Customer Reviews for Shields Storage & Resale
(U-Haul Neighborhood Dealer)

458 reviews

1927 W Kingsbury St   Seguin, TX 78155

(830) 372-1661

Location Hours

  • Mon: 8:30 am - 3 pm
  • Tue: Closed
  • Wed-Fri: 8:30 am - 3 pm
  • Sat: 8 am - 3:30 pm
  • Sun: 8:30 am - 3 pm
Special Operating Hours
  • 7/30/2021: 10:30 am - 3:00 pm

Services at this Location:

Contact Us

(830) 372-1661

1927 W Kingsbury St
Seguin, TX 78155

Services at this Location:

Location Hours

  • Mon: 8:30 am - 3 pm
  • Tue: Closed
  • Wed-Fri: 8:30 am - 3 pm
  • Sat: 8 am - 3:30 pm
  • Sun: 8:30 am - 3 pm
Special Operating Hours
  • 7/30/2021: 10:30 am - 3:00 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

BRUCE C. 
Rating:
5.0

Great service from Lloyd, worked through a computer issue on a Sunday afternoon 30 minutes before closing with good humor to ensure we were able to get the trailer. This location is for people who don't stand on fancy offices or glitzy programs, but appreciate good old fashioned service and solid well cared for equipment. Not our first visit and will not be our last!

BELINDA S. 
Rating:
5.0

Customer did not leave a comment.

Thomas C. 
Rating:
5.0

Customer did not leave a comment.

Ramon C. 
Rating:
3.0

Maybe

Philip C. 
Rating:
5.0

Customer did not leave a comment.

ROBERT S. 
Rating:
5.0

nothing

leroy S. 
Rating:
5.0

Great location and super friendly staff!

Dakoda H. 
Rating:
5.0

Customer did not leave a comment.

Roy W. 
Rating:
5.0

We absolutely loved the service at Shields Storage & Resale! This will be our go-to location for all future rental needs. The owner is very friendly and helped us greatly when trying to figure out the mobile pick-up/drop-off.

TIFFANY H. 
Rating:
3.0

Both places was Nice and helpful. The text when and where to pick up was useful. Thanks

leticia C. 
Rating:
5.0

Great support and very helpful!

MATTHEW C. 
Rating:
5.0

Customer did not leave a comment.

CARLOS D. 
Rating:
5.0

Customer did not leave a comment.

RHIANNON R. 
Rating:
5.0

Great customer service! Very clean nice trucks! Nice selection of inventory to choose from! Very clean trucks too.

Kathy B. 
Rating:
5.0

Customer did not leave a comment.

Pedro R. 
Rating:
1.0

My entire experience was terrible!!!! I will NEVER use Uhaul again or recommend them. I was suppose to have a truck in NB and was sent to a different city and then was not allowed to drop off at a more convenient location. The customer service number transferred me three times and threatened to fine me $1000 if I didn't drive and drop off at a different location even though they made me drive 2 extra hours to pick up my truck. That's just a small piece of my disappointment.

Shaina C. 
Rating:
5.0

Customer did not leave a comment.

Justo O. 
Rating:
5.0

Amazing customer service! I will always go through this location from now on!

Hallie B. 
Rating:
5.0

Customer did not leave a comment.

Paul J. 
Rating:
5.0

Nothing. It went quick and the operator was very friendly and knowledgable.

Ronald W. 
Rating:
4.0

Customer did not leave a comment.

Teresa H. 
Rating:
1.0

Nobody there. I called, no answer. Called again and was told to just leave it somewhere in back. Thanks

Michael D. 
Rating:
5.0

Customer did not leave a comment.

Adela M. 
Rating:
3.0

Computer outdated ... took longer for paperwork Needed for signature

LUCY M. 
Rating:
5.0

Customer did not leave a comment.

Fred R. 
Rating:
5.0

Customer did not leave a comment.

JAMES A. 
Rating:
5.0

Excellent service! Mr Shields was awesome!

Jeffrey S. 
Rating:
4.0

Customer did not leave a comment.

DOUGLAS C. 
Rating:
5.0

great location and staff. thanks again!

jeff K. 
Rating:
5.0

Good place in seguin Good manners

Alice M. 
Rating:
5.0

Customer did not leave a comment.

Debra H. 
Rating:
5.0

Excellent Franchisee!! Great Customer service.

ROBIN R. 
Rating:
5.0

The man who runs this place is Awesome!

Micah M. 
Rating:
5.0

Customer did not leave a comment.

Stephan P. 
Rating:
3.0

no one there no instructions schetche

Bill J. 
Rating:
5.0

This the best place clean place in seguin texas

alice M. 
Rating:
5.0

Customer did not leave a comment.

Kathy L. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Everything was great. Leroy was excellent in his customer service and treated us well.

IAN C. 
Rating:
5.0

Customer did not leave a comment.

Jeff W. 
Rating:
5.0

I believe the gentleman's name was Leon. He was fantastic to work with. Very professional and great customer service.

Omar V. 
Rating:
5.0

Good lactation boths sites

ELOSIA ALICE M. 
Rating:
5.0

Customer did not leave a comment.

Finn L. 
Rating:
5.0

It's top notch

James R. 
Rating:
5.0

Love the couple running the place , nothing to improve on this location

Fred F. 
Rating:
5.0

Customer did not leave a comment.

Robert G. 
Rating:
5.0

Nicest representative I have ever done business with.

Wayne S. 
Rating:
3.0

Customer did not leave a comment.

Lauren P. 
Rating:
5.0

Customer did not leave a comment.

