The kid in charge was totally lost, he couldn't count to 10 when trying to get me moving pads. The battery of the first truck was dead. He never checked the mileage or gas level and told me " to take a picture of it and we will figure it out later." No pre-inspection. The first truck had graffiti inside that said "suck my dick" spray painted. I cleaned the truck and filled the gas back to where I received it and now I am getting charged another $27 with no explanation. This place fucking sucks and I will never go back.Chris W.
Customer Reviews for Shields Mini Mart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Please call me. 559-351-6244 Cornelius van Beekcornelius V.
Customer did not leave a comment.RAYDINE A.
Customer did not leave a comment.Quang T.
Customer did not leave a comment.Edwin M.
very good serviceDalbag S.
Customer did not leave a comment.Eve M.
Customer did not leave a comment.serina X.
Customer did not leave a comment.rajineder S.
The clerk / cashier didn't seem to have access to any of the uhaul records, and had to make a phone call to someone else. They didn't converse in English, but then the voice on the phone had the clerk ask me my name, which was understandable. After I identified myself, there was another wait and non-English conversation, and then the clerk asks to take a photo of my ID and credit card front and back with his cell phone. I had already completed my check in with the Uhaul app, and paid for the rental in full in advance, making this intrusive and completely unnecessary. I was in a rush so I relented and provided the clerk the documents. I then had to promptly cancel my credit card before my information could be compromised. There was no explanation as to the text link for pre inspection, so by the time I took my own 360 photos, I then attempt to use the provided link, which had already expired. I am a minority myself, so I understand that at times, English is not the primary language used. It was the lack of any explanation for actions requested or taken is what I have a problem with. The equipment was fairly new, although not very clean. No issues there with covid fear I guess. Who really wants to touch a strangers items these days? I ended up sanitizing it for myself.Charles C.
Customer did not leave a comment.Greg H.
Customer did not leave a comment.Lao V.
Customer did not leave a comment.jhonell M.
Customer did not leave a comment.elise Y.
The uhaul was damaged, I moved to Washington. By the time I got there to unload, it had leaked water and my furniture and TVs Were wet. Not only did I get a run around to find my already reserved trucks. I got poor equipment.Justin T.
I was able to leave my car thereSagalvir Singh M.
They never checked the van in, so I was getting phone calls from U-Haul wanting to know where the van was 2 days after I returned it.Francisco C.
I was asked to move to this location after I was told a truck was not available near me WELL AFTER the reservation was made. It was miles away, the truck was NOT there when I arrived at my correct appointment time, and (1 hour and 15 minutes later) when a truck did arrive it was turned over to me filthy (used food containers in the cab) and with the gas below the empty mark. The location is in a bad area of town. The manager of the store did very little to help me.Karen C.
Good location opens late hrssabrina Y.
Customer did not leave a comment.anna F.
Customer did not leave a comment.SARA H.
Customer did not leave a comment.danielle L.
Customer did not leave a comment.David L.
Customer did not leave a comment.elise Y.
Customer did not leave a comment.Abiel A.
Customer did not leave a comment.Cesar M.
Customer did not leave a comment.alfred G.
Customer did not leave a comment.Shana W.
Customer did not leave a comment.Sam K.
Quick serviceELSIE Y.
It was just a surprise to have such a small and basic location. It doesn't look like a UHaul store, & it isn't, they just have the trucks. But the man was polite and friendly, took care of the transaction.ANGELA S.
Customer did not leave a comment.Jeanine R.
The vehicle literally ran out of gas less than a mile away from the uhaul rental facilityJason F.
Customer did not leave a comment.Michael N.
Easy drop offhershel T.
Customer did not leave a comment.Steven J.
Customer did not leave a comment.ELSIE Y.
