They are the best in town
JAY W
Customer Reviews for Shields Storage & Resale
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
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RAUL Mnull
ERNEST Anull
REX Tnull
Joseph SSuggest being more accurate with reporting fuel gauge. The truck I rented was much closer to 1/4 then 3/8 full. This makes renters have to fill up the truck with more gas then fairly required.
Jordan REverything was great and super easy process.
ROBERT BPositive experience
ROBERT GEverything was great and super easy process.
ROBERT BNice person there at the rental site, with a hearty smile. I forgot my trailer hitch pin bolt, and he tried to find one from his personal belongings.
william mSuggest being more accurate with reporting fuel gauge. The truck I rented was much closer to 1/4 then 3/8 full. This makes renters have to fill up the truck with more gas then fairly required.
Jordan RExtremely helpful and all around good place to deal with. I would definitely rent from here again.
TIMOTHY SThe ratchets used to secure the vehicle to the trailer were almost unusable when I picked up the trailer. I had to clean and lubricate both of them prior to loading. It appeared that the trailer had been in a flood or left outside in the rain and or snow for an extended period. The trailer pulled with little effort and out journey was rather uneventful.
CHARLES FQuick and easy turn in for the vehicle and trailer.
FREDDY GLocation was easy to access and maneuver around with a trailer. Dropped off during non-office hours, but turn-in over the phone was quick and easy.
William FEverything went great
KRISTIAN FThe people were kind and helpful.
SHARI DPaperwork not ready when I arrived although it had been ordered days before and I submitted my license beforehand electronically. Was told that U-Haul software did not work well.
Dennis BEasy and smooth transaction
Jimmy DEquipment was clean but had low tire that had a screw in tread had to call roadside assistance
ALEXIS WRenting a trailer is too complicated, too many phone messages, I did not see them unyil I had returned the trailer. Soome people do not live on their phone. I have been renting uhaul for more than 45 years, it used to be easy, not anymore!
Carey BNo one was around to turn keys into.
KIMBERLY HI was expecting to interface with a customer agent as I returned the trailer around 2:30p, ample time prior to the closing time of 6p. Instead, I called a telephone number posted on one door, but was able to speak to someone. The agent advised for me to drop off the trailer anywhere in the back as he was out servicing a broken rental. I do not like this type of transaction as the U-haul representative did not see the trailer to be able to let me know of any needed information or any action(s)...things are left up in the air where unexpected & unwanted surprises can occur...I'd much rather close the transaction and provide any needed information in person at the time of return.
Fernando GFriendly owner got me in and out quickly.
ROBERT PFriendly customer service
NORMA MThere were 3 areas that had UHaul trucks and trailers on the same street and next door. We had to pay close attention to the address of the drop off and it still wasn’t super clear as there were 2 next to each other. There was also a car that kept circling the parking lot saying they were looking for a UHsul to pick up. Weird. Didn’t feel secure or safe. I did see cameras so made us feel slightly better.
Kelly WThe older gentleman that owns the place was helpful on our return. He called us after dropping off the equipment to let us know we needed to put some fuel in the truck, which we clearly forgot after unpacking.... But I just saw that we were charged for an additional 28 miles; which seems SO CRAZY TO ME, after we had to run around and find the dolly that we had reserved! (upon pick-up) We only had the equipment for 3 of the 5 days. I'm sure U-HAUL rented it as soon as they had time to clean it.
WILLIE JNothing
Una LFix your trash software and revalidate your error-filled database.
HAROLD MThe owner was very helpful and had me on my way with no issues!
Scott GLeroy was very helpful on the return, he disconnected the trailer and had me on my way in minutes, Thank you!
David ONothing
Celena mTruck was very loud.
Daniel BWonderful location. A bit hard to find, but worth the effort.
Raymond WAmazing customer service!
Lisa HUhaul's system was down when we turned in the truck but they said they would handle the return when it came back up.
Donna HThe pick-up and drop-off is quick and easy at this location as there is plenty of room. The staff is also helpful and friendly.
Richard CI wish I had known about this place sooner. I have needed to rent a trailer frequently to transport my mowing equipment for service. This has been my best experience to date in getting what I needed to use. Easy access without going through town and great people to help me get in and out.
DOUGLAS PGreat staff!
Roy PRemaking my original review. No issues with the location. My issues stem with uhaul corporate and the rental experience I had dealing with corporate uhual. I did not realize that my review was going to only reflect the local dealer that had nothing to do with my experience. Uhaul needs to allow reviews to be separate from the location and the corporate experience. I apologize for to owner of the establishment as my anger wasn't towards them but as uhaul as a corporate entity
TODD RSuper Friendly and answered all of my questions.
Jennifer LGreat customer service. The owner lives close by and was able to accommodate my needs when picking up the trailer. The equipment was clean and in good condition.
Casey Peasy access place to rent equipment and he couldn't have been nicer. He checked equipment while showing me how everything worked. Was great overall experience.
David ZKeep it up.
Xavier SVery friendly, courteous and outgoing. Like the large lot also. Highly recommend this location.
IRENE CEverything was wonderful except the internet connection when trying to pickup the vehicle. Really hard to see off the road. May want to put a spot light on the U-Haul sign!
Christyne ZFriendly competent efficient experienced service. I would highly recommend Mr and Mrs Shields! They truly are the kind of people customers would enjoy doing business with.
ERNIE S