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William I.
Customer Reviews for Shields Storage & Resale
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The gentleman who helped me out was extremely nice. He was knowledgeable, helpful and quick.
Maria D.Once I figured out how to navigate the app. It was like a scanverger hunt. Nice truck
Dianna A.Online pickup is TERRIBLE. first of all I didn't even select that when I set it up. I wanted to do it at the counter. I get to the place and nobody was there, took me over an hour to get approved to got the truck online. Terrible experience.
Zachary B.Leroy was great. Super flexible and helpful in picking up the trailer. I would definitely use this location again.
Megan B.Very streamline return plan!
KIMMARIE S.They were closed but he still came out just to say hello and make sure we didn't need any help!
KIRSTEN G.No one is at this location the number posted on the door did not have area code included make it hard to contact for a person new to area. Left message was not returned left message today and was returned but truck was not checked in till later today. Not a good feeling to just leave a truck at a business that is on the outskirts of town. I had a friend leave a truck at a location with just a drop box and two federal agents came to arrest him a year later and the business owner had passed and it took days to find the receipt. U haul was not very helpful while waiting ( this is why I would never have picked an unmanned business for the return). Turned out ok but still not a good feeling.
Paul C.Nothing. This is a well run U-Haul location. Would be happy to use it again.
Jerry L.The original place I had reservation at was closed at the time of pick up. I call U-Haul & a very nice lady helped me out. I does seem that with every step during this recent move, U-Haul has made things just a little more difficult for me. It may just be the vendors that have your equipment that are the issue, but they are directly linked yo U-Haul and I consider them U-Haul. There seems to be no monitoring of equipment and its whereabouts. The staff at some of the equipment rental locations are "less than" as well. I have called U-Haul to ask a question only to get a completely different answer at the pick up location. There just seems to be no standard of practice. It's disappointing.
Sylvia H.Always has the right equipment and fast checkout… Great!
CHARLES H.Nothing. Good job
CHARLES H.AC did not work, very hot
CORINA G.Great service from Lloyd, worked through a computer issue on a Sunday afternoon 30 minutes before closing with good humor to ensure we were able to get the trailer. This location is for people who don't stand on fancy offices or glitzy programs, but appreciate good old fashioned service and solid well cared for equipment. Not our first visit and will not be our last!
BELINDA S.Maybe
Philip C.nothing
leroy S.Great location and super friendly staff!
Dakoda H.We absolutely loved the service at Shields Storage & Resale! This will be our go-to location for all future rental needs. The owner is very friendly and helped us greatly when trying to figure out the mobile pick-up/drop-off.
TIFFANY H.Both places was Nice and helpful. The text when and where to pick up was useful. Thanks
leticia C.Great support and very helpful!
MATTHEW C.Great customer service! Very clean nice trucks! Nice selection of inventory to choose from! Very clean trucks too.
Kathy B.My entire experience was terrible!!!! I will NEVER use Uhaul again or recommend them. I was suppose to have a truck in NB and was sent to a different city and then was not allowed to drop off at a more convenient location. The customer service number transferred me three times and threatened to fine me $1000 if I didn't drive and drop off at a different location even though they made me drive 2 extra hours to pick up my truck. That's just a small piece of my disappointment.
Shaina C.Amazing customer service! I will always go through this location from now on!
Hallie B.Nothing. It went quick and the operator was very friendly and knowledgable.
Ronald W.Nobody there. I called, no answer. Called again and was told to just leave it somewhere in back. Thanks
Michael D.Computer outdated ... took longer for paperwork Needed for signature
LUCY M.Excellent service! Mr Shields was awesome!
Jeffrey S.great location and staff. thanks again!
jeff K.Good place in seguin Good manners
Alice M.Excellent Franchisee!! Great Customer service.
ROBIN R.The man who runs this place is Awesome!
Micah M.no one there no instructions schetche
Bill J.This the best place clean place in seguin texas
alice M.Everything was great. Leroy was excellent in his customer service and treated us well.
IAN C.I believe the gentleman's name was Leon. He was fantastic to work with. Very professional and great customer service.
Omar V.Good lactation boths sites
ELOSIA ALICE M.It's top notch
James R.Love the couple running the place , nothing to improve on this location
Fred F.Nicest representative I have ever done business with.
Wayne S.Leroy, shared his years of experience and he helped us chose the correct trailer for our needs.
robert V.Whole process was a wonderful experience (reservations, check in, check out ) Moving was hard...lol
Steven F.Always great service. Don't change anything.
IAN C.No recommendations. It was easy to pick up and drop off. The size of the truck was just what I needed for the move. Thank you.
John M.No one there to take the truck but there was a number to call. the man on the phone was helpful and very nice.
Patricia L J.Love the politeness of the older guy
Fred F.Nothing
BRENDA W.Leroy and staff are excellent very professional we were in and out quickly the service is outstanding keep up the excellent work we highly recommend them!!!
david P.Shields always has what I need and the check-in / check-out is hassle free. Great person to work with too. I highly recommend this location out of any other in the area. Plus they are open EARLY which is a big deal to me. Thanks!
Charles H.Everything was grate
Michael C.Lewis and his staff were great! Took very good care of my needs. Equipment was clean and in great condition. Very professional enjoyable experience.
RONNIE H.The man that helped me out was very nice and just gave off an over all happy feeling. I'd highly recommend pickup from this particular spot.
Christopher M.Great service
Thelma G.dealt with this location 3 times on phone , he never was in office , office was always locked up no one there . not a very happy person
David L.