ran very well. Would definitely use their vehicles again.

chris E. 
Rating:
5.0

better than budget

ana C. 
Rating:
5.0

friendly service

ceferina R. 
Rating:
2.0

Improve the customer service. The attendant was rude and couldn't answer our questions. Very rudely told us to call Uhaul.

Helen S. 
Rating:
5.0

Customer did not leave a comment.

YASHIKA E. 
Rating:
5.0

will do business again

Vesel S. 
Rating:
5.0

best uhaul experience

Tiffeny R. 
Rating:
5.0

very helpful quick easy will recommend

Terri H. 
Rating:
4.0

Customer did not leave a comment.

Salvatore A. 
Rating:
5.0

Have trolley's or furniture pads available to rent...

Maria R. 
Rating:
1.0

The employee who finally showed to open an hour after my promised time, and 3 hours past the store opening time, was rude and unapologetic. He claimed that the employee that was to open called out sick, yet I received a call confirming my pickup time 2 hours before. I felt like he was bothered to have my business. This is the last in a long string of missteps I've had with U-Haul. In the future, I will use another company.

Althea W. 
Rating:
1.0

Owner manager was Not in site for pickup. Had to call him to see when he would be there to meet us. Another customer was Also waiting as well . But our move back an hour. Terrible customer services !!!!!!!!

Kim B. 
Rating:
4.0

Customer did not leave a comment.

Thomas J L. 
Rating:
5.0

Ed the manager is great -- friendly, quick, easy to deal with.

Jay D. 
Rating:
4.0

Customer did not leave a comment.

george K. 
Rating:
3.0

Making sure the additional equipment is in excellent working order.

GARY K. 
Rating:
5.0

great location 3 blocks from Home Depot

Edward S. 
Rating:
3.0

Customer did not leave a comment.

RENE R. 
Rating:
5.0

truck ready quick rental process

Ella H. 
Rating:
5.0

Customer did not leave a comment.

stacy B. 
Rating:
5.0

Customer did not leave a comment.

EDWARD S. 
Rating:
5.0

Customer did not leave a comment.

Edward S. 
Rating:
5.0

great location next to HOME DEPOT in Paterson

Ed S. 
Rating:
4.0

Customer did not leave a comment.

VILMA F. 
Rating:
5.0

Customer did not leave a comment.

Edward S. 
Rating:
5.0

helpful speedy

Edward S. 
Rating:
2.0

well since this was the 4th location I was switched to within 24 hours that still didnt have the size truck I requested. I can't say I would ever recommend UHaul to anyone. Most of the people calling to tell me I had to go to a different location were rude. Overall a very poor experience.

MITCHELL B. 
Rating:
5.0

informed customer service

EDWARD S. 
Rating:
3.0

Customer did not leave a comment.

ANNA KASATKIN M. 
Rating:
3.0

Dropped off at night and just received email notification and receipt.

Mark H. 
Rating:
5.0

Customer did not leave a comment.

DAVID P. 
Rating:
3.0

Customer did not leave a comment.

chris P. 
Rating:
5.0

Customer did not leave a comment.

Marc D. 
Rating:
5.0

Friendly just over the Maple ave bridge in Paterson

CHARTY J. 
Rating:
1.0

Absolutely horrible customer service. The worst I have ever experienced.

owen M. 
No reviews have been submitted for this location.

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