Robert D. 
Rating:
5.0

Leroy, shared his years of experience and he helped us chose the correct trailer for our needs.

robert V. 
Rating:
5.0

Whole process was a wonderful experience (reservations, check in, check out ) Moving was hard...lol

Steven F. 
Rating:
5.0

Customer did not leave a comment.

Neil M. 
Rating:
5.0

Always great service. Don't change anything.

IAN C. 
Rating:
5.0

No recommendations. It was easy to pick up and drop off. The size of the truck was just what I needed for the move. Thank you.

John M. 
Rating:
5.0

Customer did not leave a comment.

luis H. 
Rating:
3.0

No one there to take the truck but there was a number to call. the man on the phone was helpful and very nice.

Patricia L J. 
Rating:
5.0

Love the politeness of the older guy

Fred F. 
Rating:
5.0

Nothing

BRENDA W. 
Rating:
5.0

Customer did not leave a comment.

francis H. 
Rating:
5.0

Customer did not leave a comment.

Christopher H. 
Rating:
5.0

Customer did not leave a comment.

Jacob S. 
Rating:
5.0

Customer did not leave a comment.

kim D. 
Rating:
5.0

Leroy and staff are excellent very professional we were in and out quickly the service is outstanding keep up the excellent work we highly recommend them!!!

david P. 
Rating:
5.0

Customer did not leave a comment.

Ramon C. 
Rating:
5.0

Shields always has what I need and the check-in / check-out is hassle free. Great person to work with too. I highly recommend this location out of any other in the area. Plus they are open EARLY which is a big deal to me. Thanks!

Charles H. 
Rating:
5.0

Everything was grate

Michael C. 
Rating:
5.0

Lewis and his staff were great! Took very good care of my needs. Equipment was clean and in great condition. Very professional enjoyable experience.

RONNIE H. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
5.0

Customer did not leave a comment.

JAMES G. 
Rating:
5.0

The man that helped me out was very nice and just gave off an over all happy feeling. I'd highly recommend pickup from this particular spot.

Christopher M. 
Rating:
5.0

Great service

Thelma G. 
Rating:
4.0

Customer did not leave a comment.

WAYMAN D. 
Rating:
5.0

Customer did not leave a comment.

rita S. 
Rating:
5.0

Customer did not leave a comment.

Doug M. 
Rating:
2.0

dealt with this location 3 times on phone , he never was in office , office was always locked up no one there . not a very happy person

David L. 
Rating:
5.0

All of the UHaul locations over the years the Seguin location is the absolute best. Trucks and trailers always ready and in excellent condition. Staff very helpful.

Rick M. 
Rating:
4.0

Customer did not leave a comment.

Marcus M. 
Rating:
5.0

Customer did not leave a comment.

Reynaldo P. 
Rating:
5.0

Friendly staff at this location

Jaci C. 
Rating:
3.0

Customer did not leave a comment.

VICTORIA W. 
Rating:
5.0

Customer did not leave a comment.

danielle K. 
Rating:
5.0

I was charged an extra day for turning it in ‘2 minutes' past 24 hours according to my receipt. Alrhough the location and the owner was very nice I don't appreciate the extra charge which seems ridiculous. I doubt those times for pickup and drop off are 100% accurate and don't warrant excessive fees.

Christopher B. 
Rating:
3.0

Standard business hours with dedicated on site personel.

danny M. 
Rating:
5.0

Always Great Service!!!!

IAN C. 
Rating:
5.0

Customer did not leave a comment.

chris P. 
Rating:
5.0

Easy and fast return of Uhaul truck! Personnel very polite.

kathleen D. 
Rating:
4.0

The employees/owners were great. The equipment functioned as needed to get the job done. One minor issue with the front package tray/cup holder relating to the design of the Ford truck; my cell phone slide between the package tray and lower dash above the engine cover falling so far back the cover need to be unhinged to retrieve the phone. This is a Ford issue and not a U Haul issue.

FREDERICK S. 
Rating:
4.0

Customer did not leave a comment.

Bob M. 
Rating:
5.0

ALLWAYS HAVE GREAT SERVICE WHEN I RENT FROM SHIELD'S IN SEGUIN. THEY ARE THE BEST!!!

Robert C. 
Rating:
5.0

I have used him before! He is wonderful very helpful .

William H. 
Rating:
4.0

Customer did not leave a comment.

Ann B. 
Rating:
5.0

Thank you for your kind service

Carl S. 
Rating:
5.0

Customer did not leave a comment.

Agustin G. 
Rating:
5.0

The only issue was that U-Haul in Alabama charged my account $166 stating I took them the trailer there, when in fact I did not. I turned in the trailer to seguin tx where I rented it so I've had two charges hit my account $166 then another $88, so this caused my account to have unnecessary fees! The seguin location was amazing they called to notify me of the error and tried to help, the Alabama location and person by name of Myeshia tried to tell me she had a picture of my vehicle with a man driving it on camera in Alabama, which is all lies and she hadn't even gone out to double check the trailer which tells me it's just laziness! I don't like that anyone anywhere can just charge my card as they feel like it with out doing proper follow up!

christina K. 
Rating:
2.0

The location did not accept credit cards for accessories. I rented a trailer and need an adapter for my car. I tried buying one from the location and he said he only took cash and critiqued me for not caring cash. I had to drive to Auto Zone to buy one then drive back to the location and when I arrived he was with another customer and I had to wait 40 minutes.

Travis F. 
Rating:
4.0

Customer did not leave a comment.

Ryan B. 
Rating:
5.0

I always have great service when I use Shields. They always take care of me and my family.

Robert C. 
Rating:
5.0

Great service, great price!

Theodore A. 
Rating:
5.0

Customer did not leave a comment.

Rudy G. 
No reviews have been submitted for this location.

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