I have used U Haul a lot over the past year and a half and I did not enjoy this experience. The original pickup location did not have what I ordered so I received a call on Saturday to tell me I would need to go to a different location and they would text me with the new address. I never received the text so I called the morning of and they said it was on Shields Ave. I looked up U Haul on Shields on my iPhone maps and it only showed one location. I went there and it was the wrong location. The person working then gave me an address for one that was down the street in the opposite direction. When I got there they did not have the correct amount of blankets or the right dolly, so I ended up having to go and buy what I needed. My drop off location I selected one near my new location so I could walk home and the location was full so they sent me to a different location and had to Uber home. Very disappointed with this experience from start to finish.Deborah M.
Customer did not leave a comment.REYNALDO U.
Customer did not leave a comment.MOUHAMAD M.
Customer did not leave a comment.sheree H.
Customer did not leave a comment.julian D.
Honor your reservation!!! I reserved a 20ft truck and a appliance dolly and the day of they had neither!!!SALVADOR A.
Do not send people to that location. Very unfriendly. I had to go to the store that I dropped off at to get the 2 dollies. Niether location had the 2 dozen furniture blankets that I ordered so I had to move with out having any. I would like to be refunded for the blankets I never received. I should also be refunded some of my time and mileage spent for having to go to the Blackstone store to get dollies. I lost about an hour of my time due to the in efficency of not having everything in one place.CHRISTOPHER F.
Very efficient, quick check out to use the truck. Easy to work with when I needed some dates and times adjusted. I really appreciate their friendly, helpful service!CHRISTINE F.
This location has a smaller size parking lot, the proprietor was very helpful getting the larger truck parkedKATHERINE B.
Email people ahead of time if there is a problem. There was an issues with my DL and it took me a while to fix it then get approved.Lois T.
It would have been helpful if the man who rented the u-haul to me would have told me to download that u-haul app so I can notify U-haul of the earlier drop off. I was charged for two days when I only used the u-haul for a total of 5 hours. I dropped off the u-haul that same evening..oreanna M.
Customer did not leave a comment.CORINA Z.
Customer did not leave a comment.Joel L.
Good opening hrs fits my schedule when I booked the uhaulJORGE S.
Location has easy access.Mark D.
Clean trucks and friendly servicealexis H.
Customer did not leave a comment.AARON P.
Customer did not leave a comment.ou T.
Customer did not leave a comment.Doua L.
The amount of gas in the vehicle was recorded wrong which caused an issue. And when I tried to call the location with an issue no one answered or gave me a call back.Brenda B.
Your Networking is not that good. I was told this location would have Appliance dolly, extra moving blankets, which they DID NOT!! I HAD to go to another location to pick up.Juanita J.
There was roaches in attic part of the cargo area at pickup. They were not noticed at the time of pick up but noticed before loading boxes into the attic.antonio M.
Make sure that electrical light plug is there I ended up having to buy three extensions from the trailer to my truck so the lights worked it cost me $25Scott L.
Customer did not leave a comment.JOYCE KATHRYN S.
I took the truck at 2:10pm and returned it the day at 2:15pm and they charged me for an extra hour. That is low class and low serviceJUAN R.
Well the staff is really helpful. Best uhaul I have been to!Lawrence N.
I regret using this location, horrible experience. The truck was unlocked when I picked it up, the seal was broken on the hand truck. I returned the the truck at the same level as when I picked it up (3/4 from full) But I received a call stating I owed an additional $30.00 for gas! Ridiculous!! I regret the entire experience!Debra P.
Used U-haul many times over the past 30 years, with total satisfaction. This was the first time that EVERY aspect of reservation/pickup was a complete disappointment. I chalk it up to Covid. Beyond that the company has gone severely down hill. Feel free to contact me for expanded details.Eric C.
Homeless man sleeping in back of trailer and he opened the blankets to use. Other than that the people were super friendly and professionalMICHAEL H.
Customer did not leave a comment.Herb A.
Customer did not leave a comment.Gary P.
Customer did not leave a comment.Cristian G.
Everything is great the agents welcome you when you enter the store, their polite and assist me immediately. Even though it was just 2 hours before Closing they made sure I had everything I had ordered when I came in the truck was very clean. Thank you gentlemen for your service.linda A.