Michael D.
Nobody there. I called, no answer. Called again and was told to just leave it somewhere in back. Thanks
Customer Reviews for Shields Storage & Resale
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Shields Storage & Resale
LUCY M.
Computer outdated ... took longer for paperwork Needed for signature
Jeffrey S.
Excellent service! Mr Shields was awesome!
jeff K.
great location and staff. thanks again!
Alice M.
Good place in seguin Good manners
ROBIN R.
Excellent Franchisee!! Great Customer service.
Micah M.
The man who runs this place is Awesome!
Bill J.
no one there no instructions schetche
alice M.
This the best place clean place in seguin texas
IAN C.
Everything was great. Leroy was excellent in his customer service and treated us well.
Omar V.
I believe the gentleman's name was Leon. He was fantastic to work with. Very professional and great customer service.
ELOSIA ALICE M.
Good lactation boths sites
James R.
It's top notch
Fred F.
Love the couple running the place , nothing to improve on this location
Wayne S.
Nicest representative I have ever done business with.
robert V.
Leroy, shared his years of experience and he helped us chose the correct trailer for our needs.
Steven F.
Whole process was a wonderful experience (reservations, check in, check out ) Moving was hard...lol
IAN C.
Always great service. Don't change anything.
John M.
No recommendations. It was easy to pick up and drop off. The size of the truck was just what I needed for the move. Thank you.
Patricia L J.
No one there to take the truck but there was a number to call. the man on the phone was helpful and very nice.
Fred F.
Love the politeness of the older guy
BRENDA W.
Nothing
david P.
Leroy and staff are excellent very professional we were in and out quickly the service is outstanding keep up the excellent work we highly recommend them!!!
Charles H.
Shields always has what I need and the check-in / check-out is hassle free. Great person to work with too. I highly recommend this location out of any other in the area. Plus they are open EARLY which is a big deal to me. Thanks!
Michael C.
Everything was grate
RONNIE H.
Lewis and his staff were great! Took very good care of my needs. Equipment was clean and in great condition. Very professional enjoyable experience.
Christopher M.
The man that helped me out was very nice and just gave off an over all happy feeling. I'd highly recommend pickup from this particular spot.
Thelma G.
Great service
David L.
dealt with this location 3 times on phone , he never was in office , office was always locked up no one there . not a very happy person
Rick M.
All of the UHaul locations over the years the Seguin location is the absolute best. Trucks and trailers always ready and in excellent condition. Staff very helpful.
Jaci C.
Friendly staff at this location
Christopher B.
I was charged an extra day for turning it in ‘2 minutes' past 24 hours according to my receipt. Alrhough the location and the owner was very nice I don't appreciate the extra charge which seems ridiculous. I doubt those times for pickup and drop off are 100% accurate and don't warrant excessive fees.
danny M.
Standard business hours with dedicated on site personel.
IAN C.
Always Great Service!!!!
kathleen D.
Easy and fast return of Uhaul truck! Personnel very polite.
FREDERICK S.
The employees/owners were great. The equipment functioned as needed to get the job done. One minor issue with the front package tray/cup holder relating to the design of the Ford truck; my cell phone slide between the package tray and lower dash above the engine cover falling so far back the cover need to be unhinged to retrieve the phone. This is a Ford issue and not a U Haul issue.
Robert C.
ALLWAYS HAVE GREAT SERVICE WHEN I RENT FROM SHIELD'S IN SEGUIN. THEY ARE THE BEST!!!
William H.
I have used him before! He is wonderful very helpful .
Carl S.
Thank you for your kind service
christina K.
The only issue was that U-Haul in Alabama charged my account $166 stating I took them the trailer there, when in fact I did not. I turned in the trailer to seguin tx where I rented it so I've had two charges hit my account $166 then another $88, so this caused my account to have unnecessary fees! The seguin location was amazing they called to notify me of the error and tried to help, the Alabama location and person by name of Myeshia tried to tell me she had a picture of my vehicle with a man driving it on camera in Alabama, which is all lies and she hadn't even gone out to double check the trailer which tells me it's just laziness! I don't like that anyone anywhere can just charge my card as they feel like it with out doing proper follow up!
Travis F.
The location did not accept credit cards for accessories. I rented a trailer and need an adapter for my car. I tried buying one from the location and he said he only took cash and critiqued me for not caring cash. I had to drive to Auto Zone to buy one then drive back to the location and when I arrived he was with another customer and I had to wait 40 minutes.
Robert C.
I always have great service when I use Shields. They always take care of me and my family.
Theodore A.
Great service, great price!
Jerome I.
No room for improvement Great Service.
Charles H.
Always a pleasure at this location. He always has my rental ready. In and out. No problem or waiting
Rick M.
Shields Storage and resale did an excellent job, and should be commended! The best UHAUL experience I have had. Easy and prompt check out. Clean and we'll maintained equipment. I will be using this location for all future moving needs.
joe S.
I have never had any problem, and in fact always enjoy a few laughs with the staff. Thank you for an easy transaction!
Becky U.
They were friendly and efficient...
James R.
Smooth as silk, no improvement needed
Garrett G.
I rented a trailer the last week of December in 2018. We went into a mild rain storm and the trailer had significant water damage due a leak in the trailer. It ruined all of our furniture. I have tried contacting U-Haul corporate and am continuously bounced around. I submitted a claim to Rep-west and waited over 3 weeks to have the claim denied because they stated they do not cover water damage. Since then I have tried to contact a Uhaul Rep that could help and they continue to bounce me around. I will not rent another Uhaul trailer again
Charles H.
Always has the right equipment on site, very quick check out, nice man to deal with
Charles G.
Outstanding service
Mickey M.
Great local place, friendly and professional, no problems or concerns.
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